Easy Car News On March 15, China Consumers Association released "Top Ten Typical Cases of Consumer Associations Organizing to Protect Consumer Rights and Interests in 2020-202 1 year", covering the current hot issues of consumer rights protection. These include the failure to turn on the advertisement of smart TV, the forced tying of gas insurance by gas companies, the low-cost drainage of photo studios to handle consumer loans, the difficulty for training institutions to stop business and refund without authorization, the fact that auto repair parts are fake and genuine, the collection of tolls when the expressway is set up, the tattooing of minors without the consent of guardians, the delayed refund of foreign airlines due to force majeure, the difficulty in booking the annual card of pre-sale foot bath bags, and the oversold of jewelry stores to elderly consumers.

Typical cases involving automobile consumption and travel;

Auto repair parts are fake and real.

In March, 20021year, Ms. Gui, a consumer, chose an offline repair shop for routine maintenance through an online car maintenance platform, which cost 6000 yuan. However, the front and rear four brake discs and front wheel brake pads replaced by the garage are not the original parts promised, and the front brake discs that can still be used for 20,000 kilometers are also replaced, which is suspected of over-maintenance. After mediation by Nanjing Consumers Association, the auto repair factory apologized to the consumers and made a refund of one and a compensation of three.

Case study of expressway time-limited toll collection

In September, 20021year, according to the clues reflected by consumers, the Consumers Association of Inner Mongolia Autonomous Region found that a cultural tourism company set up checkpoints on two highway routes, national highway and provincial highway, and charged each person 120 yuan as a parking deposit. The deposit will not be refunded if it fails to cross the road within the time limit (12km 25 minutes and 38km 60 minutes). In response to the company's illegal behavior, the Inner Mongolia Consumers Association, together with lawyers from lawyers' groups and TV reporters, conducted investigation and evidence collection, and held discussions with local transportation, cultural tourism and other departments, urging the company to immediately rectify the illegal behavior and dismantle two expressways as soon as possible. 202 1, 10, the company dismantled the national and provincial road cards.

China Consumers Association said that these cases reflected unfair phenomena in the consumer field from different angles, such as compulsory transactions, unfair and unreasonable charges, overlord clauses and unfair treatment. Operators should take this as a warning, be honest and trustworthy, abide by public ethics, be good at science and technology, operate according to law, care for the weak, treat each other equally, do not abuse their dominant position, and do not use technical means to infringe, and truly implement the principle of fairness in all aspects of production, publicity, contract, sales and after-sales, so that consumers can feel substantive fairness.

Consumption fairness is an important embodiment of social fairness and an important content of achieving prosperity. When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators. China Consumers Association calls on all relevant sectors of society to take active actions, urge operators to strictly enforce legal provisions, earnestly assume social responsibilities, pay more attention to the protection of consumers' rights and interests, promote consumer fairness, and continuously enhance consumers' sense of acquisition, happiness and security.