Time is always so fast. In a blink of an eye, a year passed silently. After the efforts of the past year, we must have accumulated a lot of experience and lessons. It's time to take a look at our work this year and sum it up. I believe that writing a year-end summary is a headache for many people. The following is my boss's year-end summary essay for you. You are welcome to study for reference. I hope it helps you.

Boss's year-end summary 1 In the past year, I adhered to the spirit of serious study, worked hard, set strict demands on myself, always kept in mind the company system, wholeheartedly created benefits for the company, worked hard to practice the important ideas of the company's goals, set up a good company image, and worked hard to do my own job and do a good job in all aspects, so as to better carry out the work, sum up experience and learn lessons in the future.

First, strengthen study and consciously improve personal quality.

First of all, consciously strengthen political theory study and improve party spirit cultivation. I actively participate in various learning activities organized by the company and pay attention to self-study. In my spare time, I carefully studied the decision of the Fourth Plenary Session of the 16th Central Committee on strengthening the Party's ruling ability. After the 18th National Congress, I actively studied the new ideas of the Party, absorbed the spiritual strength of the 18th National Congress, and further improved my theoretical level and political quality in full compliance with the new requirements put forward by the 18th National Congress.

Secondly, in business study, I humbly ask my colleagues around me, and try to get familiar with the working environment and content in the shortest time by reading more, listening more, thinking more, asking more and doing more. Through the study of office practice, I understand the connotation of office management, improve the handling ability of office practice, and lay a good foundation for my better work.

Second, work hard and do all the work well.

As an assistant to the general manager, to do a good job, you must first know where you are. As far as status is concerned, from the perspective of leading the decision-making process, I am in the position of "assistant" and from the perspective of implementation, I am in the position of "executor"; In dealing with some specific things, it is in the position of "agent". Over the past year, through the patient guidance of leaders and colleagues, I have basically completed the daily work of the department on the basis of familiarity. During this period, my specific work mainly includes the following aspects:

1. In practical work, I always insist on: persuading leaders to be in place but not offside; Supervise and urge them to be in place, but do not "decide"; Service in place, but no intervention. Consciously safeguard the unity among colleagues, do your duty in your work, do not overstep your authority, and strictly demand yourself to be a sincere, loyal, diligent and competent assistant to the general manager, and fully complete all the economic assessment indicators of the head office.

2. In order to give full play to the role of employee assistants and really do practical things for the company and employees, we should take different ways to understand the company's situation in practical work, listen to the suggestions of leaders and employees of various departments, organize employees to formulate and complete labor competitions in time around the decisions and actual situation of company leaders, actively respond to the call of company leaders in the training activities organized by the company, and make the activities orderly according to the instructions and arrangements of superiors.

3. As for cashier's work, I insist on the following practices: 1) First do the main work, then do the secondary affairs, first hurry and then slow down; 2) deal with superiors and external personnel first, and then deal with internal personnel; But on the whole, every job and thing you undertake must be responsible to the company, to the leaders and to the employees. Insist on collecting all kinds of fees carefully, collect house rent and utilities on time, and do a good job in house rental statistics.

4. In terms of the company's logistics work, I take perfection as my own responsibility, insist on the welfare of employees and the procurement of office equipment, actively cooperate with the group to sign contracts and collect fees from other local properties, consciously safeguard the unity among colleagues, do my duty in my work, do not overstep my authority, and strictly demand myself to be a sincere, loyal, diligent and competent assistant to the general manager.

20xx is coming, full of challenges and opportunities. Summing up the work of the year, although some progress and achievements have been made, there are still some shortcomings. For example, there are not many creative ideas, and individual works are not perfect. In the future work, I will seriously study various policies and regulations, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, conscientiously sum up experience, overcome shortcomings, strengthen study and improve, guard against arrogance and rashness, work hard, strengthen study, strive for greater work achievements, and devote myself to all my work with a brand-new work style, higher work enthusiasm and more dedicated work attitude.

