/kloc-general rules for 0/7 days return without reason

(1) Q: How long is the time limit for returning the bill?

A: Within 7 days after the order is signed.

(2) Q: Under what circumstances can consumers return the goods without reason within 7 days of receipt?

Answer: the product tag is not removed, and it is not worn to ensure the integrity of the product; If the packaging of the goods and the goods themselves remain the same when Suning Outlets are sold, and the information of accessories and gifts is complete, you can apply for no reason to return them.

(3) Q: Which goods do not support 7-day unreasonable return?

Answer: 7-day unreasonable return is not supported in the following situations:

(1) Clothing, shoes and hats: the product tag was picked up and there were traces of wearing, washing and cosmetics (lipstick); Skin-friendly products such as underwear, socks, leggings, stockings, leg socks, body-shaping pants and body-shaping jumpsuits are not supported for 7 days.

② Outdoor sports: the shoe box is damaged or lost, and the shoes have obvious traces of use, wear and scratches; Personal belongings, such as swimsuits, will not be returned once they are signed for.

(3) luggage and leather goods: extracting commodity labels; The return and exchange of accessories (belts, locks) that are lost, worn or scratched after use will not be handled.

④ Mothers and infants: breast pumps, gutta percha, pacifiers, spill-proof pads, Lego toys, milk powder and nutritional supplements cannot be returned for 7 days without reason.

⑤ Beauty products: There is no reason to return disposable sealed outer packaging within 7 days after unpacking.

⑥ Clocks and watches: Swiss watches and daily watches cannot be returned for 7 days without reason; The watch must not be worn, the mirror belt and film of the watch are intact, and the packaging accessories are all included, otherwise there is no reason not to support it for 7 days.

⑦ Jewelry and luxury goods: The relevant appraisal certificates are complete, and there are no obvious pollution traces; The price tag is complete; There is no reason why gold, platinum, k gold, investment gold, silver and diamonds should not apply for 7 days.

8 Customized goods do not support 7-day return without reason.

(4) Q: Under what circumstances can consumers have reason to return the goods within 15 days after receiving the goods?

A: Within 15 days from the date of receiving the goods, if the appraisal is true due to reasons other than quality, consumers can apply for a reasonable return within 15 days.

(5) Q: Under what circumstances will it not be returned?

Answer: Returns are not allowed under the following circumstances.

① Any goods not sold by Suning Outlets will not be returned;

(2) Goods with labels removed or worn will not be returned;

(3) Commodity quality problems caused by unauthorized maintenance, misuse, collision, negligence, abuse, liquid intake, accident, alteration, incorrect installation, or tearing or altering labels, machine serial numbers, anti-counterfeiting marks, etc.

(four) unable to provide invoices (such as invoices), warranty cards and other three-guarantee certificates, or the information of three-guarantee certificates is inconsistent with the goods or has been altered;

⑤ Luxury valuables, such as ornaments, bags, gold and expensive watches, will not be returned without quality inspection certificate.

(7) Q: Who will bear the return freight?

A:

(1) Due to product quality problems, the return freight shall be borne by Suning;

② If the goods are returned due to your personal reasons, the return freight shall be borne by you personally. In order to improve the shopping experience, Suning Outlets will provide you with 10 yuan gift certificate as a freight subsidy for return. If multiple orders are sent back by the same parcel, Suning Outlet only subsidizes the freight once, and an order is returned several times, and Suning Outlet only subsidizes the freight once.

2, clothing bags and footwear goods return rules

(1) return conditions

① Quality inspection proves that the goods have quality problems;

② Non-quality problems: When Suning Outlets are sold, the packaging of the goods and the goods themselves should remain the same, and the information of accessories and gifts is complete, which will not affect the integrity of the goods, and can be returned within 7 days from the day after receipt.

(2) Precautions

(1) Any goods damaged due to abnormal use, storage or personal reasons (such as self-modification, washing, scraping, oiling, embroidery, washing, touching acid, alkali, oil or hard objects, wearing in rainy days, wearing for a long time, lack of hardware accessories, etc.). ) Not refundable.

Note: commodity tags, invoices, accessories (such as accessories pendants, shoulder straps, small card bags, etc. ), manuals, warranties, labels, etc. Has been lost and will not be returned; If you want an invoice when you buy it, please send it back with the goods when you return it. If the invoice is lost, you will not be able to return it.

② In case of allergic problems, you need to provide relevant hospital certificates to return the goods;

③ The goods in the gift package or suit cannot be partially returned. If there are invoices and gifts, they should be returned together with the goods.

Tips: The wearing effect of clothing, shoes and hats will vary from person to person, which is related to personal figure and collocation style. Therefore, the size and wearing effect introduced on the product description page are for reference only. If you have any questions about product details, please contact customer service and confirm in detail before ordering.

3. Watch return details

(1) Non-quality problems: when Suning Outlets are sold, the packaging of the goods and the goods themselves remain original, and the information of accessories and gifts is complete, which does not affect the integrity of the goods. It can be returned within 7 days after signing, and it can be returned within 15 days after signing for quality problems;

(2) Return the accessories, manuals, warranty cards, invoices, shopping vouchers, original packaging and commodities to the designated address for return procedures due to non-human damage and product quality problems;

(3) Returns are not allowed under the following circumstances:

① The serial number of the product carried by the commodity itself is inconsistent with that sold by Suning Outlets;

(2) Worn, damaged or polluted goods;

(3) Commodities with quality problems due to abnormal use and storage;

(4) Lack of warranty cards, invoices and accessories. Attached to the goods;

⑤ If the goods have been unpacked or torn, the stickers will be damaged, except for quality problems;

⑥ Store and expose goods in unsuitable environment;

⑦ Unauthorized repair, misuse, negligence, abuse, accident, alteration and wrong installation;

(8) Injuries caused by food or liquid splashing;

Pet-name ruby wear and tear in the use of goods, non-quality problems;

Attending watch strap has been adjusted, except for quality problems;