Personal year-end summary of sales work 1
I have worked in the company for many years, and perhaps only I know how much effort and sweat I have paid from a small salesman to the position of sales manager of the company. However, I can say that my efforts are several times that of ordinary people, and I have made some achievements in my work.
This year, sweet and sour mixed with sweat, efforts and efforts will be rewarded. For me, the results of the past year are still very good, and I think I did a good job.
Under the leadership and help of general manager Wei, the person in charge of the company's operation, and with the full assistance of all members of the group, I am based on my own work, dedicated to my duties, hard working and hard working. As of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
First, earnestly implement the post responsibilities and earnestly perform their duties.
As a sales manager, my job responsibilities are:
1, do everything possible to complete the regional sales task and urge the timely payment.
2. Strive to fulfill the requirements in sales management measures.
3. Be responsible for strictly implementing the outbound procedures of products.
4. Actively and extensively collect market information and report to leaders in time.
5, strictly abide by the factory rules and regulations and various rules and regulations.
Job responsibilities are the job requirements of employees and the standard to measure the quality of sales manager's work. I always take my job responsibilities as the standard of action, start from bit by bit in my work, and strictly follow the terms in my duties. In business work, I can start with product knowledge, carefully analyze market information while understanding technical knowledge, and make marketing plans in time. Secondly, I often communicate with other sales managers frequently to analyze the market situation, existing problems and countermeasures, so that in my daily work, I can actively complete the task on time on the premise of ensuring the quality of work.
In short, practice has proved that a sales manager's skills and performance are very important, which is the standard to test a sales manager's work gains and losses. This year, due to the four-month production limit for hosting the Olympic Games, and my lack of solutions to the ever-changing market, my performance is not good.
Second, clear customer needs, be proactive, and strive to supply on time with good quality and quantity.
At work, I always know that a sales manager must have a clear purpose. On the one hand, he should take the initiative to understand the customer's intentions and the standards and requirements that need to be met, and strive to prepare as soon as possible and supply the goods within the time limit required by the customer. On the other hand, he should actively communicate with customers, know the repayment ability of customers in time, and consider and supplement them.
Third, correctly handle customer complaints and solve them properly in time.
Sales is a long-term and step-by-step work, and product defects are common, so the sales manager should treat customer complaints correctly, treat them as equally important or even worse than product sales, and handle them carefully. In the process of product sales, I will strictly follow the sales and service commitments made by the public. When I receive a customer complaint, I must first make a record of the customer complaint and make a verbal commitment. Secondly, I should report to the leaders and relevant departments in time. After receiving the instructions from the leader, I will work with the personnel of relevant departments to formulate a response plan. At the same time, I want to communicate with customers in time to make them satisfied with the treatment plan.
Fourth, seriously study our products and related product knowledge, and determine the agent's product variety according to customer needs.
Familiarity with product knowledge is the premise of good sales. I also pay attention to the study of product knowledge in the process of sales. I can basically answer questions about the use, performance and parameters of the coating products produced by the company, and I can basically grasp the use, price and construction requirements of some related products.
Market analysis of verb (abbreviation of verb) coating products
The sales area of coating products is large and the market potential is huge. The market analysis of coating sales is as follows:
1. Market demand analysis: Although the market potential of coating application is huge, the competition of most coating factories in Beijing has reached a white-hot stage. In addition, after the Olympic Games, there will be a gap in the New Year due to construction projects. In addition, some paint sales have directly threatened our market share. Although we have a good reputation and excellent quality, we do not have an advantage in price and sales means. The sales task increased by 30%, and the life of the sales manager was not easy. However, we should also see that we have obtained the certification of three certificates in one this year, which provides more guarantee for next year's efforts. If the last three editions of the market are fully supported by funds, there is still hope to achieve good sales performance. The key is that the company gives greater and stronger support and encouragement to the sales manager.
2. Competitors and price analysis: Based on my own understanding of the paint market in recent years, paint manufacturers can be divided into two categories: one is imported and joint venture brands such as DuPont, Shanghai Lin Kai, Shanghai International and Haihong. These enterprises are strong, the sales price has been lowered, and some of them are basically the same as our company, forming a scale sales; The other kind is equal to the products produced by our company, and the sales price of such enterprises is lower.
Six, 20_ year sales manager's work philosophy
Summing up my work in the past year, I still have many problems and shortcomings in my work. I need to learn working methods and skills from other sales managers and peers. In 2020, I plan to learn from each other on the basis of last year's work gains and losses, focusing on the following aspects:
1. According to the regional sales situation and market changes in the past 20 years, I plan to focus on the supply channels of steel structure factories. First, I mainly do a good job in the supply of the original steel structure factories, and choose several ones with large consumption and good economic conditions as the focus; The second is to develop new big customers, and the third is to take the form of agents in some areas, so as to make profits for agents to carry out sales work.
