Civilized etiquette of medical staff
Lesson One: Image Building of Medical Staff
First, the hospital gfd etiquette norms.
Professional women's office makeup should show a beautiful, elegant, capable and stable office image. This is because office makeup is restricted by the office environment and must give people a sense of responsibility and intellectuality.
1, hairstyle hairstyle
? Women look good? Stylish and decent, beautiful and generous, in line with identity. The style of issuing cards is solemn and generous, so it should be used sparingly to avoid the scene of looking like a Christmas tree from a distance and looking like a grocery store from a close distance.
Step 2: facial modification
Ladies' make-up is a manifestation of self-respect, a kind of respect for others, and a sign of perfect enterprise management. It is required to wear light makeup, keep it fresh and natural, and pay attention to makeup: make up naturally, and strive to have makeup without makeup; Make-up should be beautified, not another kind of makeup; Avoid people when putting on makeup.
3. Ladies' dress code:
Wear professional clothes (skirt, not black leather skirt; Do not wear collarless, sleeveless, low neckline or tight clothes; Formal high-level occasions are not just legs; Wear socks close to flesh color, not black or carved stockings; Socks should not be damaged, bring spare socks; Sock length, avoid three knots.
4. Shoes requirements:
Don't wear high heels and stilettos, don't wear sandals that don't show your toes before and show your heels after, and wear formal sandals.
5. Wear jewelry:
The principle conforms to the identity, and should be less than more; Not wearing jewelry shows financial resources, and not wearing jewelry shows gender charm; Homogeneity and color, ring wearing method, the number is not more than two.
Requirements for bags: men look at watches and women look at bags. Bao is a symbol of women's behavior.
Second, the hospital etiquette norms
Manner refers to people's posture and demeanor in behavior, posture refers to the appearance of the body, and demeanor belongs to the externalization of internal temperament.
A person's every move, standing posture, walking gait, voice, attitude towards people, facial expressions, etc. Can reflect a person's physical beauty. And this kind of beauty is precisely the true exposure of a person's inner quality, knowledge and ability, cultivation and so on.
Manners and etiquette require the principles of nature, civilization, stability, beauty, generosity, elegance and respect for others.
1. Standing etiquette of medical staff
Keep your body straight, hold your chest and abdomen, look straight, shut up and smile. Cross your arms in front of you, put your right hand on your left, and keep a posture that can provide services at any time.
Pay attention to the surroundings when standing, and pay attention to the cooperation between customers and colleagues. When a man stands, his feet are shoulder-width apart and his upper body is straight. When a woman stands, her feet are up. v？ The front and toes are separated by about 50 degrees, and the knees and heels should be tight.
2, medical staff squatting etiquette
When squatting, the left foot is in front, the right foot is behind, and the two legs work together to support the body to avoid slipping or falling. Put your left and right hands near your knees, straighten your upper body and look forward. When squatting, it is best to keep your eyes at the same height as the customer's eyes. Ladies wear skirts, and they must be tidied up before crouching down.
3, medical staff sitting etiquette
When seated, generally sit down from the left side of the chair and sit down gently and slowly; When you sit down, you usually only occupy two-thirds of the seats. If you sit on a deep and soft sofa, you sit at the front.
After sitting down, keep your upper body straight, relax naturally, look straight ahead or talk to people, and smile.
Men's legs are naturally separated, knees are parallel, the distance between palms is appropriate, and the calves are basically perpendicular to the ground.
Women's legs are close together or crossed, and their hands are crossed on their legs. When sitting in skirts, they should tidy their skirts before sitting down.
4. Medical personnel eye etiquette
When talking with customers, the eyes are between the noses of the other party, and the standard gaze time is 30% ~ 60% of the conversation time;
When pleading with each other, you can look into each other's eyes and divert your attention in time.
5. Medical staff smile etiquette
When communicating with customers, keep a natural smile and close the distance with customers.
Smile should be cordial, sincere, natural and moderate, so that customers can truly appreciate your sincerity and friendliness;
When appropriate, smiling with appropriate gestures will be more natural and generous.
The second lesson: medical staff service process specification
1, new patient admission nursing service process
Welcome new patients to hospital and arrange beds reasonably according to their illness.
Please come in. I am the chief nurse XX. Please sit down. I'll arrange a ward for you as soon as possible.
Introduce the hospitalization instructions of medical staff and wards.
