According to the regulations of the jewelry counter, gold and silver jewelry is a special wearable commodity. After the damage, it is difficult to determine whether it is caused by human error of consumers or their own quality problems. Therefore, there is no quality problem after sale, and the goods will not be exchanged for free. At present, it is generally impossible to determine the technical problems such as why diamonds fall off, so there are many disputes about such products. Therefore, in order to avoid such embarrassing things, citizens should pay attention to the following points when buying high-grade jewelry such as gold and silver jewelry: (1) Consumers should try their best to choose well-known brand jewelry stores with guaranteed product quality and reasonable after-sales service; (2) When purchasing diamond jewelry, you should obtain a diamond appraisal certificate or a diamond grading certificate, but don't blindly trust foreign certificates; (3) Before wearing diamond ornaments, carefully check whether the diamond inlay is firm to prevent it from being lost; (4) Keep shopping vouchers and other related bills. In case of quality problems, it is convenient for complaints and quality inspection.