Call the consumer complaint hotline: 123 15. In the following cases, when the rights and interests of consumers are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce, you can call12315:1; 2. When the legitimate rights and interests of consumers are violated in the process of consumption; 3. When consumers find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods.