Of course, if the merchant's behavior violates the relevant industrial and commercial administration laws and regulations, at the same time or after mediation, if it is verified, 123 15 will convene consumers and merchants to mediate. As for whether consumers can get compensation, because 123 15 has no enforcement power, it depends on the mediation results. If serious quality problems are involved, they will inform the administrative department of the relevant situation, and the administrative department will investigate and handle them.
Laofengxiang counter of Wanfu Jewelry Mall, Building 1 Lantian Pedestrian Street, Jiefang Road, lanshan district, Linyi bought two diamond rings. At that time, merchants advertised free money exchange without any cost. In order to avoid future troubles, I specially asked the staff to indicate the unpaid fees on the list. Because the ring is too big, 20 18.08. 17 changed the style in this store, and there was no cost. I was really satisfied. The problem occurred in October19.8, and the shopping mall held a store celebration. The shopping guide invited the store to exchange money and told them that the activity was strong. I went there around eight o'clock that night. Because I got off work near the shopping mall, I was very anxious and hesitant. The shopping guide told me that if I don't like it, I can come over and exchange money at any time. I thought about it and changed a diamond ring and two necklaces in the shop. When communicating, I also promised at the time of purchase that there was no salary. When signing the warranty certificate, there is no indication in the signature. However, in September, when the necklace was being worn, the buckle was removed. Fortunately, I found it in time. I didn't go there in time because I was in a foreign country. 20 19. 12 arrived at the store and was told that 20% of the money needed to be added. This request is too unreasonable. I bought these for free. Now there are quality problems, but I need to pay more. I didn't know until I asked again that it would not only go up 100% this time. In the process of exchanging money, the shopping guide didn't mention the issue of value-added, and promised not to exchange goods at any time, which was obviously misleading consumers. Moreover, it is learned through exchanges that the policy of 20% exchange rate appreciation is only available in 19. I bought 17 products, and your 19 policy will be imposed on me. Such compulsory consumption is very unreasonable and belongs to the overlord clause. As a result, the negotiation shop admitted the staff's mistakes in the process of purchasing and exchanging goods, and applied to give me another free exchange. I don't agree. Now Lao Fengxiang's counter refuses to handle it, asking for verification and handling, safeguarding the legitimate rights and interests of consumers, and following the promise of free money exchange when merchants buy. If the merchant fails to make a promise, please implement a full refund. Thank you! The following figure is the purchase record, clearly marked with the cost of work. "