Big v exposes the secrets of five-star hotels
A dirty bath towel wipes cups and toilets …
Sheraton Nanchang five-star hotel is also among them!
Last night (14)
Weibo Big V@ Flower always loses its golden hoop.
Expose several five-star hotels:
Wipe the cup toilet with the same rag and the floor with a bath towel!
Weibo screenshot
In the video it released, it exposed the hygienic chaos of nearly 20 five-star hotels where it stayed: waiters wiped cups with dirty rags and clothes; Wipe walls, sinks and cups with bath towels and square towels; The same rag cleans both the toilet and the cup; The disposable cup lid is taken out of the trash can for reuse. ...
The video is 1 1 min, and the hotels exposed are all well-known five-star hotel chains. Top brand hotels such as Waldorf Astoria, Wang Fu Peninsula, Bulgari, Mandarin Oriental, Yi and Oman have all been recruited, involving Beijing, Shanghai, Nanjing, Fuzhou, Nanchang and other cities.
After the video was released, it quickly detonated the network and friends circle.
Friends in the circle of friends can't suppress their anger.
Many netizens said
Although we know that there are loopholes in hotel hygiene
But seeing the real scene captured by the video
Still shocked!
Uncover the secrets of five-star hotels
▼ Click on the video ▼
In the video, in the Conrad Hotel owned by Hilton (the reference price of the executive room is 1800 yuan/night), a cleaner picks up the dirty bath towel on the floor to wipe the mug, washbasin and mirror, and another cleaner wipes the coffee cup with a dirty rag.
Park Hyatt Beijing Hotel under Hyatt Group (reference price: 2000 yuan/night), waiters use dirty towels to wipe cups and tableware, and directly lift the corners of work clothes to wipe cups.
Shangri-La Hotel, Fuzhou, a subsidiary of Shangri-La Group (the reference price of luxury suites is 2000 yuan/night), and the cleaning staff directly wipes the sink and cups with the towels that the guests have wiped their faces.
Sheraton Guiyang Hotel (executive suite reference price: 1600 yuan/night) owned by Marriott Hotel, the waiter wiped the cup with the used bath towel of the tenant.
At Sheraton Nanchang (reference price of executive suite: 1 100 yuan/night), waiters use the same rag to wipe mirrors, sinks, toilets, bathrooms and cups.
Shanghai Bulgari Hotel, also owned by Marriott Group (reference price of city view room: 4,500 yuan/night), the waiter recycles the disposable plastic cup cover from the trash can, cleans it with his own T-shirt for reuse, and wipes the cup and sink with a small square towel for guests to wipe their faces.
Four Seasons Hotel in Shanghai (reference price: 2000 yuan/night), the waiter sponges cups and sinks in the bathroom, and then dries the countertops and cups with dirty towels that are not cleaned. Yes, clean the table first, and then clean the cup.
The Mandarin Oriental Hotel in Pudong (the reference price of the executive room is 2800 yuan/night), which belongs to Cultural Oriental Group, uses the towels used by the guests to clean the cups and sinks, and the next day uses the towels used by the guests to clean the windowsill, floor and sink.
Marriott Group Shanghai Shimao Royal Le Mé ridien Hotel (executive room reference price: 1600 yuan/night), wipe the toilet with a bath towel, put the toilet brush and rag in the same tool bucket, and mix the rags to scrub the washstand and cup; Wipe the toilet with a cup rag.
Stone Group Shanghai Puli Hotel (reference price: 2700 yuan/night) cups, washbasins, bathrooms and toilets are all made with the same rag.
Shanghai Pudong Ritz-Carlton Marriott Hotel (reference price: 3000 yuan/night), soak the cup with shampoo, wipe the bathroom glass and floor with bath towel, and wipe the sink and cup with dirty towel and rag.
Waldorf of Hilton Bund Group (reference price: 2600 yuan/night) uses the same sponge to clean washbasins, cups and toilets; Wipe the washbasin and cups with dirty towels.
