How time flies! In a blink of an eye, I have been in the jewelry store for 1 year. He also became the manager of a jewelry store. Now 20 1x years will be over, and I want to write down the work plan for 20 1x years at the end of the year.
In a blink of an eye, I will enter a new year. The new year is a year full of challenges, opportunities and pressures, and it is also a very important year for me. The pressure of life and work drives me to work hard and study hard. Here, I have made a work plan for this year in order to make greater progress and achievements in the new year.
First, the sales target.
The sales task assigned by the superior is xx million yuan, the sales target is xx million yuan and the quarterly sales target is xx million yuan.
Second, the plan
1. Make an annual jewelry sales plan at the beginning of the year.
2. Make a monthly jewelry sales plan at the beginning of each month.
Third, customer classification.
According to each customer received, the existing customers are divided into three categories: A-type customers, B-type customers and C-type customers, and the customers at all levels are comprehensively analyzed. Be different customers and take different services. Impulse, satisfaction.
Fourth, the implementation measures
1. Be familiar with the new rules and regulations and business development of jewelry stores. Jewelry stores are also constantly reforming and establishing new systems, especially in business. As the manager of a jewelry store, you must set an example and do your best to carry out business while observing the rules of jewelry stores.
2. Make a study plan. Learning is very important for business people, because it is directly related to the pace of a business person advancing with the times and the vitality of business. Adjust your learning direction according to your needs and replenish new energy. Professional knowledge and management ability are all things I want to master. Know yourself and know yourself, and you will win every battle.
3. On the customer side, strengthen information exchange with customers, increase feelings, and insist on contacting Class A customers once a week, Class B customers once every half month, and Class C customers once a month. Always keep in touch with customers who have already made a deal.
4. On the network side
Give full play to our website and network resources, do a good job in the collection and release of housing and the development of tourists. Business is doing well
extreme
With the opening of the new store, I came to xx store in 20 1x1October. During this year, I also learned a lot and gained a lot. Thank you for your support and help, and let me grow better. The work plan of 20 1x is reported as follows:
First, the work attitude is diligent, sincere and not boring, and take the initiative to complete the work on the second floor.
1. Birthday calls should be dialed before 1 1 every day, and xx wishes should be sent to customers in time;
2. Insist on calling back three days a day, and call in time on the third day after the customer buys jewelry to ask if the necklace length and ring size purchased by the customer are appropriate, so that the customer can feel that xx service is so intimate;
Second, be responsible for your duties.
I have been dealing in diamond commodities for more than two years. In the management of goods, first check the quantity of newly arrived goods; Check whether the jewelry logo is consistent with the label and certificate; Check whether the quantity and price of jewelry are consistent with the bill of lading; Check whether the goods have quality problems, pick out the goods with problems in time and return them to the jewelry store; Timely replenish the goods that are out of stock in the counter, classify the new and series of accessories launched by the jewelry store, and choose a separate counter to display them centrally; Cooperate with the two stores to transfer goods, and need to deliver them at any time; For the goods coming out of the cabinet, they should be out of the warehouse in time, and new goods should be put into storage in time. This work plan is the work plan of the jewelry store. At the end of the month, ensure that the monthly inventory is completed smoothly and the data is foolproof; No one is allowed to take the goods out of the counter and leave the store without the manager's permission. Everything was in place, and there were no mistakes for a whole year.
Three, in the sales summary is as follows
1. During the reception, fully display jewelry products.
Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry and actively guide customers to try on jewelry. When I take out the diamond jewelry, I will describe it to the customer, such as describing the diamond cutting, turning the diamond ornament gently by hand and moving my mouth manually, and then giving it to the customer after the description is basically completed, so that the customer will imitate my actions to observe the diamond and ask: What is Belgian cutting? I can explain that this kind of question and answer is the skill of salespeople to display jewelry. When customers choose eye-catching styles, I recommend two kinds of ornaments with big style contrast and long observation time, and describe the different styles represented by the two styles, so that it is easy to lock and narrow down the styles and scope selected by customers. When choosing the price, follow the principle of soaring and falling slowly.
2. Take advantage of the opportunity of customers to ask questions and try to seize the opportunity to introduce jewelry knowledge.
The more customers know about jewelry, the more satisfied they will be in the future. When a lady wears a newly bought diamond ring to work, she always wants to attract the attention of her colleagues. When others see this diamond ring, she will talk about her understanding of diamonds, fully enjoy the spirit of owning a diamond, and also advertise for us. As the saying goes, satisfied customers are people around them. Therefore, seize the opportunity in the sales process and skillfully explain the jewelry knowledge when customers ask questions.
3. Guide consumers out of the purchase misunderstanding and explain the quality of diamonds skillfully.
Due to the misleading of some marketing units, many consumers demand that the origin of diamonds is South Africa. The customer asked if there were any South African diamonds. I said yes first, and told the customer that the quality of diamonds was actually measured by 4c standard. South Africa produces a lot, not all diamonds are good, and the diamonds used in xx are all high-quality diamonds from South Africa. Take the initiative when getting the certificate for the customer, look at it before giving it to the customer, and affirm the diamond according to the grade. Convince customers by combining the principles and conditions of diamond grading and price comparison.