Part 1: Job responsibilities of distribution personnel in the same city

1, responsibilities of delivery staff in the same city

1. According to the order information provided by the system, receive and send external orders on time, and return the order arrears in time;

2. Be able to master the operation and use of the software system, and sort out and submit relevant business documents and materials;

3. Deal with merchants' problems and give feedback;

4. Handling of emergencies;

5. Vehicle maintenance.

2, the same city delivery staff job responsibilities

1. Deliver orders in the same city on the same day according to the divided areas;

2. Responsible for the collection, reconciliation and payment of orders in the distribution area;

3, do a good job of temporary assigned by the leadership.

3, the same city delivery staff job responsibilities

1, receiving customer orders through mobile phones;

2, in strict accordance with the operation process, to the designated place restaurant;

3. Ensure that customers' meals are delivered to the designated place on time.

4, the same city delivery staff job responsibilities

1, responsible for the delivery of goods in the region and the timely return of payment;

2. Implement business operation procedures, deliver goods on time, guide customers to fill in relevant information and get it back in time;

3. Organize and submit relevant business documents and materials;

4. Customer maintenance, customer consultation and feedback;

5. Handling of emergencies.

5, the same city delivery staff job responsibilities

1, the merchant takes the meal and delivers it to the customer within the required time;

2. Take meals in a civilized way, deliver meals politely, and deliver meals with a smile;

3. Assist in feedback questions and have a strong sense of responsibility;

4. Can ride a battery car and obey the traffic rules;

5. Positive image, enthusiasm and initiative, strong sense of responsibility.

The second part: the responsibility of the dealer

1. Responsible for timely, accurate, fast and safe delivery of the goods to the destination, and do a good job of recovering the payment, so that the accounts, goods and funds are consistent.

Second, be strict with yourself, pay the goods in time, and pay them every day without delay.

Three, from the receipt to the customer's receipt, from the deliveryman's return to the company's payment to the finance, all links must be clear and accurate.

Four, before receiving the goods, carefully check whether the delivery list is consistent with the goods, whether the packaging is in good condition, and carefully fill in the delivery record. Notify the customer service at one time that the goods have not been delivered, handle the accounts, and report to the account manager to give the customer a satisfactory solution.

Five, in the delivery of goods, such as lost goods, the quantity is unclear, resulting in certain losses, according to the price compensation.

Six, to ensure that the number of documents issued, financial and warehouse is consistent, and handle problems in time. Ensure that the accounts and goods match, and bring all relevant certificates when receiving the delivery notice.

Seven, familiar with regional roads and customer distribution, to ensure timely, accurate and in place.

Eight, pay attention to team spirit, be good at communication, colleagues should treat each other with courtesy, cooperate and coordinate with each other, and strive to serve customers.

Nine, identify with the company culture and philosophy, develop good personal habits, pay attention to personal image (words and deeds).

Ten, personal goals and corporate goals, dedication, conscientious, pay attention to learning and promotion, ability, personal quality and self-restraint. It is forbidden to work with emotion.

XI。 Abide by the company's rules and regulations and obey the arrangement and scheduling of the leaders.

Chapter III: Responsibilities of Logistics Distributors

1. Before the goods are delivered, make a detailed inventory of whether the goods and gifts are complete.

2. Handle items with care, protect fragile items, and keep dirty items waterproof and dustproof.

3. Reasonable use of transport vehicle space, neatly packed, and shall not be piled up at will.

4. Reasonably plan the distribution route, shorten the transportation distance as much as possible, and save the transportation cost.

5. Ensure the absolute safety of goods during loading, unloading, handling and driving, and avoid personal injury.

During transportation, you should obey the traffic rules and drive normally. It is forbidden to overspeed or grab the line, so as to avoid personal injury or cargo damage caused by sudden braking.

7. After delivery to the store, check the delivery quantity with the store staff and return it after completing the relevant documents.

8. Bring back the returned goods and empty turnover boxes of the corresponding stores according to the instructions of the Logistics Department, count the returned goods and bring back relevant documents.

Chapter IV: Responsibilities of Distributors

Job responsibilities and assessment criteria of drivers

Job responsibilities: under the leadership of the director of distribution department, complete the company's distribution work and logistics support services.

Second, the job description

(1) Work discipline:

1, strictly abide by the company's attendance system and other relevant rules and regulations.

2. Do not delay the delivery time or refuse to implement the delivery plan without reason.

Don't go out without permission during working hours.

4. Obey the leadership of the distribution supervisor. Have any objection to the work arrangement, and report to the superior after the work is completed.

