How to ensure that managers play a management role, we will inevitably encounter many bumps in the workplace. The law also has clear provisions on this issue, and there are all kinds of people in the workplace. Have you learned how to ensure that managers play a management role?
How to ensure that managers play a management role 1 1? Management makes the organization run normally.
Management is the prerequisite for the normal operation of all organizations. Any organized collective activity, regardless of its nature, can only be carried out in the required direction under the management of managers.
An organization is composed of its various elements, and these elements interact to produce its overall function. However, organizational elements alone are not enough, because independent organizational elements will not achieve organizational goals. Only by organically combining them through management can the organization function and operate normally. The role of organizational elements depends on management. Manage and coordinate the activities of all parts of the organization and adapt the organization to the environment. A violinist conducts himself and a band needs a conductor. Without conductor, there would be no band. In a band, an inaccurate tone will destroy the harmony of the whole band and affect the whole performance. Similarly, in an organization, without management, it is impossible to cooperate with each other and achieve the set goals, and even the existence of this organization is impossible. The effect of collective activities depends largely on the management level of the organization.
An organization's requirements and dependence on management are closely related to the size of the organization. The larger the scale of labor, the finer and more complex the division of labor and cooperation, and the more important the management work. Generally speaking, if there is a certain division of labor and cooperation in handicraft enterprises, management becomes an indispensable condition for production. However, if the production scale of handicraft enterprises is small, the production technology and division of labor are relatively simple, and the management work is relatively simple. Modern large-scale industrial production is not only complicated in production technology, but also strict in division of labor and cooperation, with a high degree of specialization and socialization, a wider range of social contacts and a higher level of management.
So is industry, and so is agriculture. A farm with large scale, many departments, complicated division of labor, advanced materials, technology and equipment, socialization, specialization and high degree of commercialization needs high-level and efficient management compared with agricultural production units with small scale, single department and simple division of labor, which are self-sufficient or semi-self-sufficient.
In short, the higher the degree of socialization of production and the finer the division of labor and cooperation, the stricter and more scientific management is needed. The bigger the organizational system, the more complicated the management problem. The huge modern production system needs a high level of management, otherwise it will not work normally.
Second, the role of management is also manifested in achieving organizational goals.
Organizations have goals, and only through management can they achieve them effectively.
In real life, we can often see this situation. Some loss-making enterprises quickly turned losses into profits just because they changed a competent and good management director. Although some enterprises have advanced equipment and technology, they have not played their due role; However, some enterprises, despite their poor material and technical conditions, can give full play to their potential with scientific management, but they can be better, thus gaining advantages in the fierce social competition. Through effective management, the overall function of the organization system can be expanded. Because of effective management, the overall function of the organizational system will be greater than the simple sum of the functions of the organizational elements, which will play a role in amplifying the overall function of the organizational system. Under the same material and technical conditions, the difference in benefits, efficiency or speed due to different management levels is the role of management.
When organizing activities, many factors need to be considered, such as personnel, materials, funds, environment and so on. Are indispensable elements in organizing activities. Whether and to what extent each factor can exert its potential will have different effects on management activities. Effective management lies in seeking the best combination of organizational elements, links, management measures, policies and means. Through this reasonable combination, a new efficiency will be produced, and the maximum potential of these elements can be fully exerted, so that they can make the best use of their talents and materials. For example, personnel, everyone has a certain ability, but it has great flexibility. If we can actively develop human resources, take effective management measures and give full play to everyone's intelligence, it will produce great strength and help to achieve organizational goals.
How to ensure that managers play a management role? 2 1, grasp the big and put the small.
We should concentrate our core energy on what is closest to our core business, which is like a concentric circle. The outer circle is a non-core task, but it needs to be handled and replied. For example, someone in the coordination department asks you about the use of the product temporarily. The middle circle is an auxiliary task related to the core, but it cannot directly produce performance, such as writing an annual summary report, while the inner circle is closely related to the core.
After doing such a thing, it can directly affect your performance and output. For example, this year's year-end goal is to increase revenue, then expand sales channels and improve the purchase conversion rate of products. This kind of task belongs to the core task, and you can refer to the ABC analysis method in the figure below to rearrange and plan the affairs at hand.