XX (your respectful name), the director of our department is XX, the head nurse is XX, your bed nurse is XX, and your bed nurse is XX. This is the admission notice. Please have a look and sign here. You can ask me if you don't understand anything.
Measure vital signs and help patients weigh.
Please come here and measure your weight. I'll take your temperature and blood pressure now. Your temperature is, your blood pressure is. Please come with me to the ward now.
Introduce the environment, carry the patient's belongings and send the patient to the ward.
It is a hospital canteen, a boiling water room, a public toilet and a urine specimen storage place.
Come to the ward, introduce the ward objects and roommates, and insert the bedside card.
This is your bed, there is a closet and bedside table for you to use, and this is a pager. If you need anything, you can click here and we will help you immediately. Your head and tail can rise and fall as needed. This is your patient XX. Please have a rest first, and the doctor will see you soon. Thank you for your cooperation.
Go back to the nurse station, prepare medical records, conduct admission evaluation, and make various registrations.
2, technical operation nursing service process
Prepare things, wash your hands and wear a mask, and take things to the ward.
Hello, my name is XX, and I will make XX for you today.
Introduce the purpose of the operation
The treatment is effective. You may feel a little uncomfortable during the process. I'll try to travel light. Take it easy.
Skilled and accurate movements, observe the patient's reaction at any time.
XX (your respectful name), are you feeling all right? It has been successfully completed.
Explain relevant precautions to patients.
1. In case of operation error.
I'm sorry, please forgive me for adding to your pain.
Asking about the patient's needs
Do you need anything else?
Bed-making device
Thank you for your cooperation. Please have a rest first. Please let me know if you feel sick or need anything. Please press the pager if necessary, and I will come to see you often!
Attachment: Nursing Service Process of Intravenous Infusion
Make preoperative preparations and come to the ward to inform the patient.
Hello, XX bed, XX (your respectful name)! My name is XX. I will give you an intravenous infusion today. Please get ready. Do you need to go to the bathroom? Can I help you?
Check the treatment list and prepare bedside things, and introduce the role of drugs and the purpose of infusion to patients.
Hello, XX! Are you ready? Now I'll give you an intravenous infusion. The medicine you lost today is that its function is not to be nervous.
Skilled and accurate movements, observe the patient's reaction at any time.
The puncture has been done. Are you feeling all right?
If the puncture is unsuccessful,
Sorry, this puncture failed, which increased your pain. Please forgive me.
Bed-making device
Thank you for your cooperation. Please have a rest first. Please let me know if you feel sick or need anything. If necessary, please press the pager, okay? I will come to see you often!
3, health education and nursing service process
Introduce yourself and smile.
Hello, my name is XX, and I'm your bed nurse. I am mainly responsible for the treatment and nursing during your hospitalization. I hope my service will satisfy you.
Collect data, collate and analyze data
I'm here to give you a nursing physical examination. I hope you can cooperate with me, ok?
Make a health education plan
XX (your respectful name), are you feeling all right now? Let me give you health advice about your illness. I will explain your illness from the following aspects.
Asking about the patient's needs
I hope you can remember what I told you above, which will be of great help to your recovery from illness. Thank you for your cooperation. Please rest first, and I'll see you later.
Carry out health education feedback
Hello, XX, do you still remember the contents of the health guidance I gave you yesterday? Can you repeat what you know? Take it easy. If you can't remember anything, I'll add something for you.
Effect evaluation
Hello, XX, you have been in the hospital for some time. I'm here today to ask for your opinions and suggestions on our nursing work.
4, preoperative nursing service process
After receiving the operation notice, carry out preoperative health education and guide the bedridden patients to use the bed toilet.
Hello, XX, I'm the nurse in charge. I will operate on you tomorrow. Are you used to defecating in bed? The correct way to use the bed toilet is (for smokers). For your health, please don't smoke. Surgery is to make you recover better and faster. Don't be too nervous. Our doctor is very responsible. We have done many cases of this kind of operation, and they are all successful.
Make skin preparation according to the surgical site and anesthesia method, and assist the patient to shower, change clothes, have a haircut and cut nails before operation.
Hello, I am the responsible nurse XX. You will have an operation tomorrow. Now I'll prepare your skin and wash your hair. If you feel uncomfortable, please tell me at once.
