Gold jewelry can generally be returned within seven days. But it's best to ask the teller in person how long it will take to return the gold jewelry bought in the physical store, and indicate in the sales slip that it can be returned within a few days. Gold jewelry can be returned within seven days without affecting the secondary sales. Because the gold jewelry purchased is not customized, consumers can return it within seven days from the date of receiving the goods.
Gold ornaments bought in gold shops can't be returned 100%, and some of them need to be settled through negotiation. Because most gold shops have no reason to return them within seven days, they can't be returned unless the quality of gold ornaments is not good. Because of the special commodities such as diamonds, gold and jewelry, the words "I have confirmed" are often marked on the quality assurance sheet when signing the transaction, so the store said that there is no reason to return the goods within the warranty commitment period.
Matters needing attention
1, confirm the non-human injury first.
2. High-grade jewelry, with the appraisal certificate issued by the National Gem Appraisal Center. If the customer has any questions about this, please go to the appraisal institution that issued the certificate for re-inspection.
3. Return the accessories, manuals, invoices, shopping vouchers, packaging, commodities and bundled gifts to the mall for return and exchange procedures.
4. If the customer has doubts about the product quality when using it, please issue a written appraisal, and the store will handle it according to national laws and regulations.
5. If there are missing attachments, you cannot return them. Incorrect wearing of jewelry causes discoloration, spots, pollution, breakage, deformation, cracking, looseness, falling rocks, scratches, etc., and will not be returned. According to relevant national laws and regulations, jewelry and ornaments are special commodities. If there are any quality problems within 3 months from the date of receipt (subject to the invoice date), please go to the local quality supervision department for testing. If it is confirmed that it is a quality problem, please contact the merchant to handle the return.