Step 2 authorize
As a manager, we should always adhere to the belief of maximizing team efficiency. When you do something, ask yourself more, is there anything more important than this at present?
If so, I need to consider whether I can transfer the current affairs and judge whether a job can be handed over to my subordinates. A very important criterion is whether he will get a result far below expectations. If the answer is no, it should be delivered at this time.
When delivering, you need to explain the expected effect, delivery time and matters needing attention, and never give a solution directly. In fact, it is not authorization, but ordering subordinates to implement it, which will affect their participation and cause unsatisfactory results.
For example, for a product manager who wants to improve his product analysis ability, you, as the product director, have received a task of product research. At this time, you shouldn't actually do it yourself, but you need to entrust and clearly tell your subordinates, "We need to know the business model of the product, and I hope you can finish it within 5 days. You can directly analyze it from its functional characteristics, user usage path and operation style. If there is anything unclear in the process, you can do it directly.
3. Divide things into complete parts
As managers, we may be disturbed by various emergencies every day, which is inevitable, such as sudden WeChat messages, customer calls, colleagues' emails and so on. We may feel that we have to spend one day every week dealing with these fragmented affairs. They have fragmented what we should have done, and it takes more time to return to the original work track after each disruption.
This is really anxious for people who pursue high efficiency. For this, we must first distinguish the nature of the transaction. Generally, there are two situations:
The first is an objective interruption, which can be understood as an emergency that you have to deal with; The second kind is subjective interruption, that is, my attention was caught by something with a whim. When making a plan, I suddenly want to ask my friends out at night. During the meeting, it suddenly shifted to irrelevant and non-core topics. For the first type, it is necessary to evaluate time-consuming, urgent and simple things and deal with them immediately, while others can generally be postponed. Secondly, we try to arrange these things in our own fragmented time, such as replying to our partner's email on the bus home, ordering some daily necessities on Taobao when we go to the toilet, and so on.
Breaking the whole into parts is actually telling everyone to allocate the fragmented tasks to the fragmented time and arrange the overall tasks that need continuity to the overall time.
How to ensure that managers play a management role? Establish an effective management system to ensure the implementation of the quality policy.
1. Broaden talent channels and establish talent mechanism.
Human resources are an important factor in the development of the National Center for Quality Supervision and Inspection of Gold and Diamond Products (hereinafter referred to as the Center). The center is equipped with and enriched experienced professional and technical personnel, which makes the knowledge structure of the center staff more scientific and reasonable. There are 24 professional technicians in the center, including 3 researchers, 3 senior engineers and 5 engineers. All the staff of the center have bachelor degree or above, and have received professional and technical training and obtained corresponding qualification certificates. All inspectors shall be certified after passing the examination. At present, there are 7 national registered jewelers' certificates, the Royal Gemological Association of Britain 1, the Belgian diamond grading HRD certificate 1, 3 national registered quality system auditors and 2 laboratory auditors.
2. Increase investment in equipment and transform facilities and environment.
With the improvement of people's living standards, the demand for jewelry is growing rapidly. Some unscrupulous merchants take a fancy to the high value of jewelry and apply the latest technology and methods to the jewelry industry, so as to make the fake genuine and shoddy. For example, platinum jewelry and gold jewelry appearing on the market are doped with iridium metal; Silver jewelry is doped with cadmium; Filled jadeite is sold as natural jadeite; Silicon-grade diamonds are labeled as VVS, and the product quality problems are serious. The original inspection instruments can no longer meet the needs of technical institutions under the conditions of market economy.
In view of the new situation and the emergence of new materials, the center has improved the inspection ability of various new products in time, equipped with a full set of fire assay equipment made in Italy, plasma emission spectrometer made in the United States and other international and domestic advanced inspection instruments and equipment, and has the equipment ability to help the superior and limit the inferior and purify the market. The inspection room was completely renovated and the environment was reformed, and the precious metal inspection room, diamond inspection room, jewelry inspection room, chemical analysis inspection room and large instrument room were integrated. New sample warehouse, dangerous goods warehouse, standard reference room and training classroom have been built, which makes the inspection process of the center smoother and the layout more scientific and reasonable.