Patients under epidural anesthesia or general anesthesia should clean their intestines according to the doctor's advice the night before operation.
Hello, XX, I am cleaning your intestines now. If you feel uncomfortable, please tell me at once.
Explain the precautions, fasting and drinking water the day before the operation according to the doctor's advice.
Please stop eating and drinking after 10 tonight. Do you need anything else?
Provide patients with a quiet and comfortable rest environment and ensure adequate sleep.
I will have an operation tomorrow, and I can't eat or drink after 10 at night. Please remember, do you need anything else? Please turn off the lights and go to bed early.
Vital signs were measured before operation and recorded on three tables. Observe the patient's mental and sleep conditions, make preoperative preparations, check the bed number, name and gender, and hand over to the operating room.
Hello, I'm XX, the nurse in charge. How did you sleep last night? Now I'll insert a catheter for you and give you an injection before the operation. Please take off your removable dentures and take good care of your valuables. This is XX from the operating room. Please don't be nervous. She'll take you to the operating room.
5, postoperative nursing process
Arrange the patient properly, pay attention to protect all kinds of pipes, observe the patient's skin condition, and decide the patient's position according to the anesthesia method.
XX (your respectful name), you have returned to the ward now. Lie down and rest, and don't eat or drink for hours. If you feel uncomfortable, please tell me at once.
Measure the patient's vital signs and do a good job of handover with the operating room.
Take it easy. I will take care of you. Now I'll test you. Please cooperate. Do you need anything else?
Observe the condition closely, pay attention to the bleeding and pain of skin and wound, and make records.
XX (your respectful name), how do you feel now? Does the wound hurt? If you don't feel well, please tell me and I'll call the doctor right away. Please have a rest first.
Closely observe the position and patency of urinary catheter and various drainage tubes, and make records.
Please don't move the catheter and other drainage tubes at will to avoid falling off and infection. Please call me in time if you feel uncomfortable.
Strengthen basic nursing, turn over regularly, encourage and assist patients to cough effectively.
XX (your respectful name), now I'll help you turn over and knock your back. Please cough independently. If you need anything else, please tell me at once.
Provide patients with a quiet and comfortable rest environment.
The patient needs rest after the operation. Please keep your family and visitors quiet.
Observe and evaluate the recovery after operation and make a functional exercise plan.
XX (your respectful name), how do you feel now? Now I will guide you to do functional exercise. If you feel uncomfortable, please tell me at once.
After operation, patients should be instructed to eat reasonably and scientifically, which is beneficial to the recovery of the disease.
XX (your respectful name), are you better? Now you can take it according to the doctor's advice. Do not eat greasy, cold, spicy and irritating food. Smoking and drinking are prohibited. Please cooperate.
The third lesson: the improvement of medical professional quality;
1. Medical professional quality is a comprehensive manifestation of workers' ability to understand and adapt to social occupation, which is mainly manifested in professional interest, professional ability, professional personality and professional situation. There are many factors that affect and restrict the professional quality of nurses, including: education level, practical experience, social environment, work experience and some basic conditions (such as physical condition, etc.). ).
2. The quality of medical specialty is a big concept, and specialty is the first, but apart from specialty, specialty and morality are essential, which is reflected in the workplace. What is reflected in life is personal cultivation or moral cultivation.
3. The professional quality of medical care refers to the internal norms and requirements of the profession, and it is the comprehensive quality shown in the course of occupation, including professional ethics, professional skills, professional behavior, professional style and professional consciousness. It can be said that the professional quality of medical care is the first criterion for talent selection; The professional quality of medical treatment is the first magic weapon for success in the workplace and career.
4. Nine requirements for medical professional quality-
5, love nursing work, love their jobs, have the professionalism of serving human health.
6, care about the patient's sufferings, think about what the patient thinks, and worry about the patient. Have a high sense of responsibility, compassion and love for patients.
7. Have good medical ethics and integrity. Do not do illegal operations that violate moral conscience, do not do disloyal work, and safeguard professional reputation.
8. Have honest character, high cultivation and noble thoughts and sentiments.
9. Have certain cultural literacy, nursing theory and humanistic knowledge, and basic knowledge of participating in nursing education and nursing research. Can be competent in nursing work, be brave in learning professional skills, and maintain a high level of nursing.
10, with strong nursing skills, can apply the working method of nursing program to solve the existing or potential health problems of patients.