1. If the goods are returned with problems, the consumer does not need to provide proof. If consumers find defects in durable goods or decoration services provided by operators within six months from the date of accepting goods or services, and disputes arise, the operators shall bear the burden of proof for the defects;

2, the right to regret online shopping for seven days, there are loopholes in the regulations. Operators sell goods through the Internet, television, telephone and mail order. , and the consumer has the right to return the goods within seven days from the date of receipt, without giving reasons;

3, the seller's commodity problems, you can first recover from the platform. If the online trading platform provider cannot provide the real name, address and effective contact information of the seller or service provider, consumers may also demand compensation from the online trading platform provider.

legal ground

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 10 The right to fair trade refers to the right of consumers to fair trade.

When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators. Article 11 Right to compensation: Consumers who have suffered personal or property damage as a result of purchasing or using commodities or receiving services have the right to compensation according to law. Fifteenth supervision, consumers have the right to supervise the goods and services and the protection of consumers' rights and interests.

Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests. Twenty-third quality assurance obligations, the burden of proof of defects, business operators should guarantee the quality, performance, use and validity of the goods or services they provide under normal conditions of use; However, consumers already know that there is a defect before buying goods or receiving services, except that the existence of the defect does not violate the mandatory provisions of the law.

Where a business operator indicates the quality of goods or services by advertisements, product descriptions, physical samples or other means, it shall ensure that the actual quality of the goods or services it provides is consistent with the indicated quality.

If consumers find defects in durable goods such as motor vehicles, computers, televisions, refrigerators, air conditioners, washing machines and other services provided by operators within six months from the date of accepting goods or services, and disputes arise, the operators shall bear the burden of proof for the defects.