3. Establish a management system and improve the procedure documents.
According to the characteristics of the gold and jewelry industry and the standard of ISO/IEC 17025:2005 General Requirements for Testing and Calibration Laboratories, the Management Manual and Procedure Document with 200,000 words were compiled, and the equipment operation rules, inspection rules and various work instructions were improved, and publicized to all employees. The formulation and improvement of program documents provide the basis for the effective operation of quality management system. By strengthening the control and management of documents, the continuous improvement and development of the quality management system are ensured.
4. Increase publicity to meet market demand.
The establishment of the central website and certificate inquiry system has greatly facilitated consumers. Through the way of "going out, please come in", we strive to learn from our peers engaged in gold and jewelry inspection. The center has sent people to the National Jewelry and Jade Quality Inspection Center and the National Jewelry and Jade Quality Inspection Center for many times to learn from each other's strengths, with a high starting point and high goals.
Second, give full play to the role of senior managers to ensure the operation of the management system.
1, the leadership role of top managers
The quality management system cannot be an isolated system or an isolated subject in the operation mechanism of the center. If the quality management system is compared to an aircraft carrier in the operation mechanism of technical institutions, then the administrative management, personnel management and performance evaluation of the center are frigates, which play an escort role. Top managers should make full use of various management methods and give full play to their leading role to ensure the effective operation of the quality management system of the center.
2. The participation of senior management
Top management should participate in the formulation of quality policies and quality objectives, and participate in the examination and approval of quality manuals and program documents, so that every member of management can become the implementer, executor and auditor of laboratory management system standards, master the ability to identify quality management system processes, sub-processes and sub-processes, and finally achieve the goal of unified understanding and unified action in the whole process of quality management system operation.
3. The resource function of top managers
For a quality management system, the role of quality director is very important, and it is the executor of strategic thinking of top managers. The center chooses the right time to adjust the quality director and promote young people with professional knowledge and performance to take the leadership position, which adapts to the changes of market economy and the needs of the operation of the center's quality management system, creates and maintains the internal environment that enables employees to fully participate in the realization of organizational goals and ensures the effective operation of the quality management system.
4. The planning role of top managers
Implement refined management, formulate assessment rules, closely link the responsibilities, rights and interests of all employees, and put forward quantitative, detailed and assessable work requirements for all kinds of managers and inspectors. This work is to fully reflect its services through the functional allocation of various management functional departments and the evaluation and assessment of their work, and truly ensure the output, quality and benefit with work quality, work efficiency and work performance. The center set up an evaluation team, evaluated all the staff, formulated a considerable number of internal audit practices, and punished those responsible for mistakes and defects in their work to ensure that the leadership role of senior managers was brought into play and put in place. The detailed assessment rules of the thousand-point system shall be operated dynamically, and specific quantitative requirements shall be put forward in combination with the key points of the central stage work. Publicize the extent and adverse effects of the accident, and its corresponding responsibilities and punishment scores, reflecting openness and transparency, while warning others. Because of its convenient operation, openness and transparency, the thousand-point assessment rules make managers more flexible to use and have the effect of mass supervision.
Third, the effective operation of the quality management system.
1, the problem of giving inferences.
During the operation of the center's quality management system, there are many national laboratory evaluations every year. The process and results of external audit are the diagnosis and effective guidance for the operation of quality management system of technical institutions. As the top manager of technical institutions, the implementation of ISO/IEC 17025:2005 should be regarded as an important task to improve the management level of technical institutions and realize management benefits. For example, the inspection equipment runs with disease, the inspectors misunderstand the standard, and the operation mistakes. When analyzing and handling quality accidents, scientific corrective and preventive measures should be formulated to prevent similar incidents from happening again. For nonconformities, a special rectification team should be set up, and the progress and results of rectification should be reported, so as to keep information for the continuous improvement of system operation in the future.
2. Formulate innovative incentive policies.
Encourage employees' innovative spirit and realize continuous improvement. On the basis of linking performance with rewards, the center has set up various innovation awards to reward employees' management innovation, technological innovation and other innovative activities conducive to the development of the center, which greatly stimulated the enthusiasm of all employees to participate in management, which will form the intangible resources of the center and is also one of the methods to ensure the effective operation of the laboratory quality management system.