Boss's Year-end Summary 2 Today, we welcome another New Year in the new century with a happy mood. The past year has great and far-reaching significance for the development of xx Hotel. Under the wise and decisive decision and correct leadership of the chairman, xx Hotel keeps pace with the times, actively adapts to the market demand and embarks on the track of institutionalized and standardized management. Marketing and customer service work has been continuously upgraded, and has achieved rich returns. While obtaining good economic benefits, the popularity of Zhangpu xx Hotel has also expanded throughout Zhangzhou. Today, as the general manager of xx Hotel, I have worked for you for 20xx years.

Review the main work in 20xx.

The work in 20xx years can be summarized as "one center, two key points and three things to be grasped", specifically "customer-centered; Attach importance to the image of management tree and develop a strong brand; Grasp safety production, grasp cultural training, and grasp energy conservation and efficiency. " I will elaborate on it below.

1. One center: customer-centric.

"Customer is God" takes customer's demand as the goal and customer's satisfaction as the standard, which is the creed that every operator must abide by. However, how to make customers enjoy the feeling of "God" from their actions can not be demonstrated in one sentence, but should be put into action in many aspects: by understanding the needs of customers, improving the quality of employees, improving management level, providing a comfortable environment, improving service quality and so on. According to the customer's needs, improve our working methods and measure our achievements according to the customer's satisfaction. Only by satisfying customers can the hotel have a higher development, so the hotel's work throughout the year always revolves around this center.

2. Two key points: attaching importance to the image of management tree and developing strong brands.

Attach importance to the image of management tree: scientific decision-making and collective efforts. An enterprise must have an effective management system if it wants to develop. According to the requirements of each work, the hotel leaders made the annual work plan and put forward the overall work ideas to guide the development of each work. All the staff of the hotel are consistent from top to bottom, and Qixin has made certain contributions to income generation, profit creation, excellence creation and stability creation, and achieved considerable results. Enhance the pertinence and effectiveness of seeking truth and being pragmatic through mobilization; Further clarify the scope of functions and the long-term mechanism of various responsibilities; Standardize learning requirements; It broke the mediocre concept of being mediocre and not striving for progress, improved the enthusiasm and initiative of hotel staff, greatly improved the quality and level of service, and also formed a brand for the hotel in Zhangpu industry.

Focus on developing a strong brand: in 20xx, the occupancy rate of xx hotel rooms reached%, the average room price was RMB/room, the dining rate of restaurants reached%, and the average daily income was 1 10,000 yuan, ranking among the top in the same industry in Zhangpu. These are all due to the improvement of hardware facilities and service quality. As the first four-star hotel in Zhangpu, we have unique advantages, but we also know the fierce competition in the industry.

1. Whoever can stabilize more customers can achieve longer-term sustainable development. In 20xx, the hotel actively searched for customers, analyzed the competitive situation of the county in detail through market research, signed fixed agreements with many units to stabilize customers, and demonstrated the best service of the hotel from beginning to end in the reception of the county party Committee. Through the efforts of employees in various departments, Qixin ensured that there were no mistakes in the reception work throughout the year, which was fully affirmed by the county party Committee and county government.

2. Strengthen the publicity and marketing of the hotel, use the media to promote yourself, actively seek and cultivate new customers, strive to improve service awareness, and establish a good image of the hotel in an all-round way. Establish xx hotel brand in Zhangpu and surrounding areas.

3. Pay attention to three things: safe production, cultural training, energy saving and efficiency improvement.

Pay attention to safety production: the hotel adheres to the policy of "safety first, prevention first" and the principle of "safety is no small matter" to do safety work in all directions. Sign and gradually implement the target responsibility system for safe production. In particular, the fire safety management of restaurants, staff quarters, food hygiene, vehicle storage, rental housing and other key and weak links. It has been strengthened to ensure that the responsibility lies with people; Adhere to the safety and health inspection, timely and timely rectification of potential safety hazards; The Engineering Safety Department has strengthened the supervision and tracking of potential safety hazards and habitual illegal rectification. Check in place, operation specifications in place, timely rectification, eliminate potential safety hazards. Greatly improved the safety awareness of employees and managers.

