2. If the circumstances are serious, the store will be closed and will never be allowed to settle in.
2. 1. If you receive a fake in the Tmall Mall transaction, you can initiate a refund or after-sales rights protection of "received fake" and provide relevant vouchers, and Tmall will handle it.
2. If it is necessary to issue the original factory identification certificate, the merchant will acknowledge the screenshot of the fake chat record, the brand identification report and the fake confiscation letter from the Industrial and Commercial Bureau to prove that the goods are fake, and Tmall will ask the merchant to perform a refund. If you can't issue an appraisal certificate, Tmall can ask the merchant to return it for a refund. The certificate needs to be stamped with the official seal and the date of issuance.
In 2009, Taobao's credit evaluation system was upgraded: from now on, on September 24th, 2009, the refund and punishment of all Taobao stores due to violations will be fully announced on the evaluation page. This will become the most important criterion for buyers to judge the integrity of sellers in addition to evaluation.
This is an important measure in Taobao's shopping security plan. Previously, Taobao has launched 20 million shopping guarantee funds and six guarantees for purchasing air tickets. After the store evaluation page is upgraded, consumers can refer to more parameters, not limited to the evaluation after the transaction is completed. Buyers will be able to understand the information of sellers in multiple dimensions, and online shopping will be safer and more secure because it is more open and transparent.
The upgraded evaluation system will be based on the previous evaluation list, plus store-related information, including whether to participate in the consumer protection plan; What kind of commitment to consumers; The situation of being punished.
For the seller who has joined the consumer protection, the displayed information includes: the store has joined the Taobao consumer protection service and its commitment to the buyer. For sellers who have been cleared out of consumer protection due to violation of regulations, within 30 days after being cleared out, it will show that the store has been cleared out of Taobao's consumer protection service.
At the same time, in the column of seller's service quality inquiry, consumers can see whether the seller has been complained; Refund and breach of dispute
(Refer to Baidu Encyclopedia Tmall)