Goods purchased in Chow Tai Fook's physical store, such as platinum, gold and K gold, can be exchanged for free within 7 days. You need to bring Chow Tai Fook's Quality Assurance Certificate and invoice to handle the return. Others, such as diamonds and precious stones, are irreplaceable and can only be reprocessed (which Chow Tai Fook calls gold exchange) and need to be paid. Gold can be exchanged directly in the store, but there are costs.

Jewelry purchased in Zhou Fafu's official mall can be returned within 2 days, and the necklace does not affect the secondary sales (no deformation, etc.). ).

Negotiate the handling of returned goods:

1. Jewelry purchased in Chow Tai Fook's official mall needs to contact online customer service within two days of signing.

2. Ensure that the product does not affect the secondary sales.

3. All invoices and guarantees are complete.

If there is a gift, you must return it together.

Extended data:

All jewelry purchased in Chow Tai Fook's official mall can enjoy the following services at any Chow Tai Fook jewelry franchise store online with the product guarantee:

1, free commodity inspection;

2. Enjoy free cleaning service;

3. National unified after-sales service.

Note: The goods in Chow Tai Fook's official mall cannot be returned for 7 days without reason, but this service is not applicable to all offline stores of Chow Tai Fook.

References:

Chow Tai Fook official shopping mall-after-sales service policy