Three guarantees provide for repair, replacement and compensation. At present, gold jewelry products lack mandatory national "three guarantees" regulations, and there are no particularly detailed operational regulations for return and repair. At the same time, at present, the identification of gold jewelry in China is generally only aimed at the two indicators of gold content and harmful elements, and it is difficult to identify the real reason for the fall and fracture of gold jewelry.

Pay attention to buying gold:

When buying gold jewelry, try to choose a brand store with good business reputation and check the product quality certificate. Be sure to keep the shopping voucher after purchase, and call for complaints as soon as possible if you have any questions.

Generally speaking, gold jewelry can be replaced if it has quality problems within 7 days after purchase. If you encounter some overlord clauses such as "store rules", consumers should take the initiative to seek ways to protect their rights, and they can complain to the consumer association or the industrial and commercial bureau.