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To sum up, I have been working in the company for nearly a year. This year, with the help of my colleagues and the company, I slowly stepped into the door of the jewelry industry from a layman. Jewelry was noble and mysterious in my previous impression. In the process of working in the company, I gradually became familiar with these jewels and regarded them as a real part of my career.
As far as personal professionalism is concerned, I really learned a lot this year. The more you know, the more you feel the need to deepen your study. When I first entered the business, I thought it would be great to know what diamonds are and what platinum is. But with the in-depth understanding of the industry, I deeply feel that I need to know more professional knowledge, such as the hottest jade, a lot of gold sold, and other colored gems and so on.
In terms of personal performance, I am responsible to say that I am not satisfied with the sales situation this year, the sales volume is not ideal, and the time for customers to come to the counter is short. In this store, although we occupied an ideal position, we did not produce good results. For this, I have always been like a boulder. On the one hand, we are under great pressure and feel that we have failed the expectations of the company.
The performance of objective analysis is poor, and I have summarized three aspects:
On the one hand, our professionalism needs to be improved. The professionalism mentioned here mainly refers to professional knowledge, sales ability and work enthusiasm. I have to admit that I am not good enough in this field and I am very enthusiastic about sales, but my professional knowledge and professional sales ability of jewelry must be improved. Here, I sincerely hope that the company will give us more opportunities to improve our learning in the new year, which will not only increase our sales ability and enthusiasm, but also increase our sense of belonging to the company.
On the other hand, the display of commodities is not absolutely perfect with the display of main commodities and auxiliary commodities. I think our props are intact, mainly in the layout. The position that customers can easily see and the effect of standing outside the counter should be more coordinated with our main displayed goods. I also hope that the company can give us professional help and help us improve the counter display.
Third, the product structure, the number of products on the jewelry counter of this brand is not enough, and the other is not exquisite enough. There are many loopholes in the product structure, which will cause two serious problems. One is that most of the time, customers can't directly choose the products they need on the counter, and we need to spend more time to guide customers to go in other directions, but this is obviously circuitous and the effect is not good. Another problem is that the display of the counter and the display cabinets behind it will be sparse, which will make our counter ugly. So I hope the company can make some adjustments and enrich its products. Of course, it doesn't mean that the goods must be complete. I think it can get twice the result with half the effort to make correct adjustments to the mainstream commodities in this market.
The above three aspects are the main reasons for my poor performance this year. In short, sales should be customer-centric. After all, the competition between shops and the surrounding environment is fierce. Only by serving customers as well as possible can we establish our own customer circle and have a benign and lasting performance.
We should see that the potential of the store is huge, and our position is not bad, occupying two sides and a corner. If we can make a good adjustment at the main level, then I still have great confidence in our performance in the new year.
In the new year, I will definitely put more enthusiasm into sales, and I will also feed back the information to the company in time. I hope the company can point out my shortcomings in time and give me help and improvement.
No one is perfect. I believe that as long as we can really work as a team and support each other, many problems can be solved quickly, and we can also give full play to our advantages in communication and sales.
I hope that in the new year, the company's performance will be better, and the business of this brand of jewelry counters will have a qualitative breakthrough.
To sum up, time flies, and the sun and the moon fly like a shuttle. Half a year has passed in an instant. Looking back on my work this year, I can say that I have made some achievements, but there are also many problems. In order to do better in the future, my work is summarized as follows:
I. Work Review
I love my job, have a strong sense of responsibility and dedication, go to work on time and abide by various rules and regulations. In the first three months, I worked actively, studied professional knowledge seriously, had a correct working attitude and was serious and responsible. However, in the last three months, the work was relatively negative, and the task was not completed well, only 80% of the task was completed.
Second, shortcomings in the work.
1. The marketing efforts are weak, and personal abilities are not fully exerted.
2. Lack of enthusiasm and initiative; Sometimes bad sales are negative, and the summary after sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended to customers meets the needs of customers, and whether the attitude towards customers is blunt, which causes customers' dissatisfaction. The service quality needs to be further improved.
