The unforgettable work life is over. Looking back on the work during this period, there must be many difficulties and hardships. It's time to sum up past achievements in the work summary. You can refer to the model essay before writing. The following is a summary of my personal gold shop sales work month for your reference, hoping to help friends in need.

Personal Work Month Summary of Gold Shop Sales 1 Time flies. I spent four years in Kimberly. 20XX came to Kimberly West Store with the opening of the new store on February 6th. This year, I learned a lot and gained a lot. Thank you for your support and help, and let me grow better.

First, the working attitude is diligent, sincere and not bored.

Actively complete the work on the second floor.

1, call before 1 1 every day, and send Kimberly's blessing to customers in time;

2. Insist on calling back three days a day, and call the customer on the third day after buying jewelry to ask if the necklace length and ring size purchased by the customer are appropriate, so that the customer can feel that Kimberly's service is so caring.

3. Collect the customer files purchased on the same day every night, carefully register the customer's birthday, and avoid missing items.

Second, be responsible for your own responsibilities.

I have been dealing in diamond commodities for more than two years. In the management of goods, first check the quantity of newly arrived goods; Check whether the jewelry logo is consistent with the label and certificate; Check whether the quantity and price of jewelry are consistent with the bill of lading; Check whether the goods have quality problems, pick out the goods with problems in time and return them to the company; Timely replenish the out-of-stock goods in the counter, classify and place the new and series ornaments launched by the company, and choose a separate counter to display them centrally; Cooperate with the two stores to transfer goods, and need to deliver them at any time; For the goods coming out of the cabinet, it is necessary to leave the warehouse in time, and the new goods should be put into storage in time. At the end of the month, ensure that the monthly inventory is completed smoothly and the data is foolproof; No one is allowed to take the goods out of the counter and leave the store without the manager's permission. Everything is done in place, and there is not a mistake in a year.

Three, in the sales summary is as follows:

1. During the reception, jewelry products were fully displayed. Because most customers lack jewelry knowledge, it is very important for the clerk to display jewelry and actively guide customers to try on jewelry. When I take out diamond jewelry, I will describe it to customers, such as describing the cutting of diamonds, gently rotating diamond jewelry with my hands, and manually moving my mouth. I basically write the description and then give it to the customer, so that the customer can imitate my actions. I can explain that this kind of question and answer is the skill of salespeople to display jewelry. When customers choose eye-catching styles, I recommend two kinds of ornaments with big style contrast and long observation time, and describe the different styles represented by the two styles, so that it is easy to lock and narrow down the styles and scope selected by customers. When choosing the price, follow the principle of soaring and falling slowly.

Summary of Personal Work Month of Gold Shop Sales 2 Time flies. It has been more than 4 months since I came to Shuozhou Gold Shop in a blink of an eye. As a member of Shuozhou Gold Store, I would like to thank all shareholders, general manager, floor manager and colleagues for their help, support and guidance. In the past, there were gains and losses. Now we will summarize the work in 20xx.

First, improve their own quality and perform their duties.

In September of 20xx, I came to Shuozhou, Jin Dian. Facing the new environment, I faced greater challenges and tests. I understand that in order to meet the needs of my present job, I must give priority to learning the knowledge of diamonds, improve my overall quality and enhance my knowledge of sales. Change your role as soon as possible and become a qualified shopping guide as soon as possible. Attitude determines everything, and I deeply realize that learning sales is not only a task, but also a responsibility for work. Over the past six months, I have come to the gold shop to insist on learning professional knowledge, humbly ask my colleagues, and strive to improve my sales knowledge and understanding of diamonds. Integrate theory with practice and exercise yourself with practice. Through study, I know that as an excellent shopping guide, I should have excellent sales ability, coordination ability and communication ability. Constantly strengthen service awareness. Cultivate the ability to find and solve problems in time and accurately analyze, judge and predict the market. Create better economic benefits for our store.

Second, be responsible for your own responsibilities.

