Legal analysis: not in principle, but it can be solved through communication with the buyer. According to the relevant laws and regulations of our country, consumers have the right to return goods for seven days without reason, but when consumers return goods, the returned goods should be kept intact, so jewelry with labels cut off cannot be returned. In addition, according to the relevant laws and regulations of our country, if the operator has any objection to the return of jewelry by consumers, consumers can complain to the Consumer Council and the administrative department for industry and commerce directly or by telephone.

Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, disputes between consumers and operators can be resolved through the following channels: (1) settlement through consultation with operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.