Tip 1: Ask for a shopping receipt.
In Singapore, shops can provide shopping receipts. Please don't forget to ask the merchant for a shopping receipt. Merchants should clearly tell you the actual material of the goods they sell, such as natural jewelry. You can ask for this on the receipt, so that if there is a dispute in the future, there will be a basis.
Tip 2: Explicitly return the service.
If you are in doubt about the quality of the purchased goods, you can get the corresponding return service as long as you keep the intact goods, packaging and shopping receipts or invoices and contact the merchants within the return period indicated on the invoices. Please refer to the relevant terms and conditions of the merchant for the specific return service. At the same time, please pay attention to the items consumed by credit card, and the refund should refer to the invoice terms of the merchant.
Tip 3: Check the manufacturer's qualification.
When purchasing goods, please check whether the correct information of the goods is posted on your product warranty card, and affix the merchant's seal. Most goods are usually accompanied by a one-year international quality guarantee. It is worth noting that some international quality guarantees have limitations and are not applicable to some countries. In addition, items that do not meet the quality guarantee are usually cheaper.
In addition, the Singapore Tourism Board also reminds everyone that once China tourists find that they need to complain about buying fake and shoddy goods, they can solve them in the following two ways:
One way is to communicate directly with merchants or domestic travel agencies.
If tourists buy goods that are not in conformity with the quality promised by the merchants in a tourist specialty store led by a local travel agency in Singapore, they can lodge a complaint with the specialty store according to the return time indicated on the invoice and handle the exchange or return. If you don't have the contact information of the merchants, you can also contact the domestic travel agency that organized the tour and ask them for help. When returning goods, in addition to submitting the above-mentioned necessary information, it is best to provide photos of the purchased jewelry so that domestic travel agencies and local travel agencies in Singapore can contact you.
The second way is to seek the help of Singapore Tourism Board.
The Singapore Tourism Board is always willing to listen to the opinions of China tourists. Once it is known that China tourists have been harmed in the shopping process in Singapore, they will promptly assist consumers to get in touch with businesses, find out the truth, and urge the problem to be solved in a timely and reasonable manner. You can also contact the local office of Tourism Singapore at any time to obtain the complaint information form, fill in the relevant information and send it back to Tourism Singapore. The staff will record the contents of this form and follow up accordingly.
Singapore Tourism Board Headquarters:
Tel: (65) 18007362000 (calling this number is free in Singapore).
Singapore Tourism Board Greater China Office
Address: West Block of LG Building, Jianguomenwai Street, Beijing 12 1202- 1205.
Postal code: 100022
Tel: 0 10-58793388 to 0.
Fax: 0 10-58793666
E-mail :STB_gc@stb.gov.sg
Singapore is a country with a highly strict legal system, and has long established a complete service system to protect consumers. In Singapore, all enterprises must abide by the Consumer Protection Fair Trade Act. The Consumer Protection Law protects the legitimate rights and interests of all consumers, including foreign tourists. Please refer to www.case.org.sg for details. In order to better protect the interests of consumers in China,
If businesses are unwilling to make reasonable arrangements, but consumers can provide sufficient evidence, the Singapore Tourism Board will assist consumers to apply to the Singapore Small Claims Court. Detailed procedures can be found in http://www.smallclaims.gov.sg. Is the Singapore Small Claims Court responsible for handling goods? P service sales and other disputes. As long as the evidence is conclusive, Singapore laws will certainly protect the interests of tourists and sanction unscrupulous businesses.