Summary of the work of the cinema attendant 1 In a blink of an eye, I have worked in the cinema for a year. I feel the warmth of a big family in our company. Our company embodies the characteristics of humanization. The relationship between leaders and employees is friendly and harmonious. Under the guidance of leaders and colleagues, I learned a lot, and I also learned a lot. Here, I have improved my safety awareness and my ability to deal with emergencies and things. Looking back at the works, I feel a lot! Last year's work, there were gains and losses, here is a summary.
What our service industry values is service attitude, and service is the desire and consciousness to provide warm, thoughtful and active service for it. That is, an idea and desire to do a good job of service consciously and actively comes from the hearts of service personnel. At this point, I think I haven't done well enough, and I need to strengthen my exercise. I think I should be customer-centric. Only by taking the customer as the center and serving the guests first can we show the value of our existence and get the service of the guests. Service consciousness is also a customer-centered consciousness. With a sense of service, we can always stand in the position of guests, be anxious and think about what they think. In order to satisfy our guests, we should respect them, be polite and modest.
In 20xx, in the coming work, I will sum up the experience and lessons of 20xx, and strive for better results in my new work! Look forward to the supervision and guidance of leading comrades!
New challenges are about to begin. How will we spend the second half of the year? I've been thinking it over in my head, too. After careful consideration, it is mainly our attitude and practical actions!
Time is limited, don't let it slip away in vain, leave some good memories for yourself, concentrate on your work and correct your work attitude. We should always work with gratitude and love what we are doing. Only by being grateful and loving your work can you do your best. If a person can exert his special skills with full spirit and enthusiasm in his work, he can become the most useful person even if he does the most ordinary work; If you do even the noblest work with indifference, you are just a mediocre person. So we should calm down and do our work seriously. Regardless of the level of work, we should love our jobs and be dedicated. Only in this way can we not regard work as a burden, can we devote ourselves wholeheartedly to our work, can we be content with our work and can make a difference.
Summary of the work of cinema attendants II. Time flies, like a blink of an eye, and it's a new year. Thanks to the leadership for giving me the opportunity of experience and guidance in the past year's work. Now I will report my work in Baoding Tianying Studio to the leaders for their review.
A simple analysis of the work throughout the year
20xx years working experience: field service, maintenance and acting manager.
During my on-site work, every step was done in accordance with the working system and the working methods of pre-training. There was no customer complaint accident during my work, and I had a harmonious relationship with my colleagues.
During the maintenance work, carefully check the power supply and projector in strict accordance with the maintenance workflow. Do a good job of screening every day. There are no errors in the maintenance work.
In the last two months' work as a substitute manager, I realized that we must emphasize the sense of teamwork and coordination on the basis of original self-discipline, and make comprehensive consideration in order to do a good job. At first, due to lack of experience, it was a little loose. Later, through summing up and reflecting and communicating with you, the work was gradually straightened out. At present, the staff of this team have a tacit understanding, harmonious relationship and high enthusiasm for work.
Second, work experience
Because the work of the studio is a service-oriented industry and our company is a well-known enterprise, I deeply feel that whether my work is done in place will directly affect the reputation of the company, so I have always paid great attention to my words and deeds. Facing the brand-new environment, I began to have a deeper understanding of service work, and felt that only by constantly learning, summing up, working hard and making up for my own shortcomings can I meet the needs of the whole work. Working in Tianying Studios has benefited me a lot. I will apply the new knowledge and accumulated experience to my future work and further improve and sublimate through practice.
Three. 20xx work plan
The following is the key work I plan to do in 20xx, in order to better cater to the changes in the market and the development of the company. If there is something wrong, please give your leaders more valuable advice.
1. Strive to improve self-learning ability and turn the learned knowledge into leadership, influence, cohesion and appeal;
2. Carry out strong execution in the work and patiently implement this work, and then implement it;
3. Communicate with you more, find problems in work in time, and eliminate hidden dangers;
4. Learn together through * * * to improve the overall quality of the team, establish a good corporate image and enhance the competitiveness of the company.
Fourth, self-summary.
Looking back on the past year, I have gained a lot. As an employee of Tianying Studios, I feel very proud. I want to thank the company for giving me experience opportunities in different positions. A new job has honed me in the process of work, and made me understand that growth is a process from pupa to butterfly, and it is also a psychological process of constantly challenging and surpassing myself.