With the correct guidance of the floor manager and the help of my colleagues, I overcame the difficulties of being unfamiliar with the market and customers through my own efforts and successfully completed the task. Over the past year, I have been conscientious in my work and diligent in my sales, not afraid of hardships and tiredness. In business work, first of all, starting from the characteristics of each piece of jewelry, while understanding technical knowledge, carefully analyze market information and formulate specific sales plans in time; Secondly, we often communicate with colleagues, analyze the market situation, existing problems and solutions, so as to improve together.

Third, the sales experience summary

Through half a year's work, I summed up my own experience: first, in the face of customers, we should observe more, think more and analyze more, introduce products to customers in time, and create a relaxed environment for customers. Secondly, fully display the characteristics of jewelry selected by customers, communicate with customers about the characteristics of jewelry with a family-like attitude, teach him the methods of jewelry selection, pay attention to the problems in jewelry selection, and narrow the distance with customers in communication to stimulate customers' desire to buy. The more customers know about diamonds, the more satisfied they will be after buying them. For example, when a lady brings a diamond ring to work, she always wants to attract the attention of her colleagues. When others see this diamond ring, she will talk about her understanding of it and fully enjoy the spirit of owning it. At the same time, she also advertised for a gold shop.

Four. 20xx year outlook

In the coming New Year, I made a sales plan for next year.

(1) product strategy: when customers come to buy diamonds, they should make full use of the diamond luster and strong fire color of diamonds, and with the cooperation of gold shop lighting, they should use the characteristics of high refractive index and high dispersion value of diamonds to stimulate customers' greater desire to buy. Fully explain the standards of color grading, clarity grading and cut grading to customers. Let customers know more about the products they buy and have more yearning for buying.

(2) Price strategy: When the gold shop is pricing, put the discounted jewelry near the middle price goods, so that customers can see the different styles of their favorite jewelry and discounted jewelry. Enhance customers' desire to buy the selected jewelry.

(3) Service strategy: When customers are picky about the selected styles, they should recommend two kinds of jewelry with great contrast and long-term observation in time, describe the different styles represented by the two kinds of jewelry, so as to lock and narrow the styles and scope selected by customers, and introduce them to customers according to the principle of "up and down" when choosing, so as to make customers yearn for the selected products.

(4) Database marketing strategy: obtain the information of loyal customers through various channels, including name, address, occupation, etc. Analyze this information, publicize new products and special instructions to them, and make them become "repeat customers" of the gold shop.

With the development of economy and the enhancement of consumers' purchasing power, the diamond market will continue to grow. As a qualified employee, I will integrate my knowledge and resources according to my own strength, get more market information for gold shop sales, and make a modest contribution to gold shop more effectively according to my own information and knowledge.

Personal work month summary of gold shop sales 3 Sales is an art. As a jewelry salesman, we should always pay attention to language skills to let customers buy satisfactory jewelry. Let's summarize several aspects that should be paid attention to when selling:

1, welcome customers with a good mental state.

Compared with other commodities, there are fewer people selling jewelry, and jewelry salesmen are often bored. If it is a specialty store, it should give a good environment and atmosphere to the sales staff, such as playing some light music and some professional magazines. There is no need to stand upright for a long time without customers entering the store. When the customer enters or is ready to enter the store, stand up politely and greet the customer with a smile. They can also give some greetings, such as "hello"! "Welcome". If it is a comprehensive shopping mall, the clerk should always be ready to receive customers. When customers enter the jewelry technology department, they should take measures to attract customers' attention to your counter as much as possible, such as observing diamonds with a magnifying glass and taking out a product to try on. This may make customers interested in your counter, but it is actually a small advertisement.

2. Receive customers in time

When the customer walks to your counter, you should smile at the customer and say hello to him, but don't approach the customer too early. You should create a relaxed shopping environment for customers as much as possible. When a customer stops at a counter and notices an ornament, you should approach the customer softly. I suggest you don't stand in front of customers. A good position is in front of customers. This will not only reduce the pressure that may be caused when you face to face, but also make it easier for customers to talk, because talking with a side face is much more labor-saving than when you face to face, and it also respects customers. In addition, the salesperson can persuade the customer to try it on, which requires giving the customer a message that it is difficult to choose the right jewelry without wearing it, and at the same time dispelling the customer's worries. If you don't buy it after trying it on, you may be supercilious, so that you can take out the jewelry without any worries.

