This specification specifies the definition of "7-day return without reason" service, compensation conditions and procedures, the way to deal with the seller's violation, and the procedures for the seller to quit the service. Specification This service specification is applicable to Taobao online trading platform (including personal trading platform and Taobao Mall). If the buyer applies to Taobao for compensation for the seller who participated in the "7-day return without reason" service, Taobao has the right to make a superficial review of the certification materials submitted by both parties to the transaction as an ordinary person and make a judgment based on this information. Both parties to the transaction shall ensure the authenticity and legality of the materials submitted. Taobao does not assume any responsibility for the losses caused by the wrong judgment of Taobao due to the submission of materials. Definition of "paying in advance": When a Taobao buyer and seller who signed the Consumer Rights Protection Service Agreement conduct a transaction through Alipay service, if the buyer's rights and interests are damaged due to the transaction, the buyer directly requests the seller to deal with the failure, and the buyer has the right to initiate a complaint against the seller to Taobao after the transaction is successful and apply for compensation. When Taobao judges that the buyer's compensation application is established according to the relevant specifications, it has the right to notify Alipay to directly deduct the corresponding amount from the seller's Alipay account and pay it to the buyer. I. Definition of "7-day return without reason" "7-day return without reason" refers to the special after-sales service provided by users (including merchants in Taobao Mall, hereinafter referred to as "sellers") to their buyers by using the technical support and services provided by Taobao, allowing buyers to return the specific goods they purchased in accordance with the provisions of this specification and other Taobao publicity specifications. Specifically, when Taobao buyers use Alipay service to purchase goods that support "no reason to return within 7 days", within 7 days after signing for the goods (based on the logistics receipt time) (if there is an accurate receipt time, the receipt time is 7 days after 168 hours; If the receipt time is only dated, the time will be counted from 0: 00 on the second day after the date,17 days after the expiration of 68 hours). If the buyer is unwilling to complete the transaction due to subjective reasons, the seller has the obligation to provide the buyer with a return service; If the seller fails to fulfill his obligations, the buyer has the right to initiate a complaint against the seller to Taobao according to this specification, and apply for compensation for "no reason to return the goods within 7 days". Sellers should read this specification carefully before applying for the "7-day return without reason" service. Once the seller applies for the service and successfully submits relevant materials, it will be accepted by default. Buyers should carefully read and accept all the contents of this specification before applying for "7-day return without reason". The services defined in this specification may appear in the brief description of "7-day return" in other parts of the website. Second, the conditions for the buyer to apply for "7-day return without reason" 1. The seller to whom the buyer applied for compensation has participated in the "Consumer Rights Protection Service" and promised to provide the "7-day return without reason" service (including merchants in Taobao Mall); 2. The buyer has asked the seller to provide the "7-day return without reason" service within 7 days from the date of receipt of the goods (subject to the logistics receipt time), but the seller refuses, or cannot contact the seller, or the seller interrupts its operation or service; 3. The buyer's claim for compensation conforms to relevant laws and regulations in form; 4. The amount of compensation applied for is limited to the price of the goods actually paid by the buyer; 5. The goods that the buyer applies for "no reason to return within 7 days" must meet the conditions specified in this specification. Please refer to the commodity category and return conditions for details; 6. The buyer's claim for "7-day return without reason" should be within 15 days from the date of successful transaction or in the process of selecting "7-day return without reason" as the reason for return. Iii. Application process for "7-day return without reason" 1. On the premise of meeting Article 2 of this specification, the buyer can apply to Taobao for compensation for "no reason to return goods for 7 days" through the "Complaining about Rights Protection" channel on the "My Baby Bought by Taobao" page; 2. After receiving the buyer's claim of "no reason to return the goods within 7 days", Taobao has the right to require both parties to provide necessary certificates according to the coordination situation, and make confirmation and judgment; 3. When Taobao judges that the buyer's claim that there is no reason to return the goods within 7 days is established according to relevant specifications, it has the right to notify Alipay to directly deduct the corresponding amount from the seller's Alipay account and pay the buyer first. 