By strengthening my learning ability and psychological accomplishment, I realize that I need more empathy, understanding and tolerance, and a grateful heart in my work. Looking back on my past work, I often reflect on myself. Every time I encounter a problem, I will ask myself: Did I complain? Am I enthusiastic? Did I try my best? Did I do the right thing? Although I work hard, I have many shortcomings because of my lack of experience and methods. In the new year, I will study harder, summarize in my work, reflect in my summary, learn in my reflection, improve in my study, achieve self-consciousness between introspection and self-confidence, serve customers with the best attitude and treat my work with the best attitude.
In the new year, I will study and work harder, enrich and hone in many ways according to the needs of my business, and repay the cultivation and trust of my leaders. I also hope that in my future work, my leaders can criticize and guide my work more and help me improve my work level. Thanks again for the trust of the leaders. Here, I will go all out for the development of the company with a high degree of loyalty to the company and a mentality of doing things better.
Strive for a year, grow for a year, and hope that the company will create more glory in its development!
Summary of Attendant's Work in Cinema 3 In the next 20xx years, under the correct leadership of the general manager's office, the management team of Datong Film City will conscientiously implement the objectives, tasks and work policies formulated by the Municipal Bureau of Culture and Broadcasting and the company, closely unite around the company's leadership team, and focus on "how to do a good job in infrastructure construction quickly and economically, and strive to create business performance". After nearly ten months' hard work, we not only completed a lot of arduous infrastructure tasks in the shortest time, but also quickly got on the benign operation track through initial running-in and exploration. The main work is summarized as follows:
First, do a good job in infrastructure construction quickly and economically.
At the beginning of the establishment of our infrastructure team in March this year, the existing venues only signed a lease agreement, and the layout of the entire theater only stayed in imagination. At that time, we were faced with a series of tasks, from drawing design, declaration and project establishment to team selection, material procurement, final construction, approval and opening, which were complex and arduous. In order to complete the goals set by the company on time, several of our comrades took the construction site as their home, gave up most of their rest time and stuck to the infrastructure site day and night. With the great attention and support of the company's main leaders, it took less than four months to complete the capital construction task of Datong Film City. Specifically, it has mainly achieved four points: "more, faster, better and cheaper".
1, duo. During the four-month capital construction period, several comrades of ours cooperated with Hangzhou Design Institute, contacted dozens of times, contacted more than a dozen construction teams from all walks of life, led nearly ten construction coordination meetings, independently purchased 8 pieces of raw materials with a total value of more than one million yuan, and sorted out more than 0/00 copies of materials involving seven government departments, including project construction, completion and opening. Their task is self-evident.
2. hurry up. The main contradiction in the capital construction of Datong Film City is that the task is heavy and the time is tight. In order to save one second for the project construction, we embody the principle of fast pace in everything we do. It only took 12 days to determine the interior decoration construction unit through fast and efficient bidding negotiation. Coordination should cut the gordian knot, go straight to the key and difficult problems in the project, and immediately come up with a plan and put it into action; Run the department to fast forward and fast out, in the shortest possible time to produce the most ideal effect; Even eating on foot is fast, saving more time for work. It is with this spirit that the whole infrastructure work can be completed ahead of schedule according to the requirements of the bureau leaders.
3. Very good. The quality of any construction project is always the first, not to mention that Datong Film City has been positioned at the first-class level in China from the beginning of its design. Therefore, not only the building materials and internal facilities used in the cinema are the best, but the most important thing is that we will pay close attention to the quality of the project from the date when the project starts, from whether the electrical circuit is constructed according to the drawings, whether the ground wall is flat and smooth, whether the top pipeline meets the elevation requirements, whether the reinforced concrete meets the specifications, etc., and we will do all the on-site inspections, correct any mistakes, and never let go of any quality and safety problems. We can say responsibly that the project quality of Datong Film City can be above excellent.
4. province. On the basis of ensuring quality, how to save project funds and use the money on the cutting edge is the core issue. The budget for the infrastructure renovation project of Datong Film City is 3.729 million yuan. With the consent of bureau leaders and company leaders, we have adopted the method of contracting by sections and purchasing large items by ourselves. By reducing intermediate links and negotiating pricing with various construction units, the actual cost is only 6.5438+0.99 million yuan, saving the country and the collective 6.5438+0.73 million yuan.