Grasping cultural training: the hotel has always paid attention to the formation of corporate culture and the training of employees, improved the training methods, adopted a combination of centralized training and flexible training, combined with the knowledge structure of service personnel, identified the characteristics and weaknesses of the department, and focused on the standardized training of service skills such as store rules, etiquette and courtesy to promote the improvement of hotel management level and service quality. At the same time, establish and improve the regular meeting system before class, summarize the work of the previous day in time, and arrange the work of the day. Pay attention to education, guide service personnel to establish the idea of "guests first" and serve customers with the needs of customers as the main line. It is required to meet the reasonable requirements of customers as far as possible in customer service; Change the concept of "being afraid of trouble, wasting time and effort". Strive for a breakthrough in service, expand the image and influence of the hotel with the reputation of guests, and greatly improve the overall service quality. * * * Select outstanding employees throughout the year. They are the best of all employees, outstanding representatives of Kaidu people and the pride of xx hotel people. We should learn from them, their dedication, and their hard-working attitude. Learn more about their friendly and thoughtful ideas for customers.

Focus on energy conservation and efficiency improvement: First, strengthen financial accounting management. Each business department accounts for revenue and expenditure on a monthly basis, analyzes the operating income and cost control, and takes countermeasures in time when problems are found. The finance department strengthened the audit of daily income and avoided the loopholes of cashier. Timely collection of all kinds of accounts, as far as possible to avoid the occurrence of flow, leakage, dormant account. Secondly, all departments do a solid job in the basic work of cost accounting and cost management, strictly control the unproductive expenditure of the hotel and reduce the management expenses of the hotel. Strictly abide by the examination and approval system in the procurement process, and the procurement department communicates with the warehouse in time to cooperate with the inventory to avoid the backlog of materials. Thirdly, in daily management, all departments pay attention to the education and guidance of employees' saving concept, which improves the hotel employees' saving consciousness. The management of hotel equipment and facilities is based on the principle of maintenance and repair, and pays attention to the maintenance of equipment and facilities. The wrong operation methods that are easy to damage equipment and facilities should be improved frequently to prevent problems before they happen. Implement maintenance into the details of daily operation, and form good operating habits in necessary links.

Of course, during this year, the hotel also highlighted some existing problems, some of which came from the feedback of guest complaints, and some were found by the hotel department. Specifically, there are the following aspects:

1, facilities and equipment are not perfect.

2, personnel is not perfect, personnel turnover rate is too high.

3. Service skills need to be improved. Service skills are mainly reflected in the comprehensive qualities of personnel, such as cultural literacy, professional knowledge, foreign language level and service ability. The hotel has not worked out a feasible "performance appraisal"; Individual behaviors such as arbitrary execution occur from time to time in some managers.

4. The service quality needs to be optimized. From many inspections and guest complaints, it is found that the service quality of employees in various departments and positions in the hotel is high and low horizontally and good and bad vertically. Day and night, usually on weekends, with or without leaders, it is difficult to achieve the same quality service. The recurring problem is that some employees in some departments or positions are untidy, polite and initiative, poor reception service and inflexible in gfd. In addition, careless cleaning and untimely equipment maintenance have also affected the overall service quality of the hotel.

5. The marketing department has not formed a strong customer team.

In a word, the achievements in 20xx years are attributed to the unremitting efforts of all staff. Dear colleagues, through the concerted efforts of our group, xx Hotel has made greater progress in the past year with more standardized management, more perfect system. We in xx Hotel can proudly say that we have written a new glorious chapter in xx Hotel.

Boss's year-end summary 3-20xx years, all departments of the company closely focus on the requirements of work points, vigorously advocate and practice refined management, pay attention to details, emphasize process, emphasize results, seek development, and carry out all work earnestly and solidly. All the staff worked hard in Qi Xin, made some achievements, and successfully completed the company's annual work tasks.

