First, Haikou women found that the gap was too big after buying BYD.
After buying BYD's car, a woman in Haikou found that there was a huge gap in the car she bought, and her fingers could reach into it. At first, the clerk denied that the defect was a major defect, but after a woman's phone call started, she not only learned that the car was a major defect and could be refunded, but also the staff of the 4S shop gave a feasible refund plan. This solution process is really funny. Originally, a good car can be returned according to relevant laws and regulations, but in the end it has to be solved by relevant departments.
Second, consumers have the right to demand the return of vehicles.
Of course, consumers have the right to return the corresponding vehicles. According to the current regulations on family cars, if there are major defects in the car within the three-guarantee period, it is possible to return the car. Obviously, BYD's car is a production problem. Under the coordination of relevant departments, the rights and interests of the woman have been safeguarded, and there are two choices, either maintenance plus compensation or full refund, which is a good result.
Third, keep your eyes open when you buy things.
In fact, what is happening now is really outrageous. Such a big gap should have been discovered when buying a car, but who knows that the corresponding situation was discovered after picking up the car. If there is no relevant department to check the local shops so responsibly, then this lady may not be able to successfully defend her rights. This also tells us that when buying items, whether large or small, it is best to inspect them on the spot, otherwise once you leave, you may lose the best opportunity to defend your rights.