Personal Work Summary of Retail Practitioners 1 Time flies, and _ _ year is drawing to a close. In the past year, under the careful care and guidance of leaders and colleagues, through our unremitting efforts, our work has achieved certain results, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows:
First, the main gains of the work are:
1, on the eve of the opening of the mall, follow up the land reclamation work of the mall, get familiar with the basic knowledge of property management of the mall, and strive to do a good job in the preliminary work of the mall.
2. Cooperate with other colleagues in the office to carry out daily work, logistics services, hygiene and discipline inspection, and follow up the hygiene situation of shopping malls and offices daily for evaluation and supervision.
3. Under the guidance of the superior leader, be responsible for following up every activity after the opening of the mall, so that the activity can be successfully completed.
4. Complete the pre-arrangement of various activities with colleagues.
5, according to the plan given by the superior leadership, and strive to complete the plan of the superior leadership.
2. Shortcomings in my work Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Generally speaking, I think I still have the following shortcomings and deficiencies:
1, lacking the basic knowledge of office work, often looks awkward when carrying out specific work, and sometimes even feels at a loss.
2, the lack of comprehensive and specific understanding of the work of various departments, thus affecting related work.
3, the mall property management is not mature enough, which directly affects the work effect.
4, the work is not detailed enough, and mistakes often appear on small problems.
5, the efficiency is not fast enough, and the understanding of leadership intentions is not in place.
3. Adhere to the principle of unity of management, service and efficiency;
The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-site observation, we can master the problems and deficiencies in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.
Fourth, strengthen the construction of enterprise spiritual civilization and strive to improve the service level.
1, in view of the new opening of the mall and the large number of new employees, in order to ensure the service quality:
2, strengthen the education of service standards for employees, starting from the salesperson's standing posture, establish a good service image, improve service quality, and strive to reverse the phenomenon that service standards are not in place due to the rapid increase of new employees.
3. Carry forward the tradition and help others. Employees carry forward the spirit of customer first and provide customers with a comfortable shopping environment.
Work plan for next year:
_ _ is a brand-new year and a year of self-challenge. I will try my best to correct the shortcomings in my work in the past year, do a good job in the new year and contribute to the development of the company. In the future work and study, I will be more strict with myself, make every work arrangement from my superiors to my subordinates, and learn from other leaders and colleagues with an open mind. I believe that with my high sense of responsibility and self-confidence, I will strive for greater progress in all aspects, and I will certainly make better achievements in _ _ _.
Personal work summary of retail employees. Ideological and political expression, moral quality cultivation and professional ethics
Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.
Second, work attitude and hard work.
Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by work discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post, and need to work overtime to finish the work on time, so as to ensure that the work can be completed on time.
Three. Work quality, achievements, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Fourth, experience in work.
Sales is an art. As a jewelry salesman, it is always necessary to pay attention to language skills and let customers buy satisfactory jewelry. The following are several aspects that should be paid attention to when selling:
1, welcome customers with a good mental state.
When customers enter or prepare to enter the store, they should stand up politely and greet with a smile. They can also give some greetings, such as? Hello? ! ? Are you welcome? .
2. Receive customers in time
When customers come to your counter, you should look at them with a smile and try to create a relaxed shopping environment for them.
3, fully display jewelry
Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry.
4. Take the opportunity of customers' questions to introduce jewelry knowledge as much as possible.
The more customers know about jewelry, the more satisfied they will be after buying it. As the saying goes; ? Satisfied customers are advertisements? ,? Are the influential advertisements the people around you? . Therefore, timing is very important. Seize the opportunity in the whole sales process, use the questions raised by customers, and seize the opportunity to introduce jewelry knowledge as much as possible.
5. Promote transactions
Because the value of jewelry is relatively high, it is not a small expense for customers. Therefore, before the final transaction, they are often nervous and depressed, and even temporarily placed. Look around again? May never come back. This requires salespeople to take distracting methods to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, and taking out several grades of jewelry boxes for customers to choose from.
6. After-sales service
When the customer decides to buy and pay, the clerk's work is not over. Fill in the after-sales service first, introduce the knowledge of wearing and maintenance in detail, and spread some new jewelry knowledge, such as? If you don't wear it, please put this jewelry alone and don't pile it up with other jewelry. ? Finally, use some words of blessing instead of common ones? Welcome to visit next time? , for example? May this diamond bring you a bright future. ,? May this ring bring you a happy life. Wait, what? Love? Words are always integrated into sales.
