During the epidemic period, jewelry can maintain its membership through regular monthly telephone communication, sending short messages on birthdays, festivals, new products and promotional activities, and giving small gifts on birthdays or when necessary.

Telephone communication is based on humanistic care, greeting customers and asking about the recent situation, such as body, life, mental state, work, health, relatives and friends and other things that members are more concerned about.

Record the consumption records of regular customers in the store. According to the consumption records of regular customers, when new goods come to the counter, major festivals, and the consumption frequency and amount of regular customers decrease, make telephone communication and make communication records.

The clerk should remember the surname or first name of the member who has received more than three times and introduce himself actively, so as to develop mature customers.