1. Can I return the Taobao Double Twelve Red Packet?
Taobao double twelve returns the red envelope and returns it.
For the order with double twelve red envelopes, a full refund is initiated, and the red envelopes are still within the validity period when the refund right is completed, then the red envelopes are returned to the buyer's account, and the red envelopes can be reused, and will be invalid if they are not used after the expiration. If the double twelve red envelopes have passed the effective use period when the refund is completed, they will not be used.
In the case of partial refund, cash-filled red envelopes will be returned to the user's cash-filled red envelopes account when the whole main transaction is successful or closed, and the service life of the returned red envelope is the same as above.
2. What are the rules for using double 12 red envelopes?
1. Red envelopes are only used when Taobao or Tmall buy physical goods. Virtual goods, idle transfer for personal use, local living services, gold jewelry, diapers, medical equipment, aerospace coins, milk powder, alcohol and other categories and items are not allowed to be used.
2. Duration of red envelopes: they can only be used on the day of 65438+February 65438+February Beijing time. If you don't use it within the time limit, the red envelope will be automatically invalidated.
3. Shop red envelopes can only be used to deduct the amount of goods, not the amount of non-commodity orders such as freight and service fees.
4. Only one store red envelope can be used for one order of a store. If the user has more than one double 12 red envelope, the double 12 shopping red envelope with the largest amount will be used first.
5. Red envelopes can be used together with other offers (cross-store full reduction, discount, etc.). ).