3, fully display jewelry

Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry. Many salespeople mechanically open the counter when a customer asks for a piece of jewelry, and then give it to the customer to praise the style separately. In fact, when you start to take out diamond jewelry, you should first describe the diamond cutting. You should keep swinging the diamond jewelry with your hands and manually move your mouth, and then give the description to the customer, so that the customer may imitate your actions to observe the diamond and ask what is Belgian cutting and what is fire cutting ... This question and answer is that when the customer chooses an eye-catching style, the clerk should recommend two jewelry styles with great contrast, and the customer should choose long-term observation and re-describe the two styles. In this way, it is easy to lock and narrow the style and scope of customer choice.

4. Take the opportunity of customers' questions to introduce jewelry knowledge as much as possible.

The more customers know about jewelry, the more satisfied they will be after buying it. When a lady wears a newly bought diamond ring to work, she always wants to attract the attention of her colleagues. When others see this diamond ring, she will talk about her understanding of diamonds and fully enjoy the spirit of owning a diamond. At the same time, she is advertising for you. As the saying goes; "Satisfied customers are the best advertisements", "The most influential advertisements are the people around you". However, if you explain jewelry knowledge whether customers want to listen or not, it will also attract customers' boredom. Therefore, timing is very important, seize the opportunity in the whole process of sales, especially when customers question it.

5. Guide consumers out of the purchase misunderstanding, foster strengths and avoid weaknesses, and skillfully explain the quality of diamonds.

Due to the misleading of some marketing units, many consumers demand that the origin of diamonds is South Africa and the purity is VVS, which is very good. When encountering such a problem, the salesperson can neither simply say no nor irresponsibly say yes. For example, when a customer asks if there are any South African diamonds, we can say yes first (otherwise the customer may turn around and leave), and then tell the consumer that the quality of diamonds is actually measured by 4C standard. South Africa produces a lot, not all diamonds are good, and most diamonds in the world are mixed by De Beers. Let's say our diamonds come from De Beers. As for the grade of diamonds, salespeople should first take the initiative when obtaining certificates for customers, that is, look at them before handing them over to customers, and make an affirmation of diamonds according to the grade. This is like introducing people, assuming that cleanliness is the figure and whiteness is the appearance, and combining the principles and conditions of diamond grading and price comparison to convince customers.

6. Promote transactions

Because the value of jewelry is relatively high, it is not a small expense for customers. Therefore, before the final transaction, they are often stressed, depressed, indecisive, or even temporarily placed, saying "look again" may never come back. This requires salespeople to take distracting measures to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, or taking out several grades of jewelry boxes for customers to choose from.

7. After-sales service

When the customer decides to buy and pay, the clerk's work is not over. First of all, you need to fill in the details of wearing and maintenance knowledge after sale, and at the same time spread some new jewelry knowledge, such as: "If you don't wear this jewelry, please put it alone and don't pile it up with other jewelry." This immediately caught the customer's attention: "Why?" "This is because diamonds are very hard, 140 times harder than rubies and sapphires, and 1000 times harder than crystals (this may be another topic in her office). If they are piled together, other gems will be damaged. " ..... Finally, it's better to replace the usual "welcome next time" with some words of blessing, such as "May this diamond bring you a bright future" and "May this diamond bring you a happy life". And the word "love" should be integrated into sales.

8. Summarize the sales process and experience

Analyze and classify customers and reflect special problems in time. Communicate with colleagues, find shortcomings, help each other and improve together.