At any time, the driver must carry his mobile phone with him and turn it on. Telephone calls to company leaders or managers should be answered in time.

6. Deliver the company's goods to the sales network terminal safely, and do a good job of recovering the payment for goods, so that the accounts, goods and funds are consistent;

7. Be strict with yourself, pay what is due in time, pay what is due every day, and don't delay it;

8. Abide by the company's rules and regulations and obey the arrangement and scheduling of the leaders;

9. Complete other tasks assigned by superior leaders.

(2) Safe driving:

1, check the vehicle condition (oil, water and electricity) as required before leaving the vehicle;

2. Check whether the goods carried in the vehicle are in good condition to ensure the safety and integrity of the goods on the way. 3. Do not drive at the prescribed speed in violation of regulations, strictly abide by traffic rules and operating procedures, and actively put forward reasonable suggestions on driving safety to ensure that no accidents occur;

4. When parking cannot affect normal traffic, get off and lock the door.

5. Arrive on time, deliver the goods in time, and never let the car go.

6, in and out of the warehouse should be in strict order and route, damaged items, ad valorem compensation.

7. Regularly carry out comprehensive cleaning, inspection and maintenance of vehicles and make records, and promptly eliminate or report any problems found;

(3) Distribution process:

1. Complete, clear, accurate and timely documents from receipt, transportation, customer counting and signature, payment, recovery, warehousing and financial write-off.

2. Before leaving the car, carefully check whether the goods are in conformity with the bill of lading and the return bill, whether the packaging is in good condition, and fill in the bill of lading record carefully. 3, check the goods in good condition, carefully check the finished product and delivery list, all documents are accurate. Confirm whether the goods and documents are lost;

4. Ensure that the accounts and goods match. After receiving the delivery notice, you should take all relevant documents with you.

5. The shipment of goods should be arranged reasonably, and it is not allowed to be shipped rudely;

6. Deliver goods to customers safely, on time and without errors, and put forward good improvement suggestions, without conflict with customers, and the customer satisfaction rate is100%;

7. Ensure the consistency of the quantity of documents in distribution, finance and warehouse, and check them in time when problems are found.

8. Fill in the delivery records carefully, notify the ordering party of the goods that have not been delivered at one time, do a good job in accounting treatment, and report to the account manager to give the customer a satisfactory solution;

9. Be familiar with the distribution of road sections and customers in the region to ensure timely, accurate and in place delivery.

10. In the process of transporting goods, if the goods are lost and the quantity is unclear, causing certain losses, compensation shall be made according to the price;

1 1. If the goods cannot be delivered in time due to the delay on the way, you should contact the company so that it can arrange another car.

(4) Standardize services:

1. Delivery personnel should dress neatly, develop good personal habits and pay attention to personal image (words and deeds);

2. Do your job wholeheartedly, diligently and conscientiously, pay attention to learning and improvement, enhance your ability, and improve your personal quality and self-restraint.

2, the body is clean, neat, no stains.

3. Patiently listen to customer complaints and do a good job of explanation.

4, don't complain, unite colleagues, it is forbidden to work with emotions;

5. Do a good job in customer service and exchange goods in time according to regulations.

6. Ensure timely and accurate delivery of terminal orders, correct service attitude and improve service quality.

7. It is strictly forbidden to engage in disorderly credit granting when dealing with terminal stores. If the circumstances are serious, resulting in influence or consequences, bear the corresponding responsibilities and losses.

8. Ensure the timely and effective maintenance of the company's related equipment. Those that cannot be handled should be reported in time. If the delay or improper handling causes serious consequences, it shall bear corresponding responsibilities.

(5), information feedback:

1, carefully fill in the daily car use record and report it to the delivery supervisor every week.

2. Record the driving situation of the vehicle and check it in time to ensure the safety of the vehicle.

3. The customer should record the opinions and suggestions put forward by the company and hand them over to the full-time leader after returning to the company.

Chapter V: Responsibilities of Distributors

Responsibilities and assessment criteria of logistics distribution supervisors and drivers; Responsibilities and assessment criteria of logistics distribution supervisor.

Responsibilities: Responsible for the warehouse management of the company's cold storage and the distribution management of the distribution department. Job description:

I. Warehouse management

1, responsible for the acceptance and distribution of goods in the company's cold storage warehouse.

2. Inventory the goods in the warehouse every month and make records for future reference.

3. Clean the warehouse and tidy it up.

4. Record the goods in and out of the warehouse in detail every day for inspection.

5, warehouse keys and other dangerous goods detrimental to the storage of the warehouse, without the general manager's instructions or total.

