Take the receipt to the store where you bought the earrings and change them. According to the inquiry, Chow Tai Sang Jewelry official website shows.

1. After an earring is lost, you can take the invoice and other bills to the gold shop where you bought the earring to replace it.

2. When replacing, the new earrings will be charged according to the real-time gold price and processing fee. Merchants do not bear the losses caused by consumers' personal mistakes.