In order to improve the time limit of standard express mail, ensure the safety of standard express mail, truly give priority to the processing, delivery and delivery of standard express mail, strictly implement the business processes and operating specifications of standard express mail, comprehensively improve the service quality of standard express mail and comprehensively enhance the customer experience, the following temporary operating standards and processes are formulated in combination with the actual operation of standard express mail:

Standard Express: Mail sent and received at standard express speed.

The following features belong to your product range: express goods declared by customers with a value of more than 65,438+0,000 yuan, mails declared by customers that are very important and need to be monitored throughout the whole process, mobile phones, cards, gold and silver jewelry, valuable securities (bank bags, etc.). ), admission notice for senior high school entrance examination, student files and electronic products (Xiaomi Plan, etc. ) is included in your product.

Surface parcel: the customer declares that the parcel is worth more than 3000 yuan and more than 2 kilograms, and the parcel is valuable.

The whole process of your mail includes the round-trip execution of a single delivery.

? (1) receiving and sending links

? 1. Receiving and sending processing link ① When handling the goods delivered by customers, you must declare the value of the goods, take the initiative to do a good job of customer explanation, and try to handle insured mailing (in principle, customers choose, not force); It is necessary to inspect and test the goods delivered by customers, confirm the value of the goods mailed by customers, and preliminarily judge the appropriate delivery route; We should work with customers to pack the goods firmly; After the mail is packed, check whether the package is firm or not, so as to avoid the internal parts falling off due to damage on the way; If it is suitable for air transport, it shall be stamped with Nanji stamps or air stamps according to the coverage of postal services; Standard mail that is not suitable for airmail must be stamped with land stamps. When you receive and send your goods and valuable mail, you must indicate the name of the internal parts; Scan the email number of your product and indicate the delivery method; Your mail should be delivered by single letter or single delivery method. (2) For the standard express mail in and out in batches, it needs to be scanned one by one in the packaging process, effectively intercepting the mail without sending and receiving information and the social company's face-to-face mail. (3) At the end of the business, complete the details of the items sent and received on the same day: e-mail number+receiving city+recipient's detailed address, and upload the "problem mail timely processing" WeChat group on the same day to facilitate the receiving and processing of all links. Special emphasis: customers declare that important documents are regarded as your mail; Military bags, student bags and private bags must be safely packed, and email information must be written outside the bag with a large pen. It is best to include the recipient information in the e-mail. ?

2. Express delivery links shall not be mixed with other business types; Express documents and express items must be opened separately in unsealed bags; Your goods and valuable mail must be sealed separately and handled by a machine.

City Investment Department:

? ① Mail in the same city will be delivered in different bags. ② Express shipments from different places are classified and packaged according to intra-provincial and inter-provincial land transportation, civil aviation mail and mail coverage, among which all kinds of express shipments on land transportation routes are sealed in a centralized way and marked with large numbers on the package labels. Pay for the cover of your mailing list and put a VIP tag on the bag.

County companies send and receive express mail to each other in the province, and the county companies scan them one by one and deliver them directly to the destination, and implement the general contractor handover. Other mails shall be handled according to the regulations of the Investment Department.

Receiving and sending linked shipments

(1) The Standard for Export Land Transportation of Express Processing Center stipulates shift preparation and delivery; Valuables and valuable mail must be placed in the rear of the car and separated from other mail by isolation nets, and handed over to the driver in person. The waybill shall indicate the valuables and the quantity of valuables, and shall be signed by both parties. (2) Express mail delivered to each other by air outlets in the same city, province or province and designated categories shall be delivered at the prescribed frequency. The mail containing your goods must be placed at the back of the car, separated from other mails by a large net, and delivered to the driver in person. The waybill should indicate the quantity of your goods and valuable mail and be signed by both parties. (3) The provincial branch must send and receive civil aviation mail directly to the terminal and participate in the mail exchange in Nanji according to the operation plan.

Second processing link

The rapid handling of non-valuable goods in the export workshop of the Central Bureau is carried out according to the method of rapid packaging business, which is packed in red and white label bags and labeled with "1 15 1"; Get the luggage tag marked with the aviation sign "1 12 1", and the general contractor will transport it to the dock by barge vehicle according to shifts. At this stage, it shall not be opened or forwarded to land.