Personnel designated by the manager enter, and irrelevant personnel are not allowed to enter.

6. Do a good job in the declaration of normal products, defective products and damaged products in the warehouse and submit them.

The customs officers shall make a decision on the handling.

7. All destroyed goods shall be reported to the relevant person in charge for signature and confirmation.

Second, the distribution of work

1, to ensure that the company's rules and regulations are implemented in the distribution department.

2. Revise and modify the working procedures and management system of the distribution department.

3. Lead and organize the completion of the company's distribution and other related logistics support work.

3. Check and evaluate the work progress and performance of employees in the distribution department.

4, according to the provisions of the company's commodity circulation procedures, review the relevant documents of the distribution center.

5. Be responsible for the company's equipment maintenance arrangement and business process training.

6. Be responsible for the safety of delivered goods.

7. Understand the delivery situation and improve the delivery efficiency of delivery vehicles.

Job responsibilities and assessment criteria of drivers

1. job responsibilities: under the leadership of the director of distribution department, complete the company's distribution work and logistics support services.

Second, the job description

(1) Work discipline:

1, strictly abide by the company's attendance system and other relevant rules and regulations.

2. Do not delay the delivery time or refuse to implement the delivery plan without reason.

Don't go out without permission during working hours.

4. Obey the leadership of the distribution supervisor. Have any objection to the work arrangement, and report to the superior after the work is completed.

The company will subsidize the distribution of mobile phones every month. At all times, drivers must carry their mobile phones with them and turn them on. Telephone calls to company leaders or managers should be answered in time. If the communication can't be contacted for more than three times in the current month, the subsidy fee for mobile phone use in the current month will be cancelled and dealt with seriously. (2) Safe driving:

1, check the water and oil before driving.

2, check whether the goods carried by the vehicle are in good condition, and ensure the safety, integrity and integrity of the goods in transit.

3. Driving safely on the road does not violate traffic rules.

4. When parking cannot affect normal traffic, get off and lock the door.

5. Arrive on time, deliver the goods in time, and never let the car go.

6, in and out of the warehouse should be in strict order and route, damaged items, ad valorem compensation.

7. Thoroughly clean the inside and outside of the car body regularly, and it is forbidden to be dirty and smelly.

(2) Distribution process:

1. Complete, clear, accurate and timely documents from receipt, transportation, customer counting and signature, payment, recovery, warehousing and financial write-off. 2. Before leaving the car, carefully check whether the goods are in conformity with the bill of lading, whether the return form is in good condition, and fill in the bill of lading record carefully.

3. Ensure the consistency of the quantity of documents in distribution, finance and warehouse, and check them in time when problems are found.

4. Be familiar with the distribution of road sections and customers in the region to ensure timely, accurate and in place delivery.

5. Ensure that the accounts and goods are consistent, and bring all relevant certificates when receiving the delivery notice.

6. If you can't deliver the goods in time due to the delay on the way, you should contact the company so that the company can arrange another car.

(3) Standardize services

1, the delivery personnel are dressed neatly.

2, the body is clean, neat, no stains.

3. Patiently listen to customer complaints and do a good job of explanation.

4. Do a good job in customer service and exchange goods in time according to regulations.

5. Collect information of competitive terminals and report it in time.

6. Ensure timely and accurate delivery of terminal orders, correct service attitude and improve service quality.

7. The products removed from the terminal store should be returned to the terminal store in time according to monotonous goods transfer and handed over to the terminal store in time.

Those who supplement new goods and do not press monotonous goods in time will be given a warning in addition to taking responsibility for personal purchase of the product in the near future.

8. It is strictly forbidden to engage in disorderly credit granting when dealing with terminal stores. If the circumstances are serious and cause influence or consequences, it shall bear corresponding responsibilities and losses.

9. To ensure that the promotion policy and the company's compensation for terminal stores are implemented accurately and timely, and it is strictly forbidden to have vague behavior. If complaints are made for the above reasons, and the impact or consequences are caused, they will be dealt with seriously.

10. Ensure the timely and effective maintenance of the company's related equipment. Those that cannot be handled should be reported in time. If the delay or improper handling causes serious consequences, it shall bear corresponding responsibilities.

Fourth, information feedback.

1, carefully fill in the daily car use record and report it to the delivery supervisor every week.

2. Record the driving situation of the vehicle and check it in time to ensure the safety of the vehicle.

3. The customer should record the opinions and suggestions put forward by the company and hand them over to the full-time leader after returning to the company.

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