In the whole process of capital construction, the company's main leaders personally checked, participated in coordinating various relations many times, solved the most difficult and critical problems in time, effectively improved the progress of the project, and set an example for all our comrades involved in capital construction. It should be said that the successful completion and opening of Datong Film City embodies the hard work and sweat of the company leaders and our infrastructure personnel, which is the biggest highlight of the company's independent investment and construction after Lu Xun Film City.
Second, create business performance with diligence and self-confidence.
If infrastructure projects are like piling piles for towering buildings, then good business performance is a dazzling building. In the nearly five months since the trial operation of Datong Film City on July/KOOC-0/6, a total of 6,998 films were shown, with the audience exceeding/KOOC-0//KOOC-0/2,657, achieving a box office income of 26/KOOC-0/9,000 yuan, and the box office income (venue rent, facilities fee for lovers' seats, two film screenings, etc.). ). The revenue of the sales department in five and a half months was 490,433 yuan, accounting for 18438+05% of the box office results. Generally speaking, it is mainly reflected in four aspects: "diligence, strictness, strangeness and faithfulness".
1, diligent. As the saying goes, "everything is difficult at the beginning." Datong Film City, as a newly opened cinema in different places, is the first step of the company's forward-looking development, and all the work should be started from scratch. Several comrades in charge of our business, led by me, work from the morning meeting at 9: 00 a.m. to the end of the last movie in the afternoon 12, and always stand at the front line of our business, setting a good example for all new employees in the cinema.
2. Strict. The grass-roots employees of Datong Film City are all novices. Although I received some professional training, I still didn't have enough time and work experience. Therefore, to build a high-quality staff, we need to put forward strict requirements for them. For more than four months, we have been studying hard every day, from the employee code to the operation standard, from the dress behavior to the smiling service, we have done it in strict accordance with the standards and norms formulated by the company, and strive to be perfect in every link of business service and every employee. At present, the employees in all positions in the studio have mastered relevant business skills, and the service quality has been significantly improved. Smiling service and warm treatment have gradually become everyone's conscious action.
3, odd number. Shangyu is a county-level city with a small scale. To the north of Datong Film City is a newly developed business district with a small resident population. The Dida Cinema with 576 seats is next to us and has been in business for many years. If you want to take root here quickly and be recognized by local audiences, you must have a unique way of publicity and marketing. With the direct attention and support of the general manager's office, our management team cooperated with Wang Yue Jewelry, Centennial Spring Fitness Club, oppo mobile phone, Ping An Insurance and many other units in the first month after the official opening. Through various media publicity channels such as Shangyu TV Station, radio station, Shangyu Daily and Shangyu Forum, a series of special activities such as "Watch a blockbuster in 20 yuan", "Treasure Hunt on Valentine's Day", "Mid-Autumn National Day Special Package", "Jason Wu Fengyun", "Tian Tong Empire" and online movie package have been launched, which effectively condensed the audience's popularity and improved the economic benefits. We go to enterprises, schools and communities to distribute self-made advertising color pages. We never care about the timetable, nor do we complain. In particular, the "Twenty Dollars to Watch a Big Movie" activity, which lasted from mid-August to the end of1/kloc-0, was immediate, which made our audience number surpass Dida Cinema in one fell swoop and established the leading position in Shangyu film market.
4. letter. Good reputation and image are the basis for the sustainable survival and development of enterprises. Since its opening, Datong Studios has adhered to the goal of "striving for a first-class domestic cinema" put forward by the company's leaders, and made efforts to make the audience of our studios "come one, keep one" with five-star hardware facilities as a breakthrough, gradually expanding our basic audience group and producing good results. 1At the beginning of February, according to the company's requirements, we raised the ticket price by 5- 10 yuan, which was also recognized by the vast majority of the audience. On the basis of not affecting the number of people watching movies, the box office revenue has been significantly improved. According to statistics, the single-chip achievement exceeded10.5 million, including Di Renjie's Empire, Let Bullets Fly, the legendary swordsman, Resident Evil, Tangshan Earthquake and If You Are the One 2, among which Tangshan Earthquake was 334,000. The highest single-day box office score was 76,635 yuan.