I. Annual operation of the company.

Two, to strengthen the refined management as the goal, and strive to consolidate the foundation of enterprise management.

In 20XX, the company gradually established a new model to promote refined management and established a "work log" system. According to the job responsibilities of each post, the objectives, authority, tasks and management scope are defined and implemented at different levels. In the early stage of the implementation of the work log, some managers were confused by the fine management, some were used to the extensive management, and many jobs were generalized and coarsened. Some people think that their work has been done well, and there is no need to engage in refined management; Some use heavy workload, busy work and poor writing as an excuse to find reasons for being poor. These understandings are obstacles to promoting refined management. In order to solve these negative thoughts, the company organizes grass-roots managers to study and train the importance, necessity and filling methods of work logs, so as to improve their understanding of refined management. At present, most managers have developed the good habit of recording work logs, and can find problems from them, improve their working methods and use them as a management tool. In order to make the on-site supervisor deepen and refine the management, and cultivate the sense of responsibility of "carefulness, patience" and "diligent thinking, personal inspection and daring to be responsible", six books and one form were implemented in the dock department, namely: study and research book, key customer register, customer demand tracking book, inventory book, entry and exit register, photo update book and gift distribution registration form. At the same time, as a necessary inspection work for the on-site supervisor to inspect the shop, the inspector must inspect the shop, strictly manage each work link, straighten out the work flow, subdivide the work responsibilities, arrange each work and task in place, leave no dead ends and blind spots, and strive to implement everything and check everything.

The staff of functional departments are also carriers and participants in the implementation of refined management. In order to implement refined management, let all functional personnel consciously participate in practice, put an end to the work mentality of "almost" and "not bad", put an end to the work mentality of not paying attention to the work results, and put an end to the work mentality of "going out of Man Qin" and "doing a full job" as a political achievement, the work log has also been included in functional departments since June 10.

In a word, in 20XX, all departments are actively trying to implement refined management as a carrier and platform, improve their comprehensive quality, strengthen their management ability, accumulate management experience, and strive to become the internal driving force for enterprises to promote refined management.

Second, through brand promotion, clear xxxx brand-new strategic positioning.

In order to determine the long-term development goals of the enterprise and plan the strategies and ways to achieve the long-term goals, 20XX actively explores and looks for an idea, an analysis and a longer-term and more comprehensive plan that is consistent with the purpose and mission of the enterprise. Through the determination of customer needs, the analysis of market opportunities, the analysis of their own advantages, the reflection of their own disadvantages, the consideration of market competition factors, the prediction of possible problems, the training and promotion of the team and other comprehensive factors, we finally signed a partner, and through a series of discussions, we determined the marketing strategic positioning of "Mom's Jewelry", that is, guarding the beloved things, and also took this strategic positioning as the direction and criterion for the future development of xxxx brand.

In order to avoid the "homogenization" phenomenon of gold jewelry in style, technology and specifications, and highlight the brand characteristics and brand imprint of xxxx, the xx baby independently developed by the company was officially released in 20xx. The company's own products are not only loved by many consumers, especially the younger generation, but also play a positive role in promoting brand promotion and brand influence. XX Baby has undoubtedly once again become a new fashion leading the industry.

Three, to improve the quality of all staff as the core, and strive to do a good job in team building.

It is always advocated and demanded by the company to establish a learning team and insist on improving quality and ability throughout the construction of management team. In 20XX, the company made a training plan for reserve cadres and backbones, and seriously organized sales consultant training, grass-roots management training and overseas training according to the actual needs of the company's development.

(a) management team training:

First of all, at the beginning of the year, with the theme of "improving the professional quality of management cadres", the company conducted two trainings on basic management knowledge for grass-roots management cadres, new management cadres and reserve management cadres. Sales managers and directly affiliated store managers expressed their opinions one after another to promote their management experience and successful methods. At the same time, the company also conducted the training of "data analysis of sales task decomposition" and the special training with the theme of "communication" and "fruitful communication" including all functional personnel.

