Article 3 Obligations of Businessmen
After the buyer submits the invoice reissue application online through Tmall's "Request Invoice" process, the merchant shall send the invoice to the buyer within 10 days. (The time when the merchant sends the invoice is subject to the time recorded by the courier company system. )
For example, if the buyer initiates the demand of sending invoices online at 10/day 1 8: 30, then the merchant needs to send invoices online at 10/3+1day/kloc-0.
Article 4 Definition
Sticking an invoice means that if the buyer submits an application for submitting an invoice online through Tmall's "Request for Invoice" process after purchasing a specific commodity, the merchant is obliged to send the invoice within 10 days.
Specific commodities refer to the following categories of commodities:
Mobile phones, household appliances, notebook computers, digital cameras/SLR cameras/camcorders, tablet computers/MIDs, household appliances, kitchen appliances, audio-visual appliances, personal care/health care/massage equipment, 3C digital accessories, computer hardware/monitors/computer peripherals, electronic dictionaries/electronic books/stationery, network equipment/network-related, desktops/all-in-one machines/servers, flash cards. Electronic games/accessories/games/raiders, MP3/MP4/iPod/ tape recorders, OTC drugs/medical devices/contact lenses/family planning products, health food/dietary supplements, traditional nourishing nutrition products, kitchens/cookers, bedding, jewelry/diamonds/jadeite/gold and products of Tmall Supermarket. After consumers buy this kind of goods, the "Request Invoice" entrance will be displayed on the "Order Details" page, and the entrance will not be displayed for non-this kind of goods.
Article 5 The responsibility of merchants for not sending invoices on time:
If the merchant fails to send the invoice on time, it shall pay the buyer a penalty of 10% of the actual transaction amount (the upper limit shall not exceed 300 yuan) in the form of Tmall points. At the same time, for this product, Tmall will support the refund application initiated by the buyer, except for the damage caused by the buyer.
If the merchant fails to make up the invoice on time, it will no longer fall within the scope of complaint acceptance for violation of the promise of Tmall Rules (except for the violation of Article 2 of the promise of Tmall Rules).
Article 6 Overtime Provisions for Invoice Posting
The merchant shall handle it within 3 days from the date when the consumer initiates/modifies the application for reissued invoice. If it is not handled within the time limit, the system will default the merchant to agree to reissue the invoice.
Consumers should apply for revision within 7 days from the date when the merchant refuses to apply for reissue the invoice. If the application is not processed within the time limit, the invoice reissue process will be automatically closed.
The merchant shall send the invoice within 10 days after agreeing to reissue the invoice application. If the invoice is not sent within the time limit, the system will automatically pay liquidated damages to the consumer according to the provisions of this specification, and close the application for reissue of the invoice.
Consumers should confirm whether they have received the reissued invoice within the following time when the merchant sends the invoice. If the invoice is not confirmed within the time limit, the process of re-issuing the invoice will automatically succeed. The specified time is as follows:
Time-out limit of transfer method
Express delivery 10 days
Surface mail for 30 days