3. Insufficient psychological grasp of customers.
Third, the direction of future efforts
1. On the basis of consolidating the achievements, strengthen your understanding of jewelry, improve your own sales skills and learn from the successful experiences of others. Summarize the causes of failure and correct them in time.
2. Constantly strengthen quality training to further improve business level.
3. Welcome customers with a good mental state, receive customers in time, analyze and classify customers, communicate with colleagues, find shortcomings, help each other and improve together.
4. Grasp customer psychology, learn from advanced colleagues, learn from experienced colleagues, correct service attitude, strive to continuously improve jewelry sales, and strive to improve the reputation of jewelry brands and jewelry stores.
In the past work, despite some achievements, there are still some shortcomings. In the future work, I will seriously study my business knowledge, and strive to make my work performance reach a new level in an all-round way to ensure the completion of the tasks throughout the year.
To sum up, senior three is like water, and time flies. The glorious 20XX year has passed in an instant, and a busy day has ushered in a new year. In these years, there are joys and sorrows, and sweat is more rewarding. Looking back on the stormy course I have gone through in the past year, the leaders of the company and the sisters in the store gave me enough support and help, which made me fully feel the leadership? All rivers run into sea? Mind, feel the employees of the company? How can you see a rainbow without experiencing wind and rain? Heroism. In the past year, with the care and help of department leaders and colleagues, I successfully completed all the work and made further improvement in all aspects. Now I will summarize the work of this year as follows:
I. Ideological and political performance, moral cultivation and professional ethics
Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.
Second, work attitude and hard work.
Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by work discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post, and need to work overtime to finish the work on time, so as to ensure that the work can be completed on time.
Three. Work quality, achievements, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Fourth, experience in work.
Sales is an art. As a jewelry salesman, it is always necessary to pay attention to language skills and let customers buy satisfactory jewelry. The following are several aspects that should be paid attention to when selling:
1, welcome customers with a good mental state.
When customers enter or prepare to enter the store, they should stand up politely and greet with a smile. They can also give some greetings, such as? Hello? ! ? Are you welcome? .
2. Receive customers in time
When customers come to your counter, you should look at them with a smile and try to create a relaxed shopping environment for them.
3, fully display jewelry
Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry.
4. Take the opportunity of customers' questions to introduce jewelry knowledge as much as possible.
The more customers know about jewelry, the more satisfied they will be after buying it. As the saying goes; ? Satisfied customers are the best advertisements? ,? The most influential advertisement is the people around you? . Therefore, timing is very important. Seize the opportunity in the whole sales process, use the questions raised by customers, and seize the opportunity to introduce jewelry knowledge as much as possible.
5. Promote transactions
Because the value of jewelry is relatively high, it is not a small expense for customers. Therefore, before the final transaction, they are often nervous and depressed, and even temporarily placed. Look around again? May never come back. This requires salespeople to take distracting methods to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, and taking out several grades of jewelry boxes for customers to choose from.
6. After-sales service
When the customer decides to buy and pay, the clerk's work is not over. Fill in the after-sales service first, introduce the knowledge of wearing and maintenance in detail, and spread some new jewelry knowledge, such as? If you don't wear it, please put this jewelry alone and don't pile it up with other jewelry. ? Finally, it's better to use some words of blessing instead of the usual ones? Welcome to visit next time? , for example? May this diamond bring you a bright future. ,? May this ring bring you a happy life. Wait, what? Love? Words are always integrated into sales.
Shortcomings in verb (abbreviation of verb) and the direction of efforts.
Summing up the work in the past year, although some progress and achievements have been made, there are still some shortcomings, and some work is not perfect enough, which needs to be improved in the future work. In the new year, I will seriously study various policies, regulations and business knowledge, and strive to raise my ideological awareness and work performance to a new level in an all-round way and make greater contributions to the development of the company. Finally, I wish our company better and better!
Summing up the past years, there are joys and sorrows, and sweat is more rewarding. Looking back on the stormy course I have gone through in the past year, the leaders of the company and the sisters in the store gave me enough support and help, which made me fully feel the leadership? All rivers run into sea? Mind, feel the employees of the company? How can you see a rainbow without experiencing wind and rain? Heroism. In the past year, with the care and help of department leaders and colleagues, I successfully completed all the work and made further improvement in all aspects. Now I will summarize the work of this year as follows:
I. Ideological and political performance, moral cultivation and professional ethics
Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.