In the form of overseas study, the company also intensified its training, so that more grass-roots managers can participate, go out, broaden their horizons and learn advanced management concepts and professional technical skills in the industry.

(2) sales team training:

According to the annual work plan, the training department has conducted different contents of training for employees with different working years. * * * Nine induction trainings 162 person-times, six professional trainings (4 1 1 person-times), two non-training trainings (98 person-times), two off-job trainings (208 person-times) and seven lectures on featured products have been held.

In addition to new employee training and off-the-job training, the training of tourmaline, emerald, princess square, gold and other special products was intensified in 20XX. Many special trainings have consolidated the professional foundation and improved the professional level of employees. Through the assessment, it is found that employees are proficient in the training content, and most of them can be fully applied to actual sales, which not only shows that employees have a strong desire to learn, but also has a lot to do with the supervision and follow-up of the store manager.

The effect feedback link has been added to the training of 20XX. In the process of training, the learning situation and learning effect of employees are concerned. On the one hand, it is timely feedback to the store executives to let them know about the learning situation of employees; On the one hand, summarize the experience in training in time, collect the highlights in class and improve the courseware. 20XX's off-the-job training focuses on sharing working methods and experience with excellent stores. This training form is close to the specific work of the terminal, which is easier to learn and accept, and will also become the main training mode and method of the training department in the future.

Four, market demand-oriented, actively organize all kinds of marketing work.

1, brand-new website revision, enhance corporate image.

In order to better enhance the company's image, strengthen publicity, create good conditions for the company's business development, and show the scale and strength of our company, the company's website was successfully upgraded and revised in 20XX, with richer content, more complete functions and more novel typesetting. The successful revision and upgrade of the company's website indicates that our company has put forward higher requirements and reached a higher level in media publicity, which has laid a solid foundation for the company's long-term development.

2. Continue to maintain VIP customers and ensure the stability and growth of customers.

Complete VIP member management scheme and key customer maintenance method in 20XX, and establish VIP member club system. According to statistics, as of 20x65438+February, the number of VIP customers was 807 12, an increase of 37.86% compared with 20XX. The number of newly added VIPs in 20XX was 22 165, which was 35.23% higher than that in 20XX (16390).

3. Actively expand marketing channels and organize large-scale exhibitions and sales activities.

In May of 20XX and October of 165438+ year 10, the company participated in two large-scale exhibitions and sales activities respectively. One is the first TV Audience Festival, and the other is the fourth China (Tianjin) Arts and Crafts Fair. In these two exhibitions, we fully demonstrated our brand image, and demonstrated the brand image of xxxx through multiple channels and forms, which once again enhanced our brand awareness. In addition, by organizing exhibition activities, participating departments have accumulated experience in organizing large-scale activities. Taking these two activities as an opportunity, we focused on cultivating the organization, coordination and handling abilities of functional departments.

4. Develop e-commerce to adapt to the future development trend.

With the advent of the Internet era, e-commerce has gradually entered traditional enterprises. This new retail format not only represents a new life, but also represents a new shopping demand. So in 20XX, the company also established the xxxx flagship store in Tmall Mall. Although it has just started, it is gradually stable and mature. Since the opening of the store, it has continuously attracted the attention of new customers, and diversified online promotion activities have also attracted many consumers and achieved certain sales.

The boss's four-year year-end summary passed quickly, and he was about to cross an annual hurdle in a blink of an eye. Looking back on this year, although there was no good performance, it experienced an extraordinary test and tempering. I came to the company at the end of September this year. Although I haven't worked in the company for a long time, I have gained something. As the year is approaching, I think it is necessary to make a summary of my work in order to learn lessons, improve myself and make myself and my work better.