At present, Datong has become a popular choice for Shangyu citizens to watch movies. Not only is our leading edge in Shangyu film market relatively stable, but the gap with advanced counterparts in the province is also narrowing. This is due to the correct decision and strong support of the company leaders, as well as the hard work of all employees and the concerted efforts of Qi Xin. Of course, we also have some shortcomings and deficiencies in our daily work, which need to be improved in future work. Next year, our Datong Film City will strive for the box office income of 10,000 yuan set by the company and strive to become a stable economic growth point in the process of the company's sustainable development.
Summary of the work of cinema attendants iv. I joined the company on XX, XX, and it's been a year now. Time flies, time flies. I have met many partners in the post of operation. It is fate that everyone can work together. We also cherish this fate. Everyone is actively trying to make the work go smoothly. Let me make a summary of myself.
I. Main Work
The operation is relatively complicated. Here, you need to learn not only basic positions such as field work, but also cash positions such as box office and selling goods. Anything can happen at work. This requires us to maintain a high degree of attention. If we ignore it a little, we may make mistakes, such as wrong tickets and wrong changes. We also have to face all kinds of customers. Every customer is an independent individual, but they are all interrelated. If customer complaints are not handled properly, it may affect other customers.
After I entered the operation department, I was mainly responsible for on-site work, which was more trivial than box office and selling goods, because he didn't want to do the work of selling goods and cash at the box office, he just had to do his own thing. Usually, more than two employees are needed to complete the field work in the 3D hall, which requires them to better coordinate their work and division of labor. Of course, we made all kinds of mistakes in this year, but we didn't give up. We have been looking for reasons and problems. Under the patient guidance of manager Bai of the operation department and colleagues in the department, I quickly adapted to the work of the company, and gradually understood the general process and requirements of departmental responsibilities and on-site work. The rest is that you need to be familiar with the business as soon as possible in your future work and improve your work efficiency.
Second, getting started-actively responding to work
I used to worry that I didn't know how to get along with people and do a good job, but the relaxed and harmonious working atmosphere and United corporate culture of the company made me quickly complete the transition from a new employee to a staff member and quickly adapted to the working environment of the company.
In the work of the department, I have always been strict with myself, and earnestly and timely do every task assigned by the leaders. If you have questions you don't understand, learn from leaders and colleagues with an open mind and constantly improve and enrich yourself, hoping to contribute to the construction of the company. Of course, there are some minor mistakes. Through the leadership's correction, I learned more and understood that I must study and work with a more rigorous and correct attitude. The lessons of the past are the lessons of the future. These experiences have made me mature gradually in constant reflection and thinking, and I have considered various issues more comprehensively. Here, I would like to sincerely thank the company for giving me an opportunity to learn and grow, thank the leaders for their guidance and help in my entry, and thank the leaders for reminding and correcting my mistakes in my work.
Third, introspection-work needs objective "care"
Work is really not as simple as you take for granted. A report is just simple data, but it needs to understand its meaning and correct calculation method. It involves the collection of management fees and the company's output value, which indicates the company's new development prospects. A piece of information, although only registering its comings and goings, is essential for the management of the company.
I had some friction with customers, but through the patient guidance of the leaders, I gradually learned some methods to deal with difficult customers.
There are still many loopholes in my work that need to be filled, and it is not as good as I thought. We should set our own goals and make clear our strengths and weaknesses. I quite agree with Mr. Bai's words: if a person wants to show his value, he must have his own irreplaceability. That is, you must have something that no one else does. So I started thinking, what do I have?
Fourth, time-environment is the catalyst.
You need to improve yourself.
If a person wants to be recognized and show irreplaceable in his work, he must constantly improve his own ability and create his own value. You must have at least one skill.
This is on the fertile ground of operation, which makes me gradually realize the grim situation I face and the problems that need to be solved urgently. Then give yourself a position from the heart. In order to work better, you should start doing something.
Even if it is just a screw, it must be based on the coordinated operation of the big environment to work normally and efficiently. Small departments have abundant manpower, material resources, financial resources and harmonious resources to promote the development of enterprises.
Over the past year, in the course of operation, I have realized the profound corporate culture of the company, the cordial and simple humanistic care of the leaders, the casual and generous happiness of my colleagues, and the bright and happy feeling of being impetuous and calm. I like it here gradually, and because I like it, it will give me more motivation to improve myself. I hope I can dedicate my light and heat to XX. Therefore, I will naturally work hard as always!