I am a shop assistant in a jewelry store. A gold ring just bought by a guest two days ago broke a petal, so it would be troublesome to come back. How should I explain to the guests?
We sell a lot of this model, and this has never happened before. We always sell good quality products, because we are more afraid of quality problems than our customers. What you are experiencing now is really not a quality problem. You can think about where you broke it. I'm embarrassed that I won't return the goods. Do you think I can exchange it for the same one? Or you can tell the manager that he won't agree.