2.20 years, first of all, we should actively pursue the arrears of previous years, and strive to recover the arrears in time, report to the leaders in time, and obtain the support of the company.
3.20 years, it is planned to collect market information more actively, contact in time, strive to participate in bidding, and form large-scale sales.
Seven, some suggestions on sales management measures.
1 and 20_ years' sales management methods should be concise and to the point, clearly define the area, tasks, expenses, assessment and rewards of sales personnel, delete vague terms, and cash them in full according to the methods after the year-end sales manager's assessment.
2. In 20_ years, under the premise that the company and the sales manager are satisfied through negotiation, the standardized and unified sales management measures should be carefully revised to make them adapt to a wide range and adjust the ex-factory price according to market changes every year.
In 3.20 years, the sales manager should be loosely managed and the fixed eight-hour work system should be lifted. The sales manager will come to the company for business 1-2 days every week. If you are on a business trip, you should report the destination and return time to the leader, and arrive at the company on time after receiving the notice from the leader, so that the sales manager can have enough time for sales planning.
4. Considering the actual situation of the sales manager, let the sales manager bear the freight, small packaging fee and capital occupation fee reasonably, and reduce and compensate the expenses and losses caused by the product quality of the company.
In the years to come, I will work harder and harder and try not to make mistakes. This is necessary for me. I am the most strict with myself, and I must do my best for the cause of the company!
I hope the company can continue to develop and improve its performance in the new year, which is a better future for the company!
Year-end summary of personal sales work II
In the blink of an eye. I have been working in Golden Net for almost half a year. It has been more than May since I arrived on July 2, 2000. In these five months, I experienced a completely different life atmosphere from my school, which, in a sense, was also a big challenge to me. Looking back on the work and life in the past 20 years, I feel that the company and people around me have changed greatly this year, and colleagues around me are also making progress and striving for the same goal. The arrival of the new year also brings new challenges. When we are ready to welcome the new year with a brand-new look, we also don't forget to review and summarize the efforts made in the past year.
It has been more than a year since the establishment of Xu Jing Chongshengyuan team. It's an honor to join this team when I first entered the society and grow up with you. Since 20_, Xu Jing's team of students has been growing slowly. With the introduction of professional talents, the professional level has been greatly improved, the team construction has been gradually standardized, and the functions of various departments have gradually become clear.
Looking back on my work in the past six months, with the support and help of the company leaders and colleagues, I have been strict with myself and completed my work well according to the company's requirements. Through the study and work in the past six months, the working style has made a new breakthrough and changed greatly. The work items in the past six months are summarized as follows:
1. Maintain Xu Jingchong Sheng Yuan's sales ledger and a full set of sales reports, update sales data in time, and report relevant sales reports regularly.
2, sales data statistics, regular production of sales reports, such as daily reports, weekly reports, monthly reports, etc.
3. Maintain the sales ledger and date write-off control table, and settle the commission of this project regularly.
4. When the administrative assistant is on vacation, he will do the daily administrative affairs of the case, such as materials and attendance. And communicate with the developer on the sales process in time.
5. Communicate with the person in charge of Party A on the special price, housing and other information in time to ensure that the results can be obtained within the specified time.
6. Responsible for supervising other follow-up procedures after the subscription of the property consultant to ensure the smooth progress of the on-site sales procedures.
When the analysis of the above work items failed to achieve the goal, I was deeply ashamed that when I first took over the work, some mistakes appeared in my work because of my unskilled business, which caused some inconvenience to the leaders and other colleagues. After that, with the help and guidance of leaders and colleagues, I strengthened my business operation ability and gradually completed my work independently. So far, I have been able to be strict with myself according to the company's regulations and finish my work well. However, there are still some shortcomings. During these five months, there are still some shortcomings in my work that need to be improved:
First of all, I still didn't do things carefully enough, which led to some mistakes I shouldn't have made in my work. I will try my best to avoid them in my future work.
Secondly, in contact with developers, we should pay attention to communication methods and try our best to achieve a win-win situation.
Thirdly, in your work, you should be quick-witted and down-to-earth, and try to be orderly and clear-headed in the face of complicated work. In the future work, I must pay attention to the above shortcomings, improve my own shortcomings in my work, and be able to be comfortable in my post as soon as possible.
20_ Work Improvement Measures
In view of the shortcomings in my work in the past 20 years, according to the nature of my work, I now put forward the following improvement measures for myself, hoping to make greater breakthroughs in my work in the new year and make my modest contribution to the long-term development of the company.