Second, work attitude and hard work.
Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by work discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post, and need to work overtime to finish the work on time, so as to ensure that the work can be completed on time.
Three. Work quality, achievements, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Fourth, experience in work.
Sales is an art. As a jewelry salesman, it is always necessary to pay attention to language skills and let customers buy satisfactory jewelry. The following are several aspects that should be paid attention to when selling:
1, welcome customers with a good mental state.
When customers enter or prepare to enter the store, they should stand up politely and greet with a smile. They can also give some greetings, such as? Hello? ! ? Are you welcome? .
2. Receive customers in time
When customers come to your counter, you should look at them with a smile and try to create a relaxed shopping environment for them.
3, fully display jewelry
Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry.
4. Take the opportunity of customers' questions to introduce jewelry knowledge as much as possible.
The more customers know about jewelry, the more satisfied they will be after buying it. As the saying goes; ? Satisfied customers are the best advertisements? ,? The most influential advertisement is the people around you? . Therefore, timing is very important. Seize the opportunity in the whole sales process, use the questions raised by customers, and seize the opportunity to introduce jewelry knowledge as much as possible.
5. Promote transactions
Because the value of jewelry is relatively high, it is not a small expense for customers. Therefore, before the final transaction, they are often nervous and depressed, and even temporarily placed. Look around again? May never come back. This requires salespeople to take distracting methods to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, and taking out several grades of jewelry boxes for customers to choose from.
6. After-sales service
When the customer decides to buy and pay, the clerk's work is not over. Fill in the after-sales service first, introduce the knowledge of wearing and maintenance in detail, and spread some new jewelry knowledge, such as? If you don't wear it, please put this jewelry alone and don't pile it up with other jewelry. ? Finally, it's better to use some words of blessing instead of the usual ones? Welcome to visit next time? , for example? May this diamond bring you a bright future. ,? May this ring bring you a happy life. Wait, what? Love? Words are always integrated into sales.
Shortcomings in verb (abbreviation of verb) and the direction of efforts.
Summing up the work in the past year, although some progress and achievements have been made, there are still some shortcomings, and some work is not perfect enough, which needs to be improved in the future work. In the new year, I will seriously study various policies, regulations and business knowledge, and strive to raise my ideological awareness and work performance to a new level in an all-round way and make greater contributions to the development of the company. Finally, I wish our company better and better!
Summary V Looking back on the past 12 months, the leaders have given many opportunities and done a lot of things with their own efforts, and they feel very fulfilled. Especially in doing the following things, I have benefited a lot. Looking back now, I feel a little relieved that I didn't waste this one.
First, actively participate in various activities carried out by the company.
This year, in order to let managers release the pressure brought by work, the company organized many travel plans. March 8 is Women's Day, and the company organized office clerks between two factories to take a one-day trip to Chimelong Happy World. May 1 The night before, the company organized all managers in Panyu to go to karaoke. On July 29th, I went rafting in Huangtengxia, Qingyuan with my colleagues in Panyu Office, and stayed in Xinyinzhan Hot Spring Hotel, Qingyuan for a hot spring bath on July 28th. On September 29th, two days before the National Day, my colleagues and I went to Changlong Water Park for a day ..... Plus there were different activities every month, and they all actively participated in them. This is the most active year since I joined the company for three years. This represents the company's continuous progress, continuous growth, attention to the interests of employees and physical and mental health results.
Second, do your job well.
1, sense of responsibility and dedication. This is a very important point of our Hua Xun company, which can be said to be one of the essences. Everyone's experience and knowledge level are different, which determines that everyone's ability to do things will be different, but in many cases, whether the work can be done well is not determined by ability. In practical work, a considerable part of the work is not done by ability, but by a strong sense of responsibility to the company, the department and ourselves. Dedication comes from responsibility, and a person who has no sense of responsibility cannot be a person with professionalism. It can be said that a strong sense of responsibility and responsibility is the primary requirement for doing a good job in documentary work, and it is also the most basic quality that business documentary personnel should have.
