System: Harmonious System 3

Software version: JD.COM11.4.4.

JD。 COM's 180-day replacement rule refers to the after-sales service policy implemented by JD.COM Mall for some goods, that is, within 180 days from the date of receipt of the goods, if there are quality problems, users can unconditionally apply for replacement without maintenance. This policy applies to some 3C digital products, household appliances, outdoor sports, watches and jewellery, automobile supplies and other commodities.

Precautions:

1. This policy only applies to qualified products. Users need to check whether the product details page supports 180-day replacement service when purchasing.

2. If the goods meet the exchange requirements, users can apply for exchange within 180 days after the goods are signed, and JD.COM will arrange after-sales service.

3. During the exchange period, users should ensure that the goods and accessories are complete and keep the goods in good condition, otherwise the normal exchange service may be affected.

4. This policy does not apply to the case that the quality problem of goods is man-made damage and the damage of goods is beyond the warranty scope.

5. In case of legal holidays, the replacement service period will be postponed.

It should be noted that the application scope of the 180-day exchange policy is limited. Users should carefully read the product details page when purchasing to understand the after-sales policy of the product. At the same time, JD.COM Mall also has other after-sales service policies such as 7-day return without reason, and users can choose according to their own needs.