1. The work of administrative assistants in enterprises requires meticulous and methodical work. In the past 20 years, I must further improve my work style, I will not be impatient when I meet work, and I will ensure that every form from my own hands is perfect.
2. Pay attention to your work style and integrate interpersonal relationships. Implement the on-site system, distinguish between public and private, and the responsibility lies with people. 3, strengthen their own operating ability in office automation, improve work efficiency.
4. Further improve working methods to avoid duplication of work.
The work experience in the past six months has begun to change me as a student, and my living habits, ways of thinking and other aspects have changed. During this period, I personally gained a lot:
In work, the most important thing is efficiency, and quality is emphasized on the basis of efficiency.
In the front line of sales, procrastination is the most taboo. A person's work is not completed, and the follow-up work cannot be carried out.
Year-end summary of personal sales work 3
Since 20 years ago, under the correct leadership of _ Company, as the sales team manager of Marketing Department 4, I have led all sales staff to work hard, actively serve customers, completed the task, achieved good results, and obtained the satisfaction of superior leaders and customers. Personal work is summarized as follows:
I. Personal basic information and work experience
My name is _, male, born in _ _ _ _19, and I graduated from _ _ _ _ _ _ College with a bachelor's degree in international economy and trade. He joined the work in June, 20_, and worked in the comprehensive post of the comprehensive department and the first channel business intermediary exhibition post successively, and then served as the marketing team manager post and sales team manager post of the second marketing business and the fourth marketing business.
Second, study hard to improve business level and work skills.
Since joining PICC P&C insurance, I have realized that the continuous development and business innovation of the insurance industry have put forward higher requirements for insurance practitioners, who must study hard and improve their business level and work skills to meet the needs of work. To this end, I actively participated in the relevant business training organized by the superior organization, and earnestly studied the insurance business operation process, relevant systems, knowledge of capital market, knowledge of insurance products and how to communicate with customers. , so that customers can quickly and correctly answer customers' questions when asking about insurance products and other related issues, provide customers with suggestions and solutions, and use their professional knowledge to build a bridge to communicate with customers, promote the development of insurance business and create good economic benefits for the unit.
Third, work hard and serve customers well.
Now I am mainly responsible for the insurance business of six 4S stores in Fuyang Development Zone, Anhui Province. I lead all sales staff to work hard, serve customers well, promote the development of insurance business and improve the economic benefits of the unit. First, always adhere to the customer-centered, strictly fulfill the "open commitment", "first question is responsible" and "smile service", enhance service awareness, innovate service methods, improve service style, meet customers' diversified needs and improve customer satisfaction. The second is to completely update the concept, consciously standardize the behavior, conscientiously implement the service measures of the branch, practice the basic skills, speed up the business handling, avoid mistakes, grasp the quality and maintain the customer relationship. Third, according to the characteristics of different customers, make great efforts to do a good job in service, win sincere praise from customers, win more loyal customers for branches, and continue to promote the development of insurance business.
Fourth, strive to create good business performance.
Not afraid of difficulties, we worked hard to create good business performance for the branch, of which _ _ was 165438+ ten thousand yuan and _ _ was 165438+ ten thousand yuan. Up to now, the company has achieved a monthly operating income of RMB _ _ _ million, and made due efforts and contributions to the development of the branch with practical actions.
In the past year, although I have completed the task and achieved good results, I can't be satisfied with it. In the future, I will study harder, improve my leadership and business ability, innovate my working methods and service forms, strive to create excellent performance and promote the healthy and sustainable development of the branch.
Year-end summary of personal sales work 4
I came to the company on 10, and was transferred to the domestic department as a sales assistant on 10. Before I was in charge of the marketing department, I had no sales experience, just because I was enthusiastic about sales and lacked industry sales experience and industry knowledge. In order to quickly integrate into this industry, I started from scratch after I went to the domestic department. While learning product knowledge, do your job well. During my tenure, I learned a lot of product knowledge, from receiving orders to delivery, and carefully supervised and inspected the goods. Make sure the quantity of goods is correct and there is no damage! However, I also have some shortcomings. For example, in communication with customers, I can't answer their questions quickly. However, after consulting the manager and colleagues, I was able to deal with all kinds of problems mentioned by customers fluently, accurately grasp the needs of customers and communicate well with customers, so I gradually gained the trust of customers. While constantly learning product knowledge and accumulating experience, my ability has been greatly improved.
1. Due to the kindness of the company's superior leaders, I was transferred to Beijing office as a logistics officer from the end of May! What I have accomplished in these months is as follows:
1. In terms of finance, I keep a diary every day and make a detailed record of every entry and exit every day. Give it to the head office. I will close the accounts receivable and urge the salesman to recover the accounts in time! In terms of finance, because I haven't touched it before, there are still many things I don't understand, but I will ask for advice humbly and do my work better.
