18K gold has higher hardness. It wouldn't have happened if it weren't for the quality problems in daily wear.
Generally speaking, when a customer drops a diamond, we will detect it, and we will observe the claws inlaid with diamonds around the dropped part. If the claws are intact and not deformed, it may be that they are not firm when inlaid, which is more serious for merchants. We need to remind merchants of the importance of quality problems and ask for some free after-sales service. If the claws are obviously deformed or even broken, it is caused by knocking when wearing them. Even if you tell me that I haven't worn it much, it's unfortunate that you accidentally bumped into it on the way to dress it for several people. This is not a quality problem.
Therefore, when buying jewelry, you need to ask the merchants about after-sales service, whether there are free maintenance, renovation and other after-sales services. As far as I know, Lao Fengxiang has after-sales maintenance. Besides, the time is not long. After-sales service can consult the local Laofengxiang store.