1: First, you can contact the seller, explain the problem to the seller, and negotiate to return the goods. Generally, stores that have no reason to return goods for seven days can get a refund.

If the seller doesn't agree to return the goods, the buyer can wait for the express delivery. When the courier calls the buyer, the buyer can tell the courier that there is no need for courier. Refuse to sign, so that the goods will naturally be returned to the seller, and the rights and interests of the buyer can be well protected.

It's easier to communicate with the seller here.

4. The following goods are not within the scope of return. Please read carefully when purchasing:

A. customized goods;

B, tourism, lottery, performance travel discount coupons, Tencent QQ zone, online game virtual commodity trading zone, online shop decoration supplies logistics express picture storage, flower express cake distribution gardening and floral art, Taobao Mall jewelry, diamonds, jade and gold all goods; Electronic certificate, decoration design service, construction supervision service, furniture installation service and other service products;

B, according to the official activity specification of Taobao, goods returned for 7 days without reason are not supported.