If it is a general commodity such as clothing, shoes, hats, etc., as long as the tag is not removed, there is no obvious trace of trying on, and the secondary sales of the merchants are not affected, the merchants will generally agree to the customer's return request. But if it's electrical products or some big items, customers will definitely unpack or even try them out, so it's not so easy to return them. Because unpacking will definitely affect the secondary sales of merchants, unless there are quality problems, you can return them.

Unlike physical stores, online transactions can't be seen or tried on, which may be affected by color difference or network technology. Coupled with the existence of some online fraud, consumers' right to know and their right to choose independently is affected, and they buy dissatisfied goods. "However, with the refinement of the' seven-day return without reason' regulation, this regulation has become more operational, and consumers can feel more at ease and more at ease when spending. At the same time, it can also urge the website to operate in compliance, which is a kind of protection for consumers and businesses, and is also conducive to the development of e-commerce in the long run.

The new online shopping regulations specify seven categories of goods that do not support "seven days without reason", which are generally customized goods for individuals, fresh and perishable goods, digital goods such as audio-visual products downloaded or unpacked online, computer software, and washed clothing, shoes and hats, watches, jewelry and personal ornaments. Even if "seven days no reason to return goods" is applicable to return goods, the premise of returning goods is that the goods returned by consumers should be intact, and the goods themselves, accessories and trademarks are intact, which means that unpacked goods are no longer the reason for e-commerce to refuse to return goods. ?

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Ms Zhang Ke, a citizen of Xi, is a hardcore online shopper. She told reporters: "Although' seven days without reason' has been implemented for three years, regular e-commerce platforms can basically be honored, but some online stores have different return standards. When consumers ask for a return, sellers often find various reasons to refuse. " ?

After opening a well-known e-commerce platform, it is true that many shops simply hang a disclaimer similar to "size, color difference, etc." If it is not a quality problem, it will not be returned, or forcibly stipulate the conditions for returning goods, which openly harms the legitimate rights and interests of consumers. "If consumers don't read these terms carefully before buying, they can't return them. They can only change the size or style, and they can't get a refund. " Zhang Ke said. ?

Senior "hands-chopping people" Miss Han is an out-and-out overseas purchasing fan. "I know there is no reason for seven days, but almost all overseas purchasing is non-refundable, no matter how valuable it is. This has also led to many things that are not suitable for use. The purchasing price is much cheaper than that in China, so even if you don't return it, you can only recognize it! " Miss Han said. ?

For the problems reflected by consumers, the reporter logged on several well-known Haitao websites to inquire and found that "seven days no reason to return" does not apply to these websites. To this end, the reporter specially contacted the customer service staff of these websites. Nearly 80% of the customer service staff made it clear that the website, whether self-operated or sold by a third party, cannot be returned unless there are quality problems. ?

Phoenix. Com- it's easy to return the order, but it's difficult to return it in seven days without reason. Can you really make online shopping worry-free?