Ms. Wang, who runs a clothing store in Gongyi, said that the value of the jewelry she sent was not signed by the customer, so she found the relevant courier company to inquire about the claim. As a result, the logistics company only compensated her 10 times the freight. Finally, under Ms. Wang's tough attitude, the logistics company claimed that the courier was lost in transit and the police had intervened.
Ms. Wang's loss should be compensated by the logistics company. The courier was lost in transit, so I think the courier company should compensate Ms. Wang to a certain extent, and when they receive Ms. Wang's complaint, they should deal with the problem in time, instead of choosing to escape or shirk responsibility. Because this represents not only a consumer's business, but also the shirking of the responsible party. Just from what happened to Ms. Wang, we can see some problems in express delivery.
All managers should do their own jobs and do their own jobs. I think that if the express delivery is carried out in strict accordance with the transportation process, there will be no leakage. After arriving at the company, there are special delivery personnel to deliver the goods, and there are also special inspection personnel to inspect the goods at the delivery point. So I think if we really follow the normal process, these problems will not occur.
Moreover, in many express delivery points, there are often things that are signed indiscriminately or wrongly. Therefore, when the courier meets the customer to pick up the goods, he should carefully check the pick-up code and the courier number. Customers should also buy certain insurance when mailing valuables, just in case.