The development of online shopping has pushed the jewelry industry to a new height. The increase of consumers, channels and platforms has forced the management of the jewelry industry to upgrade. Realizing efficient, professional and fast service and improving competitiveness and profitability are the only means and ways for the jewelry industry to face the rapidly changing market environment.
In order to improve the management level of jewelry industry, the CRM system of jewelry industry has become the best platform to help it establish and improve its service system. The system takes information technology as a means, draws lessons from the application practice and management experience of jewelry industry, integrates the particularity of jewelry industry, optimizes a complete customer-centered sales model, and manages and controls all aspects of sales.
Jianxin CRM
Jianyi CRM provides a reasonable and scientific solution for the jewelry industry, which not only improves the daily work efficiency of sales, but also helps the management to better understand the market and make correct decisions.
Sales business
Sales business mainly includes: product quotation processing flow and sales order processing flow. The product quotation process is divided into public quotation process and designated customer quotation process. The sales order processing process supports various order processing methods, such as standard order, cash order and emergency order.
Procurement business
The purchase business includes the following points: purchase demand planning, purchase order processing and warehousing processing. Procurement business is closely related to supply chain management.
Supply chain management
SMS system includes the following main functions: purchasing parts catalog management, product catalog management, multi-warehouse management, material status management and service cost management.
decision analysis
It mainly provides the following functions: sales analysis, purchasing analysis, customer activity analysis, supply chain analysis, online sales analysis, production analysis, accounting analysis and comprehensive analysis. Decision analysis provides a user-defined query, which can be saved as a template in the system database. Therefore, users do not need to spend money to expand the query/report function.
CRM in jewelry industry can help jewelry enterprises reasonably control product inventory, determine the purchase quantity and time according to the sales situation, and also predict the sales volume and adjust the product structure. In addition, it can better manage customer information, effectively tap customer needs, accurately find corresponding customers for marketing, and conduct effect tracking analysis to improve customer satisfaction, so as to realize secondary consumption, help jewelry enterprises improve their own flow and create more profits.