4. Return and exchange initiated by the buyer due to non-commodity quality problems: 1) For the goods delivered by the merchant, both parties shall bear the delivery freight; 2) For products not delivered by merchants, all postage shall be borne by the buyer. Iv. obligations and breach of contract of the seller 1. As long as the seller promises to participate in the "7-day return without reason" service, it must provide after-sales service in accordance with this specification and strictly abide by it; 2. If the buyer asks the seller to "have no reason to return the goods within 7 days", the seller should respond positively, take the initiative to negotiate, and provide relevant certificates as required by Taobao to reach a voluntary and friendly refund agreement; 3. When Taobao uses the deposit to force the seller to fulfill the service promise of "no reason to return the goods within 7 days", it will be regarded as the seller's violation. Taobao has the right to give the seller corresponding punishment, and the merchants in Taobao Mall have the right to immediately terminate the Taobao B2C service agreement and stop providing corresponding services; 4. If the buyer applies for "no reason to return the goods within 7 days" during the process of applying for a refund after receiving the goods (subject to the buyer's selection of "I have received the goods" and "I need to return the goods" in the refund agreement), the seller must provide after-sales service according to this specification, click to agree with the buyer's refund agreement within three days, and automatically reach a refund agreement after the deadline; In the case that the seller refuses to fulfill the promise of "7-day return without reason", Taobao has the full right to follow this standard process; 5. If the buyer's application for "7-day return without reason" occurs after the buyer's transaction payment is successful, or after the payment is forced due to compulsory payment in the payment process of Alipay service, and the seller refuses to fulfill the promise of "7-day return without reason", Taobao has the right to use the deposit to force the seller to fulfill the promise of "7-day return without reason". 5. The seller joins the service standard of "7 days no reason to return". Sellers applying to join the "7-day return without reason" service must meet the following conditions at the same time: 1. Within one natural month before applying for services, the number of complaints about consumer rights protection is less than 5 times; 2. Within one natural month before applying for service, the proportion of customer service intervention refund times to Alipay transaction times is lower than the average value of the same industry announced by the community in that month. 6. The seller quits the "7-day return without reason" service process 1. Sellers of Taobao personal trading platform can apply for quitting the "7-day return without reason" service on the page of "My Taobao-I am a seller-consumer protection service". After Taobao received this application, the seller quit this service; 2. Merchants in Taobao Mall shall not voluntarily withdraw from the service, otherwise the Taobao B2C service agreement between Taobao will be terminated. 3. Taobao has the right to handle the claim for compensation caused by the transaction before the seller withdraws from this service project in accordance with the provisions of this specification. 7.7-day description of goods returned for no reason: 1, customized goods; 2. Travel, lucky draw, discount coupons for performance travel, Tencent QQ zone, online game virtual commodity trading zone, online shop decoration supplies logistics express picture storage, flower express cake distribution gardening and floral art, Taobao Mall jewelry, diamonds, jade, gold; Electronic certificate, decoration design service, construction supervision service, furniture installation service and other service products. 3. According to the official activities of Taobao, there is no reason not to support the goods for 7 days. Category return conditions The requirements for such return of computer hardware/desktop/network equipment do not affect the secondary sales of mobile phones, electronic games/accessories/games/raiders, the secondary sales of flash memory cards, the secondary sales of digital accessories/electronic components market, digital cameras/video cameras/graphic printing, notebook computers, MP3/MP4/iPod/ recorders and household appliances. The requirements of returned products such as personal care/health care/massage equipment do not affect the secondary sales of food/tea/snacks/specialty foods; It is required that the outer packaging of the product is complete when it is received, and there is no packaging damage (except for the quality problems of the product itself); Bulk food is not refundable. Health food The return of health food requires the goods to be packaged completely when they are received, and there is no packaging damage (except that the goods themselves have quality problems); Bulk food is not refundable. Outdoor/mountaineering/camping/military clothing, shoes, hats, bags, dolls, household items and other returns require complete packaging, accessories, tags and so on. Upon receipt of the goods; If the purchased goods are washed, worn, vandalized or the signs are removed, they will not be returned; All reserved special sizes and purchased goods are non-refundable. The return of bedding/cushions/curtains/fabric household goods requires complete outer packaging, accessories and labels. Upon receipt of the goods; If the purchased goods are washed, worn, vandalized or the signs are removed, they will not be returned; All reserved special sizes and purchased goods are non-refundable. Home daily use/kitchen catering/decoration/handicrafts, household items and other returned goods, when receiving the goods, the outer packaging, accessories and tags are required to be complete; If the purchased goods are