At present, gold jewelry products lack mandatory national "three guarantees" regulations, and there are no particularly detailed operational regulations for return and repair.

At the same time, at present, the identification of gold jewelry in China is generally only aimed at the two indicators of gold content and harmful elements, and it is difficult to identify the real reason for the fall and fracture of gold jewelry.

Therefore, it is difficult to judge whether the damaged wearable goods such as gold and silver jewelry are caused by human negligence or quality problems. Therefore, there is no corresponding basis for consumers to claim compensation or return goods, and such consumer disputes are difficult to handle. Under normal circumstances, the operator will refuse to return the goods, and even if it is repaired, it will charge a certain maintenance fee.

Extended data:

The relevant staff in the jewelry industry said that the softer the metal, the less likely it is to break. Unless the design is defective, that is, the quality problem, the general metal products will not break naturally. Consumers don't intentionally damage their hair, but they also inadvertently pull their hair or their clothes get hooked. If consumers suspect that it is a quality problem, it is still recommended to find relevant institutions for identification.

Pay attention to the following points when buying gold and jewelry products:

First, choose a brand jewelry store. Relatively speaking, the quality of brand stores is guaranteed and the after-sales service is reasonable.

Second, pay more attention before buying. If you encounter some overlord clauses that damage consumers' rights and interests, such as "store rules", you can complain to the relevant departments in time.

Three, keep the purchase certificate and certificate and other related documents and bills, if there is a quality problem, to facilitate complaints and quality inspection.

References:

Baidu Encyclopedia-Three Guarantees Policy