Whether the so-called "special goods are not returned or exchanged" is effective or not, and whether this behavior of merchants is legal, lawyers said that discounts and special prices are normal as a means of promotion for merchants. However, some businesses have taken advantage of the behavior of "special goods will not be returned or exchanged" made by many consumers who don't know the truth or have a weak awareness of rights protection, but there are also some problems.
Lawyers believe that the stipulation that "special goods will not be returned" can be regarded as a format clause if the merchants clearly inform consumers at the time of purchase, but there is also an important premise that there is no quality problem in discounts and special goods. That is to say, if the goods purchased by consumers are found to have quality problems, according to the relevant provisions of the Law on the Protection of Consumers' Rights and Interests in People's Republic of China (PRC), "If the goods or services provided by operators do not meet the quality requirements, consumers can return them according to the provisions of the state and the agreement of the parties concerned, or ask the operators to fulfill the obligations of replacement and repair. Therefore, whether it is a specialty or not, as long as there are quality problems, it can be returned.
To this end, lawyers remind consumers that they can safeguard their legitimate rights and interests through the following channels: first, negotiate with operators; 2. Call 123 15 to request mediation by the Consumers Association or complain to the industrial and commercial department; Third, request an arbitration institution to arbitrate; Fourth, go to court.
Is the traffic in Taobao area large?
Hand-washed cheap (special area) part. Recently, a shopkeeper asked some questions about the backstage "special sale area".
The appearance of good quality and low price goods is mainly aimed at the target group, that is, the people who pursue high cost performance and are more sensitive to price.
Give these consumers and shops selling low-priced products a fixed "low-priced entrance".
It is a good sales channel for merchants with low unit price of sales customers and those who can't "show their faces" in ordinary promotions.
It is different from Taobao and Tmall. It doesn't involve any marketing means, so it will be easier to operate.
And look at its location on Taobao and you will know that its traffic is still quite large.
Taobao does not support goods that have no reason to return for seven days:
1. Customized goods;
2. Travel, lottery, performance tour, discount coupons for eating, drinking and having fun, Tencent QQ area, online game virtual commodity trading area, online shop decoration supplies logistics express picture storage, flower express cake distribution gardening flowers, Taobao Mall jewelry Dia jade gold all goods; Electronic certificate, decoration design service, construction supervision service, furniture installation service and other service products;
3. Taobao's official activity specification stipulates that goods that have no reason to return or serve within 7 days are not supported.
Taobao does not support treasures that have no reason to return. Even if you ask Taobao customer service to intervene, it will let you negotiate to solve it. The seller will not force you to refund.
In any case, you should negotiate with the seller and agree to return the goods, otherwise the refund will not be possible. You should know that not all goods can be returned. For example, if you order a product online, but there is no quality problem, there is no way to return it.