Business etiquette is a code of conduct and convention that people use to maintain their corporate image or personal image in business activities and show respect and friendship to their associates. Simply put, it is the etiquette norms, communicative art and examples that people use in business occasions. It is the application and embodiment of general etiquette in business activities. Compared with general interpersonal etiquette, business etiquette has strong standardization and maneuverability, which is closely related to the economic benefits of business organizations.
Gfd etiquette
Professional women's office makeup should show a beautiful, elegant, capable and stable office image. This is because office makeup is restricted by the office environment and must give people a sense of responsibility and intellectuality.
1, hairstyle hairstyle "Women look good"
Stylish and decent, beautiful and generous, in line with identity. The style of issuing cards is solemn and generous, so it should be used sparingly to avoid the scene of looking like a Christmas tree from a distance and looking like a grocery store from a close distance.
Step 2: facial modification
Ladies' make-up is a manifestation of self-respect, a kind of respect for others, and a sign of perfect enterprise management. It is required to wear light makeup, keep it fresh and natural, and pay attention to makeup: make up naturally, and strive to have makeup without makeup; Make-up should be beautified, not another kind of makeup; Avoid people when putting on makeup.
1, dress code for ladies:
Wear professional clothes (skirts) instead of black leather skirts.
Don't wear collarless, sleeveless, low neckline or tight clothes.
Formal high-level occasions are not just legs, wear socks close to flesh color, and don't wear black or carved stockings.
Don't wear socks. Spare socks and socks should be brought in length to avoid three legs.
Requirements for shoes: don't wear high and thin high heels; Don't wear sandals that don't show your toes in front and your heels behind. Wear formal sandals.
Wear jewelry: in principle, it is appropriate to wear less; Don't wear jewelry to show financial resources; Don't wear jewelry that shows gender charm; Homogeneity and color; How to wear a ring; No more than two men look at watches and women look at bags. Bao is a symbol of women's behavior.
2. The "six noes" of dress for professional occasions:
Don't be too messy, don't dress according to routine, don't be too bright;
Don't be too exposed, don't wear see-through clothes and don't wear tights.
business etiquette
Manner refers to people's posture and demeanor in behavior, posture refers to the appearance of the body, and demeanor belongs to the externalization of internal temperament.
A person's every move, standing posture, walking gait, voice, attitude towards people, facial expressions, etc. Can reflect a person's physical beauty. And this kind of beauty is precisely the true exposure of a person's inner quality, knowledge and ability, cultivation and so on. Manners and etiquette require the principles of nature, civilization, stability, beauty, generosity, elegance and respect for others.
standing position
Keep your body straight, hold your chest and abdomen, look straight, shut up and smile. Cross your arms in front of you, put your right hand on your left, and keep a posture that can provide services at any time. Pay attention to the surroundings when standing, and pay attention to the cooperation between customers and colleagues; When a man stands, his feet are shoulder-width apart and his upper body is straight. When a woman stands, her feet are V-shaped, her toes are separated by about 50 degrees, and her knees and heels should be tightened.
Squat posture
When squatting, the left foot is in front, the right foot is behind, and the two legs work together to support the body to avoid slipping or falling. Put your left and right hands near your knees, straighten your upper body and look forward. When squatting, it is best to keep your eyes at the same height as the customer's eyes. Ladies wear skirts, and they must be tidied up before crouching down.
sitting position
When seated, generally sit down from the left side of the chair and sit down gently and slowly; When you sit down, you usually only occupy two-thirds of the seats. If you sit on a deep and soft sofa, you sit at the front. After sitting down, keep your upper body straight, relax naturally, look straight ahead or talk to people, and smile. Men's legs are naturally separated, knees are parallel, the distance between palms is appropriate, and the calves are basically vertical to the ground; Women's legs are close together or crossed, and their hands are crossed on their legs. When sitting in skirts, they should tidy their skirts before sitting down.
Eye etiquette
When talking with customers, the eyes are between the noses of the other party, and the standard gaze time is 30% ~ 60% of the conversation time; When pleading with each other, you can look into each other's eyes and divert your attention in time.
Smile etiquette
When communicating with customers, keep a natural smile and close the distance with customers; Smile should be cordial, sincere, natural and moderate, so that customers can truly appreciate your sincerity and friendliness; When appropriate, smiling with appropriate gestures will be more natural and generous.
Gesture etiquette
When introducing customers, talking with customers, guiding customers and indicating directions, use gestures, which should be formal, decent, moderate and palm-up; Pay attention to the size and amplitude of gestures, and make gestures on the chest or right; Use soft curve gestures.
Communicative etiquette
Greeting etiquette
Greeting is a common etiquette, mainly by smiling, nodding, raising your hand, bending over and taking off your hat.
The man greets the woman first; Young people pay tribute to the elderly first; Students first pay tribute to the teacher; The lower level must first pay tribute to the higher level;
When a young lady meets a man much older than herself, she should greet him first.
Handshake etiquette
Basic norms of handshake ceremony: handshake order: ladies reach out first, and men can shake hands; The leader or elder reaches out first, and the junior or junior can shake hands.
Shake hands: After the other party reaches out, they should greet them quickly, but avoid shaking hands with many people. Use a force of about 2 kilograms to avoid excessive shaking up and down.
