A, professional:
1, master all kinds of professional knowledge in jewelry industry (diamonds can't be asked, gold can't be asked);
2. Understand the characteristics and characteristics of our products;
3. Be clear about the products, sales words, promotion plans, after-sales guarantee and marketing strategies of peers;
4. Clarify the characteristics, advantages and disadvantages of each store and business circle in the region;
5. More knowledgeable and professional;
6, others will only say that the color is H, and they also know white and 96 colors;
7. It takes 60 seconds for others to get the certificate, and they have to ask people everywhere to help them find it. They control everyone to find it in 5 seconds;
8. Are you practicing the pronunciation of ordinary English words?
Second, to be a friend of customers, there are two main points to be a friend of customers:
1, you need to know your customers, know their needs and be their friends.
2, for the sake of customers, help customers save money, worry, help customers choose the right one.
Selling diamonds doesn't mean they must talk about diamonds in all likelihood. Buying a ring of several thousand dollars is only110 of the other party's wedding expenses, and it is only one of the more important things in a mess. You can talk about weddings with customers as someone who has experienced weddings, or what you have seen. The wedding reception is there, and the wedding photos can introduce a photographer friend to the customer. Customers are sometimes proud, just listen to what others say. But chatting with yourself always finds that customers are actually inconvenient to have at hand. You can sincerely tell customers to buy a small one first, and then exchange it for a small one when there is more money.
Customers have bought diamond rings and want to buy jade pendants, but they don't have them at home, so they can generously introduce them to other counters, and customers and peers will be at ease. Next time I sell jade, I will bring myself a customer. The counter is often a symbol of the opposition between customers and shopping guides, as if the two sides are just trading, or always feel that the business is unscrupulous. Consciously, you should go out of the counter, stand beside the customers, give them advice and help them choose.