washed, worn, vandalized or the signs are removed, they will not be returned; All reserved special sizes and purchased goods are non-refundable. The return of models/dolls/dolls/plush /Kitty dolls requires complete packaging, accessories and tags. Upon receipt of the goods; If the purchased goods are washed, worn, vandalized or the signs are removed, they will not be returned; All reserved special sizes, purchased goods, etc. Will not be returned; The assembled model will not be returned. Men's shoes/men's bags/jewelry accessories, clothing, shoes, hats, bags and other return requirements require complete outer packaging, accessories, tags and so on. Upon receipt of the goods; If the purchased goods are washed, worn, vandalized or the signs are removed, they will not be returned; All reserved special sizes and purchased goods are non-refundable. Men's and women's bags/accessories, women's shoes, children's clothes/baby clothes/shoes and hats/parent-child clothes/women's boutique sports/fitness/sports star maternity products, toys/milk powder/maternity clothes, bras under the category of "women's underwear/underwear" on personal trading platforms, pajamas tops, pajamas/household pants, nightdresses, pajamas/household service sets, bathrobes/bathrobes. The returned goods of this category in Taobao Mall should keep the original appearance when they are received, and the outer packaging, accessories and tags are in good condition. Brand watches/popular watches Brand watches/popular watches, jewelry/diamonds/jade/gold, jewelry/popular jewelry/fashion accessories require complete packaging, accessories, tags, etc. Upon receipt of the goods; The purchased goods are washed, worn, destroyed or removed without being returned; Any worn, customized, carved, altered or other damaged goods will not be returned; Goods and accessories are worn, damaged or used, which affects secondary sales and will not be returned. Jewelry/Diamond/Emerald/Gold Jewelry/Fashion Jewelry/Fashion Jewelry Makeup/Perfume/Skin Care/Body The returned goods in this category must meet the following conditions: 1 The returned goods should be kept as they were received. If there is a gift, it shall be returned in full; 2. The outer packaging and instructions of the returned goods are intact, free from stains and damage; 3, no obvious fingerprints and sweat stains; 4. The special small labels of commodities are well preserved; The goods are less than 6 months from the due date. If the goods are not clearly stated, they can be returned. Cars/accessories/modifications/motorcycles/bicycles, motorcycles, electric cars and bicycles are not refundable. For the return of auto parts and supplies, motorcycle parts and supplies, electric car parts and supplies, bicycle parts and supplies, it is required to have a complete outer packaging when receiving the goods, and you can enjoy the return without packaging damage; If the serial number of the product carried by the commodity itself is inconsistent with that agreed by the seller at the time of sale, or there is a lack of warranty cards, invoices, accessories, etc. Attached to the goods, non-refundable. The service of "adult products/sex toys" products on the personal trading platform of adult products/contraceptives/sex toys is not open. The returned products in Taobao Mall must meet the following conditions: 1. The returned products should keep the original appearance when received; 2. When the goods are returned, the outer packaging, accessories and products themselves are intact; 3. If the returned goods have invoices, the invoices shall be returned together. Pet/Pet Food and Supplies The conditions for returning pet food and supplies are the same as those for food. Antiques/postal money/calligraphy and painting/collection. This kind of return will not affect the secondary sales. Furniture/furniture customization/IKEA purchases such returns, and the outer packaging is required to be complete when receiving the goods, and the goods can be returned without packaging damage; Goods without warranty cards, invoices and accessories will not be returned. ZIPPO/ Swiss Army Knife/Glasses 1 is not open in tourist resorts/discounted air tickets/special hotels. ZIPPO returns require that the movement and flint are intact, unused, fully packaged, and the fuselage has no traces of use, scratches and wear; 2. The Swiss Army Knife shall be returned in a complete package with no use marks, no scratches and abrasions on the blade body and no use marks on the blade body; 3. Other types of returns require complete packaging and no traces of use. Returned goods such as books/magazines/newspapers should be kept as they were received (unless the goods themselves have quality problems). Tencent QQ area closed shop decoration, supplies/logistics express/picture storage, network services/software/mobile phone number software. Return requires that the CD is not damaged, the outer packaging is free from defects, and the accessories are free from leakage; Products returned by China Mobile, China Unicom and PHS/fixed telephone number require that the SIM card has not been opened and the number to which the SIM card belongs has not been opened. The virtual commodity trading area of online games is closed for sending flowers/cakes/gardening flower arrangement, performance/travel/discount coupons for eating, drinking and having fun, music/movies/stars/musical instruments. Return requirements do not affect secondary sales. Decoration/lamps/hardware/security/bathroom and other return requirements are received with complete outer packaging. No packaging damage can enjoy the return; Goods without warranty cards, invoices and accessories will not be returned.