I was cheated, too. A self-proclaimed boss said he wanted us to help them tick the satisfaction survey. Later, he said that he would make friends with us and get a discount on everything. When I come back, I will identify the gold inlaid jade, which is not A goods at all. They all say it's pure gold, but in fact it's just a layer of gold. Very irritating.
We asked the travel agency for a refund, and the travel agency has accepted it, saying that it can be refunded, but it will take two months and 8% service charge will be deducted.