20 15 sales summary
20 15 years have passed. During this year, I have a deeper understanding of the chemical industry and its customers. The process of visiting customers made me clear about the production needs, job structure and procurement methods of upstream and downstream units; Being independently responsible for the coordination of delivery and transportation has improved my adaptability and given me a deeper understanding of the company's business.
In order to do a good job in sales and complete the tasks assigned by the company in the new year, I summarize as follows:
I. Sales Performance
This year, under the leadership of a single manager, the marketing department achieved sales revenue of 39 193795.38+0 yuan. Achieve a gross profit of 3,682,866,438+0 yuan and achieve the sales profit target. Compared with last year, the company's business has developed greatly, and some new users have been developed while stabilizing core customers, which has achieved good results.
Second, performance analysis
1. This year, the company's system was further improved and its sales policy was clear. Being able to hold a sales meeting in time makes us all clear about the sales objectives and policies. I clearly know the direction and focus of my work, so I actively participate in my business work.
This year, we strengthened the maintenance of key customers and made every effort to meet their requirements. Actively contact business units to form good communication and promote the development of sales work.
3. This year, the company has formulated a new target responsibility letter, which not only gives us responsibilities and targets, but also gives us economic incentives and motivation.
Third, the work content and harvest
When I finished the regular sales task this year, I was mainly responsible for coordinating delivery, transportation guarantee, bill collection and collecting customer information. This year, I completed the transportation of 37 batches of 9 148 tons of ammonium nitrate. From contacting the freight department to submitting the formalities, I basically supervise the whole process of loading and departure. And collect the transportation situation of freight drivers and the arrival of customers in time.
There have been no defaults and mistakes for a whole year, and I am very pleased with the praise from users. In one year's work, I have mastered a lot of logistics supply and demand information, and used this information to serve the company to ensure that the logistics quotation used by our company is always at the lowest level in the same market. I saved operating costs and learned a lot. In Xinghua-Xinjiang Jiangyang business, which I am mainly responsible for, the three parties have a pleasant cooperation and can get back the input bill in time and issue the output bill. Through our own efforts and the cooperation of other departments, we have achieved the three clearing of goods, debts and expenses, met the requirements of the company and improved our professional quality.
Four. Overall arrangement and plan for the coming year:
20 16 a new year, a new beginning. I am also prepared to accept new challenges at the request of the company, with corresponding division of tasks and more assessments. Every word and deed of a salesperson represents the image of the company, so we should improve our own quality, set high standards for ourselves and strengthen our professional knowledge and skills on the basis of high standards. I will have a deep understanding of product information, customer information, industry situation and peripheral knowledge to improve my professional quality. According to your own specific situation, do the following:
1, learn relevant knowledge.
In the next work, we must learn more about products and collect relevant information to adapt to the rapidly changing market. At the same time, because our work is constantly changing with the changes of the times, to do this work well, we must consult in many aspects, seek more and obtain more information.
2. Be diligent in communication
Frequent communication with customers is helpful to enhance corporate image, find problems in time and grasp customer needs. This is my understanding after I started selling. Telephone communication is the most convenient and practical means to maintain customers. I will apply what I have learned and be diligent in understanding and communicating. For interested customers, I will apply for a business trip to visit and try my best to expand customers.
3. Consolidate customers
In next year's sales work, I take opening up new users as my work expectation. At the same time, I will try my best to maintain existing customers. At present, I have good contact with all customers and related contacts of the company. In the future, I will, as always, cultivate trust and increase awareness. Serve customers better and ensure the stable development of the company.
I think: As a salesperson, we must have a certain ability to withstand pressure, and at the same time, we must work hard, step by step, and pay attention to details. I will take my work and everything the department leaders tell me seriously, and deal with it in time without delay or perfunctory. I hope I can make a breakthrough in my future work and improve myself. I am also very grateful to the correct guidance of the department leaders and the enthusiastic help of our colleagues. I also thank the company for providing such a good platform. I will live up to my expectations and work hard to do a good job in sales.
Summary of 20 15 years sales work ii
Since the opening of XX Store on 20 15 and 10, we are very happy, although there are many problems. With the efforts of every employee, the store has made great progress in just a few months.
From ignorance to familiarity to liking, the work of 15 made me understand that for a chain store with good economic benefits,
First, there must be professional managers;
Second, we should have good professional knowledge as the backing;
Third, we must have a good management system. As long as you observe with your heart and communicate with your customers with your heart, you can do a good job in sales.
The good work is as follows:
1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.
2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3, through various channels to understand the information of peers, understand the shopping psychology of customers, know yourself and know yourself, so that our work is more targeted, thus avoiding unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company. Give full play to the initiative and creativity of all employees, let employees set their own daily goals, compete individually or in teams, and let employees change from passive to passive? Let me do it? Think positively? I want to do it? .
5. Attract customers with thoughtful and meticulous service. Do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; Constantly strengthen the sense of service, with a heartfelt smile and polite and civilized language, let customers leave the store with satisfaction.
6. Look at the problems in the work objectively and solve them with a positive attitude, and handle the cooperation between departments and between superiors and subordinates.
Disadvantages are:
1.20 15 The total target task is 300,000, and only 50% of it has been actually completed. The reasons are: the quality of managers has not been well improved, and the personnel deployment and business objectives are not well formulated.