Aman Group Beijing Yihe Aman Hotel (reference price 5000 yuan/night), mixed with dirty towels and rags to clean cups, tea sets and mirrors.
Hong Kong Shanghai Hotel Company Beijing Wangfujing Peninsula Hotel (reference price 2300 yuan/night), wipe the sink and cups with dirty towels.
According to Article 19 of the Hygienic Standard for Accommodation Industry issued by the Ministry of Health and the Ministry of Commerce, the cleaning and disinfection facilities for drinking utensils, pots, slippers and cleaning tools should be used separately to prevent cross-contamination; Article 21 stipulates that bedclothes in guest rooms should be changed by one person, washbasins, bathtubs and toilets in bathrooms should be disinfected by one person, and long-term residents should be disinfected once a day.
But through the shooting of Flower Manager and the investigation of the hotels involved, you will find that almost every hotel has these problems:
1, almost all hotels have a rule that bath towels can't be used as rags, but almost all hotels do;
2, a rag can not be reused in different rooms without disinfection, basically all hotels violate;
3. guests should disinfect cups uniformly when checking out, but hotels rarely do so.
As for wiping the toilet floor with guest towels, it is even more common.
@ 丫丫丫丫丫丫丫丫 lost the golden hoop. Through my own experience, I come to the conclusion that five-star hotels can't even wash cups. How can other places reassure guests?
The high room rate and high service don't match, so it's no wonder that after the video was exposed, netizens all blew up.
Some netizens expressed anger:
Some netizens expressed helplessness:
Some netizens also gave their own suggestions and analysis:
Worrying about hygiene is a long-term disadvantage of the hotel industry.
Similar exposure
This is not the first time.
In September last year, an evaluation agency broke the news that "five-star hotels didn't change sheets overnight in 2000";
In August last year, a hotel owned by Zhu Hua was exposed to use towels to clean toilets. One year later, on August 1 1, 2065438, the client who exposed the incident stayed in another hotel under the Zhu Hua, and found that the backstage system of Zhu Hua specially reminded him that this guest would install a camera in the bathroom to collect evidence.
The "rag to wipe the world" thing
It does not seem to be a "new" smell.
Extensive health management
It is incompatible with the demands of consumption upgrading.
Frequent exposure to hygienic chaos
Makes people think, makes people fear.
Where is the hotel professional ethics?
What is the industry norm?
According to media reports, up to now, among the seven hotels involved in Shanghai, Shanghai Four Seasons Hotel, Ritz-Carlton Shanghai Pudong Hotel, Shanghai Puli Hotel, Le Meridien Shanghai Shimao Hotel and waldorf Shanghai Bund all said that they are currently investigating and will give a detailed reply later; The front desk staff of Shanghai Bulgari Hotel said that it is not clear about the network exposure, and the relevant departments of the hotel are already in a meeting; The PR staff of Mandarin Oriental Hotel in Pudong, Shanghai could not be reached.
The Shanghai Tourism Bureau said today that it is paying close attention to media reports and is verifying the investigation.
Weibo, the official of Park Hyatt Beijing, the hotel involved, responded to the incident, saying that the hotel attached great importance to it and had thoroughly investigated it internally.
For those catering enterprises and well-known hotels that are incorrigible, can we make a heavy hand and let them remember it for a long time, handle it well and dare not mess around again? Let those hotels who only regard this as a public relations crisis get a painful lesson! At the same time as the relevant departments take action, there are also actions within the hotel, such as letting employees wear work recorders and publicizing and filing employees who do not follow the process. You should know that such an incident has directly violated the bottom line of social morality!
after all
When no one wants to stay in a hotel
The towel wiped someone's toilet.
The bed retains the body temperature of strangers.
Other people's hair is left on the pillow.
I live alone.
Or a five-star hotel for thousands of nights.
What do you think of this?
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