2. Diligence, unity and mutual assistance. Documentary work is a trivial and tedious work, especially in foreign trade, with many attachments and troublesome procedures. A little laziness may leave a hidden danger for mistakes. An order is often completed by many departments, and the strength of one person is very small in the whole work. Only by uniting and cooperating can we ensure the smooth completion of the order.
3. Be careful and work hard. Only in this way can we avoid our own mistakes, find out the possible mistakes of customers, put an end to some mistakes at the source and reduce the waste of manpower and property. All the 1 orders I operate are like this. Because the plates were not tested for hardness before leaving the factory, they were found to be unqualified in Taiwan Province Province, and all of them were returned by customers. It can't be taken out of the customs by the end of 65438+February, resulting in human and property losses of the company. Looking back, if these mistakes can be found and handled in time, there will be no serious consequences. You can imagine. I think as our business merchandiser, I can only clearly understand from the bottom of my heart that anyone may make mistakes, but as long as you work hard, you have clear quality requirements for each batch of products, and you passed all the tests before leaving the factory, so as to find and reduce the occurrence of mistakes in time. Making mistakes and getting rewards at home and abroad is the biggest slowdown and waste. Making fewer mistakes means reducing costs, and production and operation are the same.
4, the spirit of suffering. To be a merchandiser, you should have a hard-working spirit. For our merchandisers, sometimes we have to let the employees in the production department make good quality products, and sometimes we have to go down to the production workshop to personally supervise the work, guide the employees to produce perfect products according to customer requirements and their own experience, and learn from them about the production process, which is convenient for our work to be carried out better.
Third, handle the relationship with customers and external cooperation units. Learn to be a man, handle relationships and do things well. Just like the relationship between countries: there are no eternal friends and enemies, only eternal interests. In essence, the relationship with customers and external cooperation units is also the same. It is precisely because cooperation can bring benefits to both sides that the cooperative relationship between the two sides will arise. As a businessman, the most direct pursuit is profit. No matter how good you are, it's no use to him if you have no money to earn. If there is money to earn, other requirements can be appropriately reduced. Recognizing this, when dealing with relevant subjects, we can take a good measure, laugh and scold, and put it away freely.
Looking back, I think I have made some insignificant achievements. Of course, all these achievements have been achieved with the unremitting care of leaders and the great assistance of colleagues, but at the same time, I also deeply realize that I still have many shortcomings in my work and need to further study and improve in the next stage of my work.
First, further strengthen the efforts to learn from leaders, colleagues and customers, and constantly improve themselves. There is no end to learning, especially for us young people, we should always keep an open mind.
Second, strengthen the sorting of order data and straighten out the order data in the folder. This was not done well in the past, mainly because I didn't fully realize it from the bottom of my heart and didn't develop good habits.
Third, strengthen the study of product knowledge, production technology and processing technology knowledge. This is a knowledge that our business documentary is generally lacking at present, and it is also very important. As a merchandiser, if he lacks this knowledge, his knowledge structure is incomplete and impractical for operating orders. It would be great if the company could organize and strengthen training in this field.
Fourth, further standardize your own workflow and strengthen the planning of your work. Standardized workflow can greatly reduce the probability of mistakes. In the new year, we should strictly follow the standardized process to operate orders, avoid some low-level mistakes, reduce confusion and develop good work habits. Strengthen the planning of your work, avoid forgetting what you should do, reduce forgetfulness and change your impatient personality.
Fifth, if there is an opportunity, we should go out and develop more customers, improve our business capabilities and further develop and improve our capabilities in all aspects.
Sixth, strive for more opportunities, play a greater role and make due contributions to the development of the company in all aspects.
In short, I will proceed from my own actual situation, give full play to my advantages, take various targeted measures to make up for my shortcomings, constantly improve my abilities in all aspects, seize the great opportunity of our department's leap-forward development, work hard, make positive progress, work hard with my colleagues in the department, cooperate with each other, do my best to do my job well, and make my due contribution to the completion and rapid development of the company's business objectives.
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