Under normal circumstances, if the merchant refuses the user's refund application without justifiable reasons, we can find the function of "requesting customer service intervention" on the refund details page. At this time, Pinduoduo Customer Service will assist in negotiation.

In addition to seeking help from customer service, users can also click the option of "Modify Refund Agreement" in the refund interface, then fill in the refund application again, upload the related pictures of the refund voucher, and click the function of "Apply for Refund Now".

When Pinduoduo merchants don't refund, we can only solve it through customer service intervention.