Question 2: Opening a snack bar has no time to take care of yourself. What should personnel management do? Please give us your advice. 1. Select the person in charge of the store; 2. Formulate the store system; 3. Determine the reward system.
service specifications
-Purpose of service
1. People-oriented: treat the guests as God, care for their loved ones, and be anxious for the guests; Think what the guests think, be considerate, sincere and smile.
2. All-round and full-time service; Try to meet the needs of the guests, even if the conditions do not allow, do not flatly refuse. You should explain the situation politely and ask the manager before giving an answer. From seeing the guests to sending them out to get on the bus, we will implement thoughtful and meticulous service and care throughout the whole process. At the same time, every employee in the restaurant is required to be responsible for the division of labor and participate in the service to the guests. When you meet guests, you should greet them warmly. If there is a problem in a link, they should take the initiative to help and report it in time.
3. Small hotel, big service; Start with every detail, and see the truth in detail. The relationship is considerate of the various needs of the guests and establishes its own service characteristics on the basis of standardizing services.
4. Equal service: don't judge people by their appearance, don't judge people by money, don't judge people by their food, and treat them equally. If there is any difference, it is limited to reading more relevant knowledge according to the different requirements of different guests, so that every guest can come happily and return home satisfied.
5. Implement smiling service, caring service, hands-on service, caring service, bending service and meticulous service.
6. Always pay attention to the communication with the language, feelings and eyes of the guests, pay attention to the changes and reasons of the guests' emotions, and adjust the related services in time.
7. Informing service: memorize our publicity materials, service features, dish features, varieties, prices and preferential activities, so as to promote and use them skillfully, timely and accurately.
Second, the preparatory work
1. Tidy up the instrument: dress and make up as required before taking up the post, check and correct each other, and clean personal hygiene strictly as required, paying special attention to sensitive hygiene links such as head, nails, fingers and breathing. Timely treatment of oral diseases, eliminate oral odor, and properly spray the perfume distributed by the restaurant before going to work.
2. Adjust your mood: Before you go to work, you should calmly adjust your unpleasant mood. Work in a cheerful, conscious, confident and heroic state. Being in poor health and psychology, I would rather take a vacation than work.
3. Pre-job mobilization: The first thing after going to work is that the person in charge of the link will call a meeting of the employees in this link, find out the problems found by summing up the previous day, explain the matters needing attention and corrective measures, boost morale and spirits, and do a good job in pre-war mobilization.
4. Reception preparation: kitchen and restaurant staff should do a good job of sanitation and cleaning quickly, arrange and prepare tableware, and arrange the placement and order of items. Check the shortage of materials and tools and take remedial measures. After the person in charge of each link passed the inspection, he quickly entered the working state and prepared to welcome the guests.
Third, welcome guests:
1. Eye alignment: Make an accurate judgment on the passing people in sight as soon as possible. Look at him politely until you know whether he will come to our restaurant for dinner.
2. Orientation: Observe and judge the basic information revealed by the appearance of the guests. Mobilize their desire for service and * * *.
3. Arrival: Seize the opportunity and open the door to welcome guests at the right time. Be natural and graceful, standardized and decent.
4. Greet the guests politely with a smile, ask the basic information such as the number of guests, and recommend seats to the guests.
5. Guide: guide the guests to their seats. Help the guests set their seats until the scale is moderate. Decide whether to remove the extra chairs after consulting the guests.
Fourth, serving:
Sheung Shui 1. Before entering the water, please introduce the types and characteristics of our free tea, and ask the guests for advice before entering the water.
2. Smoking; Send the cigarette list with both hands, let the guests choose, and then quickly put the cigarette, fire and ashtray on.
3. Order food: bow down with your hands and send some menus, introduce our special meals to the guests in time, and put forward warm suggestions on their mouth shape, price and per capita consumption according to the principle of balanced nutrition (the suggestions are only said once, and the guests can't repeat them without asking). Strictly prevent and put an end to the situation that guests order more food because they don't know the size of the food, which wastes too many households. Help the guests order some wine in the same way after ordering. Finally, ask the guests when to serve. After ordering, place an order in time. The menu should indicate the station number and guest requirements in duplicate, one for the cashier and one for the kitchen. The kitchen should prepare food in strict order, and the cashier should be ready to check out at any time.
4, according to: cold dishes-wine-hot dishes-staple food, after soliciting the opinions of the guests, serve them one by one. When each dish is served, the cuisine, name and taste should be reported. Open the wine seal for the guests in time. Add water to change water and pour wine in time.
5. Communicate through language and eye contact in time ... >>
Question 3: How to get the boss to give you the management of a newly opened Tmall store, and give him a practical plan if you manage it?
Question 4: In the mobile phone industry, senior leaders tell you how to manage a store, and how should I answer everything with the company's interests as the goal, customer needs as the center and the company system as the premise?
Question 5: I want to open a computer shop, but I don't know how to manage and sell it. Give me some advice on how to manage my own shop. Thank you for having a computer after-sales service person who knows both software and hardware. It is best to represent a certain brand of computers, so that after-sales service will be better and you can get rewards according to sales. Follow-up: I know, mainly because I can't control it. I am only 19 years old this year, a boy. As for software and hardware, I know a little about it myself. I got the certificate of computer maintenance, and I heard that it is better to sell computers and printers and fax machines together. I don't know if I really want to ask for leave. Thank you. There are still many questions about the purchase channels. Answer: Just choose the right brand. You can join other stores and he will distribute the goods for you. Management is nothing, just manage the difference between purchase and sale, and you will understand it all in one month.
Question 6: Do I still need to apply for a business license to open a franchise store? Yes
You just need to apply for a business license for the body.
1. You need to prepare a copy of the store real estate license (if you rent a house, you need a rental agreement).
2. Copy some ID cards and one-inch photos.
3. Go to the local industrial and commercial office to apply for a business license.
4. Go to the tax office to get a tax registration certificate. Now it seems that we still need to get an industry code certificate, which is in the quality inspection bureau.
5. Apply for invoices after obtaining the tax registration certificate. There are two kinds of invoice applications: one is to pay the same tax amount every month, regardless of the turnover; The second is to pay taxes at the tax rate according to the invoiced amount every month.
6. The whole journey to 500 yuan takes about 15-30 days, which varies from place to place.
Question 7: I'm going to open a shop, and I've found several investors, each with 50 thousand yuan, and I don't want to participate in management. I want to know how to give them dividends. First of all, I will pay them according to the bank interest regardless of profit or loss, and then I will give them a net profit of 20% ~ 50%.
Question 8: Seeking a junior: Can junior students apply for a bank loan if they want to open a small shop and start their own business? It's convenient to apply for college students' entrepreneurial loans in the bank, but I'm not sure about the specific procedures. You can send your brother to the bank. The four major banks, China Merchants Bank, China CITIC Bank and Bank of Communications all have this kind of business. If the materials are fully prepared, they should be approved. In addition to the banks mentioned above, you can also ask your schoolmate Fang Orange. These methods can be tried, but I don't recommend private lending, because you know. I hope my answer can help you.
Question 9: If you were the head of a jewelry store, how would you manage it? Can you give me a detailed report on what you need to do every day? Your question is simple. 1. Look at the goods first. 2. Look at the label. 3. Check the goods. 4. Check the goods. 5. Write a report. 6. Read the handover book. 7. Order goods or take stock. 8.
Question 10: What kind of shop should a person open? Please give me more advice. Thank you. 5 points depends on whether you open an online store or a physical store. One person is absolutely enough in the early stage of the online store. Communicate with each other