If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair. Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation. Consumers have the right to choose their own goods or services. Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services. Consumers have the right to compare, identify and choose their own goods or services.
legal ground
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 9 (1) Consumers have the right to choose their own goods or services;
(2) Consumers have the right to choose their own operators who provide goods or services, choose their own goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services;
(3) Consumers have the right to compare, identify and choose goods or services. Article 10 (1) Consumers have the right to fair trade;
(two) consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement when purchasing goods or receiving services, and have the right to refuse the compulsory trading behavior of operators. Article 7 (1) Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services;
(2) Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety. Article 13 (1) Consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests;
(two) consumers should strive to master the knowledge and skills of the goods or services they need, use the goods correctly, and raise their awareness of self-protection.