Express order
1. Check carefully when signing: goods and accessories, quantity of goods, Dangdang delivery list, invoice (if any), three-guarantee certificate (if any), etc.
2. If there are some factors that affect the receipt of goods, such as damaged packaging, incorrect goods, poor goods, and surface quality problems of goods, please explain the situation to the deliveryman and return the whole order on the spot.
Orders mailed by the post office
1, please open the package carefully, so as not to be damaged by sharp objects.
2. Check carefully when signing: goods and accessories, quantity of goods, Dangdang delivery list, invoice (if any), three-guarantee certificate (if any), etc.
3. If the packaging is damaged, the goods are not on the right board, the goods are short of weight, and the goods have surface quality problems, you can choose to return the whole order; Or ask the post office to sign for it after issuing relevant certificates, and then log on to Dangdang to apply for a return.
Inspection and acceptance criteria for beauty care products and maternal and child products
1. Check carefully when signing: whether the goods and quantity, Dangdang delivery note and invoice (if any) are complete.
2. If you find any factors that affect the receipt, such as damaged goods, wrong goods, short goods, overdue futures or less than 3 months from expiration, please explain the situation to the deliveryman and refuse to sign the whole bill on the spot.
Standard for inspection marks of food and health care products
1. Check carefully when signing: whether the goods and quantity, Dangdang delivery note and invoice (if any) are complete.
2. When the goods arrive, if you find that the goods are damaged, sent wrongly, delivered less, and the shelf life (such as the goods are overdue or the time is less than 2 months), please immediately explain the situation to the deliveryman and refuse to sign for the whole order on the spot.
Goods inspection and receiving standards for luggage, household textiles, furniture, toys and stationery, and medical and health care equipment.
1. Check carefully when signing: the product tag, whether the packaging is damaged, and the product accessories (such as accessories and pendants). ), instructions, warranty, labels, Dangdang delivery list, invoices (if any) are complete.
2. If the goods are found to be damaged, delivered by mistake, delivered less, and the surface quality problems of the goods, the customer should immediately explain the situation to the deliveryman and refuse to sign the whole order on the spot.
Goods inspection and receiving standards for watches, jewelry and gifts, computer offices and software.
1. Check carefully when signing: Are the warranty cards, accessories, damaged packaging, instructions, Dangdang delivery list and invoices (if any) attached to the goods complete?
2. If you find the factors that affect the receipt, such as cargo damage, cargo error, shortage, surface quality problems, please explain the situation to the deliveryman and refuse to sign the whole bill on the spot.
Standard for inspection and signature of household appliances
(A) small household appliances commodity marking standards
1. Check carefully when signing: whether the external packaging, internal accessories, warranty card, instruction manual, Dangdang delivery note and invoice (if any) are complete.
2. If you find the factors that affect the receipt, such as cargo damage, cargo error, shortage of goods, surface quality problems of goods, please explain the situation to the deliveryman and refuse to sign the whole bill on the spot.
(2) Sign-in standard for household appliances.
1. Household appliances cannot be unpacked for inspection by themselves. Please be sure to check whether the outer packaging is complete and unpacked when you receive it. If the outer packing is damaged or unpacked, please don't sign for the whole order on the spot.
2. Contact the manufacturer's after-sales service center to arrange on-site unpacking and installation. Please don't unpack the goods after the goods are signed and before the installer comes to the door.
3. Dangdang has the right not to accept the return on this ground if the goods are unpacked by itself. If quality problems are found during installation, the after-sales personnel of the manufacturer will issue quality inspection reports on the spot. If the quality inspection report cannot be issued, please contact the after-sales department of the manufacturer directly, and the after-sales department of the manufacturer will arrange personnel to conduct on-site inspection. The customer will contact Dangdang customer service center with the quality inspection report to handle the return.
4. After the installation of household appliances, please keep the packaging of the goods properly for 30 days, otherwise, the goods will need to bear the corresponding packaging materials costs for returning goods due to quality problems within 30 days.
Sign-off standard for mobile phone digital goods inspection
1, principle of signing for inspection: sign for online payment before unpacking, and unpack after cash on delivery. 2. Express delivery requires payment before inspection. Please check according to the following information: (1) Check carefully when signing: Dangdang invoice and Dangdang delivery list, check whether the goods are consistent with the list against the delivery list, and confirm that the goods and their outer packaging are in good condition. If the goods you buy include gifts (such as notebook bags), please also check whether they are complete. (2) Dangdang's self-operated mobile phone products will be delivered with a "mobile phone warranty seal" at random. When you receive the mobile phone, please check the special sticker for warranty seal on Dangdang's outer packaging. 3. If the inspection finds that there are problems such as damaged packaging, damaged original plastic packaging, damaged original seal, wrong delivery, short delivery, etc., please sign for the goods first, and contact Dangdang customer service on the spot to explain the situation and provide photos of the goods for return. Goods do not support face-to-face return. 4. If the package of the goods is intact, the goods cannot be returned on the spot after you open the package or seal label of the goods for inspection. If you have any questions, please contact Dangdang customer service.
Acceptance criteria for clothing, shoes and hats, sports and outdoor clothing products
1, express delivery, customers can try it on the spot, and if they are not satisfied, they don't have to sign the whole order on the spot.
2 underwear products (such as underwear, socks, bras, etc.). ) Try-on is not available. If you find quality problems after signing, you can apply for a return online.
Hummer bicycle commodity inspection sign-off standard
Hummer bicycles have arrived, so we need to pay first and then inspect them. If there are errors, missing parts, damaged goods or packaging, surface quality problems, you can return them on the spot.
Standard for inspection marks of luxury luggage and leather goods
1. Customers need on-site inspection: the goods must be signed by themselves, and payment is required before inspection.
2. After confirming that the outer packaging of the goods is in good condition, it is necessary to open the box for inspection after signing. If the goods are damaged in packaging, wrong in delivery, short in delivery and poor in surface quality, please sign for them first, and contact Dangdang customer service on the spot to explain the situation and provide photos of the goods for return. Goods do not support face-to-face return.
Standard for inspection and signature of gold jewelry
1. Customers need on-site inspection: the goods must be signed by themselves, and payment is required before inspection.
2. After confirming that the outer packaging of the goods is in good condition, it is necessary to open the box for inspection after signing. If the goods are damaged in packaging, wrong in delivery, short in delivery and poor in surface quality, please sign for them first, and contact Dangdang customer service on the spot to explain the situation and provide photos of the goods for return. Goods do not support face-to-face return.
Swiss watch inspection signing standard
1, applicable brands: Armani, Burberry, GUESS, D& etc. G Tissot, Swiss Military Watch, Chevrolet, Hamilton, Dumet, Plum Blossom, Longines, Radar, Omega, etc.
2. Customers need on-site inspection: the goods must be signed by themselves, and payment is required before inspection.
3. After confirming that the outer packaging of the goods is in good condition, it is necessary to open the box for inspection after signing. If the goods are damaged in packaging, wrong in delivery, short in delivery and poor in surface quality, please sign for them first, and contact Dangdang customer service on the spot to explain the situation and provide photos of the goods for return. Goods do not support face-to-face return.
Please understand, I hope my reply can help you, thank you.