On Women's Day on March 8th this year, Mr. Chen from Xinyang specially bought a 18K gold bracelet for his wife at Chow Tai Sang Jewelry Xinyang Qian Sheng Store, and her wife liked it very much. A few months later, I took it to a gold cleaning shop, only to find that there were three black spots the size of beans on the bracelet.
Mr. Chen suspected that the bracelet was fake, so he took it to an appraisal center in Xinyang City for appraisal. The appraisal results show that gold is real, but the color is not enough. The content of three black spots is 97.8%, and that of other places is 99%. Mr. Chen said that experts said that the appraisal results were authoritative, and the appraisal results were the same as those in any part of the country.
"This is my husband bought me a holiday gift. I always carry it with me. I only took it to clean a few months ago, but I found three places black. Really annoying. " Mr. Chen's lover took the bracelet and said that he was very happy to receive her husband's gift, but he didn't expect the quality to be unqualified and felt very angry.
Negotiation: the return was rejected and re-evaluation was required.
After obtaining the appraisal results, Mr. Chen believed that Chow Tai Sang Jewellery deceived consumers and demanded a return, which was rejected. Yao Jingli of Xinyang Qian Sheng Store said: "Gold is not fake, nor has it been appraised by authoritative departments. We don't know if the blackened part of the bracelet is man-made. There is no reason to return it. In order to comfort customers and take care of Zhou Dasheng's service attitude, we promise to exchange goods for customers. I am willing to bear the difference myself, but Mr. Chen disagrees. "
Mr. Chen said that the quality of the product was not up to standard, so he refused to accept the conditions of Zhou Dasheng Company and insisted on returning the product.
After Yao Jingli reported the situation to the company, the company sent a short message to Mr. Chen, saying: "The appraisal that Mr. Chen was looking for used spectral detection, which measured the surface and parts, and the quality could not be considered unqualified! The accurate content should be tested by Zhengzhou Quality Inspection Station and other authoritative departments. We are strictly operating. First of all, we are not counterfeiting. Even if a manufacturer's products are not handled well, it is an individual problem. " He also said that if Mr. Chen is willing to go to Zhengzhou Provincial Inspection Center or Shenzhen National Inspection Center for identification, all expenses will be borne by Zhou Dasheng Company, and claimed that if the identification result is false, the company is willing to make compensation.
Mr. and Mrs. Chen still can't accept Zhou Dasheng's reply. Mr. Chen said, "I don't understand why I have to go to Zhengzhou for identification and waste time over and over again." They think that the appraisal center they are looking for is the most authoritative appraisal center in Xinyang, and the result will not be false. Asked to see the appraisal book, Mr. Chen said that it would take several days to re-issue the appraisal book, only to identify the bills issued.
Zhou Dasheng: Questioning customer extortion is willing to take legal measures to solve it.
Later, I contacted Yao Jingli, and she sent a short message from the after-sales person in charge of Zhou Dasheng Jewelry Company in Henan. The person in charge said that the company handled the matter in a cooperative and understanding manner, and Mr. Chen disagreed with their terms, and sent a text message saying that he would not agree even if he paid double now, and claimed to expose the matter and tell all acquaintances that Zhou Dasheng gold was impure and could not be bought.
"Our products are not fake, but the color is not enough. But in order to keep our customers, we promised all the conditions we could, and this gentleman refused. We think he's blackmailed, and if he can't, he'll take legal measures to solve it. If this gentleman wins the case, we are willing to bear all the expenses and return the bracelet! " Yao Jingli of Xinyang Qian Sheng Store said.