The former Amazon employee replied angrily. The following is what I learned when I was in Amazon, which does not represent the status quo. Let's start with the conclusion: it is possible to buy fakes on Amazon. I talked to my retail colleagues before, and my retail colleagues told me that except for the self-operated products of BMVD (books, music, audio-visual products software), the products of other product lines can not be guaranteed to be genuine, especially cosmetics and watches and jewelry. BMVD products are directly supplied by the publishing house in cooperation with the publishing house. The production cycle is short and the production cost is not high. There is no reason for the publishing house to supply fake/pirated products. For other product lines, suppliers may be manufacturers or trading companies. After the legal affairs department has examined the qualifications of suppliers, suppliers can arrange the supply. When goods are put into storage, the warehouse will not check whether the goods are genuine or not, but only check the product code (called ASIN by Amazon) and quantity. Suppliers may supply fakes to Amazon for various reasons. Cosmetics are the hardest hit areas. Before, a guest bought a brand of mud mask, which was considered a fake and finally lost money. All other guests who bought it can return it, even if there are only empty bottles. In addition, watch jewelry, especially Casio watches, is parallel imports according to the retailer's explanation. The definition of parallel imports can be Baidu. The customs declaration form that Amazon can provide proves that the goods are imported with customs duties. Parallel imports have seriously affected the profits of manufacturers, so manufacturers will not admit that they are genuine. In addition, talk about the return of watches and jewelry. The following is the process when I was still in Amazon. It doesn't mean that the current watch technology is lower than that of 300 yuan. Jewelry is lower than customer service in 500 yuan and can be returned directly. Watches and jewelry above this price should be confirmed with the person in charge of watches and jewelry in Tongzhou warehouse, or even returned to the warehouse for inspection and confirmation. As for the refund requested by the owner, since we have complained to the industry and commerce, let's wait for the industry and commerce to handle it for Amazon. In addition, writing to Amazon in the United States actually has no effect. The customer service in the United States will tell you that Amazon in both countries operates independently and recommend you to Amazon in China. On the contrary, I have seen cases where someone wrote directly to Jeff Bezos and finally returned the goods successfully.