Handshaking taboo: Do not shake hands with the opposite sex with your left hand, hands, sunglasses, hat or gloves. Don't give the other person cold fingertips when shaking hands, don't make a long speech when shaking hands, and don't bow too enthusiastically.
Business card etiquette
Where can I put my business card? The left pocket of a shirt or the inner pocket of a suit. Don't bulge your pocket just because you put your business card. Don't put your business card in your trouser pocket.
Order of handing over business cards
Business cards must be distributed in front of customers. When handing the business card, get up, take out the business card with your hands chest high and hand it out. Adjust the direction of the business card to the position that is most suitable for the other party to watch-that is, your name is facing the customer. The delivery order should be from high to low, and the distance between you and yourself should be from near to far. The round table should start clockwise. When handing out business cards, use honorifics such as "Nice to meet you" and "Please give me more advice".
Pick up a business card
Take each other's business card with both hands, briefly browse the content, read each other's name softly, and then put the business card in a special card holder or other places where it is not easy to fold.
Taboos for receiving business cards
Don't play with each other's business cards unconsciously;
Never write a memo on the other party's business card on the spot;
Remember not to give your business card to your boss.
If the party receiving the business card has it, you should also hand in your business card quickly; If not, he should apologize.
Business cards should be put in a special business card book, not casually put in your wallet or pocket, which also represents respect.
Introduce etiquette
Introduce each other. The principle of respecting the elderly is to introduce the young to the old first;
Introduce people with low status to people with high status, and introduce guests to the host;
Introduce company colleagues to customers, and introduce colleagues from our own company to colleagues from other companies;
Introduce non-official personnel to official personnel and domestic colleagues to foreign colleagues;
Introduce the schoolmates to the seniors, the men to the women, and the latecomers to the latecomers.
Action when introducing: palm up, usually standing when introducing, except for the elderly and ladies under special circumstances. At a banquet or conference table, you can just smile and nod without standing up.
Conversation etiquette
Remember the conversation rules of "stop, watch and listen" when you speak.
Stop-it means don't speak without thinking;
Look-observe the facial expression of the interviewee;
Listening-refers to listening carefully to each other's conversation. In particular, "listening" is the most important, because people come first.
First of all, they are emotionally interested in their own affairs, so listeners who listen carefully and are compassionate are the most popular. Say hello and smile. The volume is moderate and the tone is calm. Use honorifics such as "please", "hello", "thank you", "sorry" and "goodbye".
In order to create a relaxed and pleasant conversation atmosphere, salespeople can choose different greeting topics according to different customers, such as weather, current affairs news, entertainment and sports, customer industry status and so on. Don't ask questions involving personal privacy. Adjust your intonation, speaking speed and communication mode according to different customers; When talking, guide customers to express their opinions more than just their own; Listen carefully and don't grab words. You should talk with customers easily with clear pronunciation and calm, confident and enthusiastic tone. Basic polite expressions. Pay attention to "three" when communicating with customers, that is, "eye to eye, mouth to mouth, heart to heart".
Eye contact: Make eye contact. Look at others in a friendly way, not above the customer's line of sight. Make eye contact for 3-5 seconds at a time, and look at the position between the mouth and eyes at other times. It is appropriate to look at each other during the third time they spend with you.
Mouth-to-mouth: a warm and correct title, showing respect for the person you are talking to.
Meaning: Show friendliness and enthusiasm, modesty and generosity by smiling.
Seating etiquette
The host sits on the left, the host and guest sit on the right, and the host and guest sit opposite each other, subject to the main entrance. The host occupies the back door and the guests face the front door. The host and guests sit in the middle, the translator sits on the speaker's right, and the others are arranged in the order of protocol, and the recorder can be in the back.
Elevator etiquette
When there is no one in the elevator, enter the elevator before the guest (boss), press and hold the "On" button, and then invite the guest to enter. After arriving at the destination, press and hold the "on" button and let the guests get off first.
When there is someone in the elevator, the guests (superiors) should have priority. Those who get on the elevator first in the elevator should stand at the back so as not to hinder others from taking the elevator. There should be no loud noise or laughter in the elevator. When there are many people in the elevator, the laggards should stand facing the elevator door.
Marching etiquette
When leading, the receptionist walks in front; Otherwise, let the customer go first. If the passage is narrow, when a customer or superior comes relatively, the receptionist will stop, lean forward, face each other, nod to let them pass first, and never turn your back on each other. The right inside of the sidewalk is a safe place. When you go out with your superiors and guests, let them go and walk outside by yourself. When guiding the customer's orientation or gaze, the arms are naturally extended, the palms are up, and the four fingers are close together; Use an arm away from the customer. Guide customers in and out of the office under the leadership of sales staff.
With the globalization of business activities, business etiquette plays an increasingly important role. Business etiquette has become an indispensable communication tool in modern business activities, and more and more enterprises regard business etiquette training as the basic training content of employees. According to statistics, Japan spends hundreds of millions of dollars on business etiquette training for employees every year.
Some people say that the commercial value of images is millions. According to modern business people, the potential value brought by business etiquette training cannot be measured by direct money. This is the basic training content of enterprise internationalization and employee professionalization, and it is also the basic communication art to enhance competitiveness.
Therefore, for modern enterprises, business etiquette training is an important means for modern enterprises to improve their reputation and core competitiveness.
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