2. Shortage of personnel, inadequate yard protection and careless inventory have led to serious cargo losses and high employee mobility. Ask the personnel manager to supplement the staff.
3. Lack of communication with superiors, no management and promotion plan.
4. There is a gap in the promotion of employees' sales skills, which has been greatly improved through training.
Stores are the terminals of retail enterprises. Its operating conditions directly determine the operating performance, competitiveness and service level of retail enterprises. The store manager is the link of corporate culture information transmission, the executor and concrete operator of the company's sales policy, and the spokesperson of the company's products. As a store manager, I feel a great responsibility. Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our Ruth Beauty Store in No.17 Middle School with more skilled business skills.
Facing the work of 20 16, I will keep a clear head at any time, sort out my work ideas, and focus on the following aspects:
1. Strengthen daily management, especially the management of basic work;
2. Increase the training of employees internally, and comprehensively improve the overall quality of employees; Create the best seamless working environment, get rid of discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.
3. Establish a high degree of loyalty to the company, love your job, take care of the overall situation, think of everything for the company, and contribute to the overall improvement of the economic benefits of the company. To improve profits, we should start with the following points: (1) turnover speed (2) inventory control (3) information and intelligence (4) business space (5) staff training.
4. Complete the sales targets and tasks issued by the company in the current month.
5. Do a good job of document statistics and inventory of daily sales products.
20 15 sales summary 3
It has been 1 year since Chow Tai Fook Jewelry was added on 20 15. In this year's work, I constantly challenged myself, worked diligently, strictly abided by the rules and regulations of shopping malls, honed my working ability in practice, and greatly improved my business level. I know that my progress in work was distributed with the help of everyone, and it was also highly recognized by the leaders of the mall. On July 20 15, I was appointed as the head of the cabinet, which was the greatest affirmation of my work. Looking back on the stormy course I love to experience in the past year, I have made the following work summary:
First, moral cultivation and professional ethics.
Through the continuous study of newspapers, books and magazines, I love my job, have a strong sense of responsibility and dedication, have a correct working attitude, be serious and responsible, strengthen the study of professional knowledge and constantly recharge myself. This is a source of confidence in selling jewelry.
Second, the quality of work performance, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Third, work experience.
Sales is an art. As a jewelry salesman, if you want customers to buy satisfactory jewelry, you should pay attention to language skills and several aspects that should be considered at all times.
1 Greet customers 3 meters carefully, 1 meter for inquiries. Smile service is the key to create a relaxed and happy shopping environment.
2 fully display jewelry, because most customers lack jewelry knowledge, so it is very important to display jewelry. The more customers know about jewelry, the stronger their satisfaction after buying it, as the saying goes; ? Satisfaction |? It is the best advertisement for customers.
3 facilitate the transaction, because the value of jewelry is relatively high, before the final transaction, the customer's pressure is great, so the salesperson should take a distracting method to reduce the pressure on the customer.
Familiar with the wearing, maintenance, use, origin and quality of jewelry.
After-sales service, when the customer's work is not finished after purchase, it is necessary to introduce the knowledge of wearing and maintenance in detail, and finally say some words of blessing to make the customer feel happy. Enhance the feelings with customers and look forward to the occurrence of secondary consumption.
Seize every sales opportunity, wait for the arrival of customers in the best mental state, pay attention to your appearance, wear clean and decent clothes, and insist on makeup every day.
Fourth, the shortcomings in the work and the direction of efforts
Summing up the work in the past year, although there is no small progress, there are still many improvements and shortcomings. For example, if you don't know enough about jewelry, you should strengthen your study, improve your sales skills and learn this knowledge. It is very important to learn from the successful experience of others. Sometimes bad sales can lead to negative thoughts, which is unacceptable. Negative thoughts are the enemy of sales.
The summary of sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended by customers meets the needs of customers, and whether the attitude towards customers is blunt and leads to customer dissatisfaction. Is the jewelry fully displayed to customers? Wait, these all need to be considered. As a cabinet leader, just like a squad leader who leads troops to fight, it is very important to rush to the front line to influence and infect members. As a cabinet leader, we should first set an example and set an example. A counter is a collective, and full unity can release the greatest energy. Learn from each other and make progress together.
In a word, I worked and was happy this year.
20 15 sales summary iv
Looking back on the coming 20 15 years, many wonderful memories come to mind and great progress has been made with the efforts of every staff member.
As a store manager, I feel a great responsibility. Years of working experience have made me understand a truth: for a retail store with good economic benefits, first, there must be a professional manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well. The specific summary is as follows:
1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.
2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3, through various channels to understand peer information, to understand the customer's shopping psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.
5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, so that employees can change from passive to active? Let me do it? Think positively? I want to do it? . In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude.
Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our East China store with more exquisite and skilled business.
Facing the work of 20 16, I feel a great responsibility. We should keep a clear head at any time and sort out our work ideas for next year, focusing on the following aspects:
1. Strengthen daily management, especially the management of basic work;
2. Increase the training of employees internally, and comprehensively improve the overall quality of employees;
3. Establish a high degree of loyalty to the company, love your job, take care of the overall situation, think of everything for the company, and contribute to the overall improvement of the economic benefits of the company.
4. Strengthen unity and cooperation with various departments and brother companies, create the best and seamless working environment, remove discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.
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