Finally, I would like to talk about professional ethics, that is, to be honest, and it is strictly forbidden to practice fraud, confuse the fake with the real, and shoddy the bad behavior. To treat customers as relatives, only in this way can we treat customers sincerely. Secondly, peers should not engage in unfair competition and slander each other. Some salespeople pull business by belittling others, but they don't know that they are belittling themselves. First, you may be belittled by many colleagues, and second, you may be belittled by customers. Therefore, honesty is beneficial to others and more beneficial to yourself.

Summary of Personal Work Month of Gold Shop Sales 4 XX years will soon pass, and we will greet the arrival of 2020 with confidence. In the past year, we were both happy and bitter. Generally speaking, we have successfully completed the sales task stipulated by the company. During the three years in Kimberly-Clark, we have always adhered to a sincere and professional attitude towards every customer and strived to provide training in line with their style. We can basically grasp the customer's psychology, use the customer's psychology to seize every customer who has the intention to buy, and strive to increase the sales volume of Kimberly-Clark and further enhance the brand awareness. In Kimberly, I also made many new friends, which was a big stage to show my talents. I also thank my colleagues and leaders, who worked side by side.

The following is my year-end summary of Kimberly XX.

First, study hard and strive to improve.

Must learn a lot of professional knowledge, as well as the relevant knowledge of the shop assistant industry, so as not to be eliminated in the continuous development and changes of the times.

Second, keep your feet on the ground and work hard.

As a qualified salesman, we must be familiar with professional knowledge, work hard, step by step, take the tasks assigned by the leaders seriously and deal with them in time.

Third, the existing problems

Through this year's work, I also clearly saw my own shortcomings. As long as I don't follow up and pay a return visit to the customers who are interested in buying, I will make a good record in my future work and pay a regular return visit to make them all our old customers. In a word, I have gained a lot through hard work. I firmly believe that I can do well as long as I work hard.

In order to do my job well, I summed up three points:

1. Serve every customer warmly. We receive all kinds of customers every day. No matter how difficult the customer is, whether it is our potential customer or not, we should serve warmly and explain with a smile.

2, full of passion for work, no matter how boring our daily work is, we must maintain a high degree of responsibility and enthusiasm.

3. Control your emotions, treat every customer equally, be arrogant and patient with every customer who enters the store.

Customers are our parents. Only by serving customers well, making customers agree with our products and buying our products can we make money. With customers, we can guarantee our sales work and get our salary! When our work is finished, our sales volume increases, and we can get more bonuses. Customers are God, and God is always right and reasonable, so we should not argue with God, because if you offend a customer, you may lose a group of consumers, so we salespeople must take this sentence as the premise of everything. If you are a very picky and cautious customer, you must try your best to do everything well, which is also an exercise for yourself. When we say that customers are speechless and do things that satisfy customers, it proves that we have the ability to convince customers that our sales will continue. Never underestimate every customer, we should impress them with sincerity. Treat every customer seriously and make every customer satisfied. I told Wu Jie about her personal experience at the meeting. I think it's because Wu Jie's sincerity touched them and saved the biggest loss. Why can Sister Wu treat every customer with sincerity and impress them, but we can't? We haven't really put ourselves into our work and don't know what we want. We just need to know and understand why we come to work every day, and we can get the bonus we deserve like Sister Wu. So we should treat every customer sincerely and treat customers as our friends. Only in this way can we succeed. No matter where we are, as long as we love each other and try our best to do everything with a proactive and responsible attitude in our work, I believe we will be recognized by everyone. As Sister Wu told us, the founder of Wal-Mart said: There is a market behind a customer, and there is only one boss, that is, our customer, who pays us a monthly salary. Only he can fire everyone below the chairman. It's simple. As long as he changes his shopping habits and buys in other stores, we should always remember this sentence and know who paid us, so that we can get more rewards. Each of our employees should:

1. Love your job and sales.

Anyone will only do what he likes with his heart, so as a salesperson, he must first love selling, like communicating with others, dare to take pressure and be proud of winning or losing. Only in this way can we have a good mood.

2. Have a grateful heart.

Kimberly provides us with such a huge stage, and customers provide us with a place to display our talents. We should have a grateful heart. With this grateful heart, we will go back and work hard.

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