I came to work in our company at the end of September this year. I was engaged in tooling work before, because my love for home improvement made me choose xx. Before I came to work in xx, I had no experience in home improvement, just because I loved home improvement and lacked experience in home improvement design and construction and industry knowledge. In order to quickly integrate into this industry, after I arrived at the company, I started from scratch, while learning communication skills, and went to the construction site to watch the construction. When I encounter communication problems, I often ask the history director and other experienced colleagues for advice. With the help of my colleagues, I have achieved good results and benefited a lot. In the past three months, my performance was not outstanding, but during this time, I learned how to get along with the team better, cooperate with each other, learn how to carry out business, and practice accordingly, and also have a deep understanding of xx's culture and mission.

By constantly learning product knowledge, collecting information from the same industry and accumulating market experience, I now have a preliminary understanding and understanding of the home improvement market. Although my grades are far less outstanding than those of other colleagues, I am confident and determined to do well. Now I can gradually respond to the questions raised by customers clearly and fluently, accurately grasp customer information and communicate with customers well, so I have won the trust of some customers and laid a solid foundation for becoming a designer in the future.

Although progress has been made in the past three months, there are still some shortcomings that need to be improved. The understanding of the home improvement market is not deep enough, and the technical problems of the company's products are too weak to explain the process requirements to customers very clearly. In business, the skills of telemarketing are still not in place. In view of the technology and practices in the market, xx's understanding of the company's technology and products is far from enough, and these need to continue to learn.

To sum up, during my work in the company, I came into contact with many things, produced many new problems, and learned a lot of new knowledge and experience, which made me improve my ideological understanding and work ability. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to improve my professional quality and moral quality.

Looking forward to the new working year, I hope I can make persistent efforts. At the same time, I need to strengthen my design level, communicate with my colleagues in my future work, further improve my professional knowledge and skills, actively absorb new ideas and design concepts, and constantly improve myself. Of course, there are also shortcomings in the work, so as to try to correct the past shortcomings as soon as possible, sum up experience, absorb the essence, analyze the reasons for the failure and the shortcomings in the work, and prepare for next year's work!

The new year means a new starting point, new opportunities and new challenges! I will constantly sum up and reflect, constantly urge myself to enrich my energy, improve my design level and business level, so as to adapt to the development of the times and enterprises, make progress with you and grow with the company!

In a blink of an eye, a year has quietly left. Looking back on the past and looking forward to the future, xx year is coming. The following is my work plan for next year:

Objective: To strengthen the study and research of home decoration design specialty, understand the market information of this industry, and smoothly realize the transition from marketing department to design department.

Designers have always been my dream, and becoming an elite designer is my future goal. As an intern designer, whether you can become a qualified home improvement designer must first have solid professional knowledge and good business level. Professional knowledge is mainly accumulated in peacetime, including construction technology and materials. Know yourself and know yourself, and you will win every battle. Only a solid professional foundation can make designers more handy.

A good professional level is also a basic skill necessary for a qualified designer. A good designer should have not only good design skills, but also excellent communication skills, so he needs to exercise well in the marketing department before becoming a designer.

Specific performance in the following aspects:

1, as the saying goes, "A threesome must have a teacher." Communicate with peers in your spare time, better understand communication skills and get more customer information.

2. Through communication and study with designers, foremen and supervisors, I have a deep understanding of professional knowledge such as materials and construction technology.

The success of a successful person lies not in what he is doing within 8 hours, but in what he is doing outside 8 hours. If you keep studying and charging in your spare time, you will be invincible forever.

2% guidance +98% personal effort = qualified designers should ask the designers for advice in time when they encounter something they don't understand. Excellent drawing skills are refined, not obvious, so you should try your best to draw in your spare time and lay a good foundation.

There is a saying in marketing that thinking determines a good way out, and mind determines a person's dynamic behavior, which shows a person's style of doing things. Diligence can bring wealth to a person.

The horn of xx has sounded. For people in our marketing department, we should know that the task of marketers is always "only commas, no periods". How to get more and more effective customers and win more prospective customers in a saturated market is a test for every salesperson. Facing the booming market and fierce competition, I hope everyone can confidently say to their peers, "We are on our way."

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