2. As for the management of the warehouse, carefully register the outbound situation and the distribution of goods every day. Generally speaking, the minimum inventory orders are available, but sometimes due to negligence, zero inventory orders will cause shortage, which I will pay attention to avoid the recurrence of zero inventory orders.
3. Help the salesman share some sales problems. When the salesman is away, negotiate with the customer and take orders. B: Of course. I asked the shop assistant about the price. ) This aspect is mainly manifested in the telephone and qq. Because I worked as an assistant in the domestic department before, my communication with customers has been exercised, and now it is no longer a problem to communicate with customers. But a few days ago, because I was careless, the customer wanted the goods, and I forgot to tell the salesman. Therefore, the delivery is not timely and the customer is not satisfied. In the days to come, I will try to avoid such a thing.
4. Be responsible for your own work and assist your boss to finish the work.
Secondly, the following are the existing problems.
1. The head office warehouse wants to be strict. Since the opening of the office, there have been frequent delivery errors. It was put forward many times, and then it was improved a little, but the same mistakes appeared all these times, and the products were often sent to the wrong model.
2. The goods are not returned in time, leaving a bad impression on customers and feeling that our after-sales service is not in place.
Although there are some objective factors, there are also great problems in other practices at work, mainly in the fact that there are too few basic customer visits in sales work. The Beijing office started its work in June this year. When I first started working, there were recorded customer visits to 105, plus 20 unrecorded visits, which took six months. Generally speaking, the number of customers visited by three salespeople in a day is 20. Judging from the above figures, our basic work of visiting customers has not been done well. That's my summary. If there are any mistakes, I hope the superior leaders will teach me!
Year-end summary of personal sales work 5
It has been 1 year since I joined _ _ jewelry in _ _. In this year's work, I constantly challenged myself, worked diligently, strictly abided by the rules and regulations of shopping malls, honed my working ability in practice, and greatly improved my business level. I know that my progress in work was distributed with the help of everyone, and it was also highly recognized by the leaders of the mall. In _ _ _, I was appointed as the sales supervisor, which was an affirmation of my work. Looking back on the stormy course I love to experience in the past year, I have made the following work summary:
First, moral cultivation and professional ethics.
Through the continuous study of newspapers, books and magazines, I love my job, have a strong sense of responsibility and dedication, have a correct working attitude, be serious and responsible, strengthen the study of professional knowledge and constantly recharge myself. This is a source of confidence in selling jewelry.
Second, the quality of work, achievements, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Third, the experience in the work
Sales is an art. As a jewelry salesman, we should pay attention to language skills and let customers buy satisfactory jewelry from several aspects:
1, seriously greet customers for 3 meters. 1 meter asks, smiling service is the key, and artificially create a relaxed and happy shopping environment.
2, fully display jewelry, because most customers lack understanding of jewelry knowledge, so the display of jewelry is very important, the more customers know about jewelry, the stronger the satisfaction after purchase, as the saying goes; "Satisfaction |" is an advertisement for customers.
3, promote the transaction, because the value of jewelry is relatively high, therefore, the customer is under great pressure before the final transaction, so the sales staff should take the method of distraction to reduce the pressure on the customer.
4. Be familiar with the wearing, maintenance, use, origin and quality of jewelry.
5, after-sales service, when the customer's work is not over after purchase, you should introduce the knowledge of wearing and maintenance in detail, and finally say some words of blessing is the customer's mood. Enhance the feelings with customers and look forward to the occurrence of secondary consumption.
6. Seize every sales opportunity, wait for the arrival of customers with a brand-new mental state, pay attention to your appearance, wear clean and decent clothes, and insist on makeup every day.
Fourth, the shortcomings in the work and the direction of efforts
Summing up the work in the past year, although there is no small progress, there are still many improvements and shortcomings. For example, if you don't know enough about jewelry, you should strengthen your study, improve your sales skills and learn this knowledge. It is very important to learn from the successful experience of others. Sometimes bad sales can lead to negative thoughts, which is unacceptable. Negative thoughts are the enemy of sales. The summary of sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended by customers meets the needs of customers, and whether the attitude towards customers is blunt and leads to customer dissatisfaction. Is the jewelry fully displayed to customers? Wait, these all need to be considered. As a sales supervisor, just like a squad leader who leads troops to fight, it is very important to rush to the front line to influence and infect members. As a sales supervisor, we should first set an example and set an example first. A counter is a collective, and full unity can release energy. Learn from each other and make progress together. In short, I am working and happy this year!
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