Return and exchange process:
1, confirm the non-human injury first.
2. High-grade jewelry, with the appraisal certificate issued by the National Gem Appraisal Center. If you are in doubt about this, please go to the appraisal institution that issued the certificate for re-inspection.
3. Return the attachments, instructions, invoices, shopping vouchers, packaging, commodities and bundled gifts to our company for return and exchange procedures.
4. If the customer has doubts about the product quality when using it, please issue a written appraisal, and we will handle it according to the national laws and regulations.
Extended data:
Precautions for the return of jewelry products:
1. If there is any missing attachment, it cannot be returned.
2. Discoloration, spots, pollution, breakage, deformation, cracking, looseness, falling rocks and scratches caused by wearing jewelry are not refundable.
3. Gold products will not be returned;
According to relevant national laws and regulations, jewelry and ornaments are special commodities. If there are any quality problems within 3 months from the date of receipt of the goods (subject to the invoice date), please go to the local quality supervision department-Jewelry and Jade Quality Inspection Center for testing. If the test report confirms that it is a quality problem, please contact our company (or merchant) to return the goods.
5. Once the commodity security code containing the security code is scraped off, it will not be returned.