Shortcomings in verb (abbreviation of verb) and the direction of efforts.
Summing up the work in the past year, although some progress and achievements have been made, there are still some shortcomings, and some work is not perfect enough, which needs to be improved in the future work. In the new year, I will seriously study various policies, regulations and business knowledge.
Dress appropriately.
Dress normally at work, with a red T-shirt on top and blue jeans on the bottom. T-shirts should be tucked in pants, so they look thin and tidy. If you want to pin your work permit on your left collar, you have to wear this kind of work clothes according to the employee's standards.
There is a lot to say about sorting out the goods.
The tallyman's job is mainly to sort out and supplement the goods sold; Manage the price tag and price tag of commodities; Answer customers' inquiries and provide shopping guide services; Management to keep the supermarket clean and prevent the loss of goods. These tasks are simple to say, but it is really not easy to do well. Ground pile goods refer to promotional goods displayed in the main aisle of the supermarket, while surface row goods refer to goods hung on the shelves.
The principle of sorting goods is to sort the goods on the ground first, then the goods on the surface, and then the general goods. Goods should be placed neatly, and the goods on the ground should be placed with momentum, so as to stimulate consumers' desire to buy. Finishing flour products should follow the principle of moving forward, that is, flour products should be placed neatly, so that customers can feel that the products are in front of them, which is convenient and easy to take, and there will be no situation that the products behind them are not easy to take because the products in front are taken away. The job of tallyman seems simple, but there are many articles in it.
Meticulous in detail
The supermarket warehouse is no smaller than the outside sales area, but all the goods are packed in cartons and placed on high shelves.
Shuttling through the maze of shelves, I skillfully found the goods we needed, took them off the shelves and put them neatly on the forklift. By the time I got back to the store, I had sold a lot of newly sorted goods, so I quickly took out the goods I had just brought back and made them up. ? It is an important principle that the tallyman will clear the goods where they are. These packing boxes should be taken away in time, not piled up in the store, and the store should be kept clean at all times. Creating a comfortable and tidy shopping environment for customers and knowing the location of goods like the back of our hand are the basic requirements of our work. It can guide customers to shop and introduce products to them. Let customers feel that shopping with us is convenient and fast, and our goal is to make every customer's shopping process happy.
Summary of Personal Work of Retail Practitioners Three years have passed in a blink of an eye, and a new year has begun. As an assistant of Aiku counter in a department store, I will now summarize my work and state my experience as follows. I hope you can give me guidance and advice.
After working in a department store for several months, I learned a lot from my work and learned to use my own mind to expand my language deficiency. There is also an understanding that as a salesperson, if you want to improve your sales ability, you have to work harder than others. The following is what I learned from my work.
In the process of sales, salespeople play an incomparable role, and it is very important for salespeople to master sales skills. First of all, pay attention to the recommended buying skills. In addition to showing and explaining the product (Aiku: brand of shoes) to customers, salespeople should also recommend this product to customers to arouse their interest in buying.
As a salesperson, you can't recommend products casually. You should have confidence when recommending them. Because only if you have confidence in yourself can you make customers trust the products they need. It also taught me that it is not as simple as recommendation. Also learn to match the characteristics of goods. Each product has different characteristics and different prices. Such as function, design and quality. When recommending to customers, we should emphasize its different characteristics. While recommending, we should also pay attention to the other party's reaction to the product, so as to promote sales in time.
Different customers have different purchasing psychology. The same price is compared with quality, and the same price is compared. Should it be different from person to person, and truly achieve the psychological reasons of customers? Compare? Transition to? Faith? , the final sale was successful. () It is a very important link in the sales process to make customers have the belief of buying in a very short time.
Always maintain the quality that a salesperson should have. Be customer-centered, because only when customers are satisfied can things be sold, and quality and attitude also determine whether you will attract repeat customers. Everyone wants to buy it happily and use it with confidence. You must make customers happy and willing to buy your products.
The above is my experience in my work. In the future, I will do a good job, sum up the shortcomings in my work in time, and strive to do a good job in the business of Aiku counter.
As an employee of the department store's Aiku counter, I deeply felt the vigorous situation of the department store. The spirit of struggle and progress of people in department stores.
Finally, I wish the department store more prosperity in the new year.
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