Your mail handling:

? (1) The processing center has a dedicated desk for handling valuable mail under the monitoring probe; Do a good job in handling and keeping export valuable mail before forwarding. (2) All vehicles carrying your products shall be handed over for acceptance by the driver of the processing center and the warehouse door chief, and both parties shall sign the waybill; After receiving your mail, the dock master should be able to deliver it to your mail processing site and handle the handover formalities with your mail processing personnel. ③ Prevent your mail from staying on the site for more than 12 hours, and prevent non-designated personnel from entering your mail processing area.

ask

? (1) The general contractor sent in the province is strictly prohibited from overstocking in the processing center for more than 6 hours; At night in the same city, the general contractor rushed to send it down at 6 o'clock the next day; In the morning, the general contractor will deliver the goods at 14:00 in the afternoon, and overclocking delivery is strictly prohibited. (2) Receiving and processing inter-provincial imported standard express mail, sorting and sealing it according to frequency, and giving priority to inter-provincial imported extremely fast and fresh standard express mail; For more than 20 misclassification and misclassification, the relevant team will take remedial measures in time. If no remedial measures are taken, the assessment will be made according to the mail delay.

(3) Import delivery link

? (1) To receive your mail, you must go through the handover and acceptance formalities with the driver on duty, and the package and rope buckle are complete. (2) Express delivery is preferred. Without objective reasons, the express mail shall not stay in the delivery department for 24 hours, involving thousands of speed-up lines and 62+52 cities, and the frequency delivery shall be strictly implemented. ③ payment collection mail, court receipt mail and ordinary express mail without special requirements shall be executed according to the current delivery operation regulations; Express mail: Your mail is signed and delivered to the recipient. I received: signature+ID number+date, signed on behalf of: signature+ID card+relationship with the recipient+date; (four) to receive the mail sent by mistake in this area, and to deliver the mail within 2 kilometers of the junction of the road and the super service area, which shall be delivered by this department and shall not be returned; Belonging to the service area of 2-5 kilometers in the urban area, with the delivery department delivering the mail; If the service scope exceeds 5 kilometers, the earliest single delivery frequency and bag label marked "Return" by the bidding department shall be forwarded to the processing center. Off-site express mail: sealed according to the mail sealing relationship, and delivered according to the principle of receiving and sending mail. Letters are delivered, packed in red and white express bags, marked with large numbers and returned. In particular, the mislabeled express mail received by Zhengzhou Investment Department must be returned to the East Campus of the processing center. Your message has been signed and delivered to the recipient. I receive: signature+ID number+date, and sign on behalf of: signature+ID card+relationship with recipient+date.

Exception handling and judgment:

(1) The package is unqualified, the package is not firm, and there is no text mail information or receiving and sending information in the bare package. Each processing center can directly return the mail to the post office, so the receiving and sending office bears the delay complaint; If it is not returned, the processing center will not reinforce and forward the mail, and the responsible link will bear the loss or delay in delivery.

(2) Rules for judging responsibility: start with scanning, single bag packaging, face-to-face delivery, full-time personnel handling and monitoring equipment, packaging specifications meet the requirements, bag body rope buckle is in good condition, and there are no signs of opening, etc. The whole process takes packaging as the main basis to judge whether it is abnormal or not. (1) The receiving and sending company failed to receive, send and ship your products according to the mail standard. If the mail is lost, the customer complaints and compensation caused by the loss and delay of the mail shall be implemented according to the current quality assessment method; The excess is borne by the receiving and sending link. (2) If the non-designated personnel in the processing center open and process your mail and cause losses, the relevant personnel shall bear all the responsibilities; Your products and express mail should not be packed according to the regulations, and the designated shuttle bus is not delivered as planned. The loading and delivery personnel on duty shall bear all the responsibilities. Unusual messages that cannot be processed are treated as no messages. ③ It was found that the mail was abnormal in each link, and the rope buckle of the bag was intact, which was judged as the responsibility of the previous link. (4) If the package handed over to the driver is intact, the driver has the responsibility to open the damaged package when receiving it. ⑤ Non-expensive express mail shall be carried out according to the current quality assessment method. ?